Ford of Cookeville

In and Out Just an oil change, Service department was great,kind and courteous. I did not have the time to get my current recalls fixed so we will be back at the Just an oil change, Service department was great,kind and courteous. I did not have the time to get my current recalls fixed so we will be back at the end of the week. More

The service department is great! All of the service writers we deal with are courteous. Xavier Norman was Yesterdays service rep. He’s wonderful. Always respectful. Always helpful. Always informative. writers we deal with are courteous. Xavier Norman was Yesterdays service rep. He’s wonderful. Always respectful. Always helpful. Always informative. Always courteous. We wish that everyone we dealt with was like this everywhere. We’re beyond happy with our experience at this Ford dealership. More

I discussed the issues with service membersChristina I discussed the issues with service members Christina Root she discussed everything very well Brought vehicle I drop it off 1:15pm Christina called I discussed the issues with service members Christina Root she discussed everything very well Brought vehicle I drop it off 1:15pm Christina called before 6pm completed and fixed ready to go So thankful for her great job that was done and her help. Looking forward to doing more business in the near future More

Went the extra mile(s)...literally The Lincoln Aviators equipped close to my request are not easily available. I believe it was Ronnie who reached out approximately 700 miles to find o The Lincoln Aviators equipped close to my request are not easily available. I believe it was Ronnie who reached out approximately 700 miles to find one. More

Great deal on a new Lincoln Navigator! Thanks to Ethan Deloach for the quick and easy deal on my wife’s new Navigator. Thanks for helping me get her out the Cadillac Escalade and making our Thanks to Ethan Deloach for the quick and easy deal on my wife’s new Navigator. Thanks for helping me get her out the Cadillac Escalade and making our family 100% Ford. My wife loves her new Navigator. More

Lyle was great! He worked with me over the phone and helped me find out the exact truck I wanted. I wasn’t really sure at first, and he helped narrow it down and supplied a lot of detailed information. helped me find out the exact truck I wanted. I wasn’t really sure at first, and he helped narrow it down and supplied a lot of detailed information. He was always available, even at odd hours due to the time difference. He’s the only reason I didn’t go to a different dealership. We bought the truck from Spain. We are military, and we are just now moving back to the US. We made a deposit on a truck, then they said it wasn’t available a few days later. I had the finance manager, Travis, and the new car sales manager, Ronnie, call and offer solutions for financing and finding a a different truck. Neither of them called me back after telling me they would, and I feel that’s unprofessional. The dealership website mentions COVID precautions, delivery, and being a handshake-free zone. There was one employee in the entire dealership wearing a mask, no one was observing any sort of social distancing, two people wanted to shake my hand, and several employees made remarks about me being “really cautious“ because I was wearing a mask. I was extremely uncomfortable. More

Professional, friendly, knowledgeable Proven over and over again that it’s not just about buying a car ..love how knowledgeable Lyle is and helping us understand vehicle and what all the Proven over and over again that it’s not just about buying a car ..love how knowledgeable Lyle is and helping us understand vehicle and what all the safety features and all the bells and whistles are and how they work.. Travis worked to find us a great rate and all the options available for us... the whole experience was great.. from the moment we arrived till we drove away happy customers.... Great Team work there More

Professional, courteous service Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the e Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the employees were very courteous and professional. More

The Canadian was very helpful throughout the whole process. I am very pleased with my experience. Everyone was very professional and knowledgeable. 10/10 would recommend process. I am very pleased with my experience. Everyone was very professional and knowledgeable. 10/10 would recommend More

It was a great experience as usual! The staff was friendly and professional. My service needs were met and it was completed in a timely fashion. friendly and professional. My service needs were met and it was completed in a timely fashion. More