Ford of Cookeville

Service was easy to schedule and was provided professionally Casey checked my car in when I arrived and he had the recall fixed promptly. When the fix was completed Casey explained what was done to fix the reca Casey checked my car in when I arrived and he had the recall fixed promptly. When the fix was completed Casey explained what was done to fix the recall. More

"The Canadian" was a wonderful salesman. I was in and out fast and got a great deal. Love the car and service. I will recommend anyone to see these guys. fast and got a great deal. Love the car and service. I will recommend anyone to see these guys. More

Lyle was awesome and found me the perfect car. Unfortunately I was unable to purchase but Lyle was patient and kind. I will be seeing him again for my future car needs. Unfortunately I was unable to purchase but Lyle was patient and kind. I will be seeing him again for my future car needs. More

Was in for service on my new escape there was a recall that needed to be addressed Billy Hummel was very nice and my suv is fixed thank you that needed to be addressed Billy Hummel was very nice and my suv is fixed thank you More

MKZ Purchase My wife and I knew what we wanted when we arrived at the dealership. We had already done a lot of homework, including local new car pricing in the ar My wife and I knew what we wanted when we arrived at the dealership. We had already done a lot of homework, including local new car pricing in the area. After selecting a vehicle, the dealer analyzed several options a cash price and several interest rate options. We ended up with a proposal that was very competitive including a fair price for our trade in. The staff was knowledgeable, fast, and efficient. More

Lyle Heinz went out of his way to answer all of the questions that I had and made me feel like he was trying to earn my business. I would definitely buy a car from him again. questions that I had and made me feel like he was trying to earn my business. I would definitely buy a car from him again. More

Excellent Customer Service. Go above the standard to ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. We are contacted by our Service Agent but the discovery was identified by the Technician. This communication is the focus of good leadership. If you have a desire to be treated with professionalism that is what you will receive here. You want be just a number to them. More

First Experience This was our first experience with Ford Lincoln of Cookeville and it must have been a very good one as we drove away with an new "Used" Honda Ridgelin This was our first experience with Ford Lincoln of Cookeville and it must have been a very good one as we drove away with an new "Used" Honda Ridgeline. Our Sales person, Mr. Lyle... aka 'Canadian "ey'.. was very nice to work with. Courteous, Informative, and we "Didn't Feel Pressured". Thanks... We will have to wait to see how the Service Department goes in the future. More

Great place for service! Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have re Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have recommended this dealership more than once and will again. Very pleased!!! More