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Ford of Cookeville

Cookeville, TN

5.0
1,224 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,224 reviews

September 01, 2020

yes I’ll recommend anyone to Cookeville Ford. And Lyle is the man to talk to. Lyle has good customer service. That means a lot More

by cooperfj10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Sep 21, 2020 -

Ford of Cookeville responded

Thank you for your review! We are glad to hear Lyle took excellent care of you during your visit. Please let us know if there is anything else we can do for you.

August 31, 2020

Great work. I was out in under an hour. A A A A A A A A A A A A A A A A A More

by drickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember names
Aug 31, 2020 -

Ford of Cookeville responded

Thanks Rickman! We A A A A A A A A A A A A A A A A Appreciate your review too! 😀

August 31, 2020

Buying a new vehicle at Ford Lincoln of Cookeville was as car buying should be.Our sales person,Brent Smith was very knowledgeable about the vehicle we were interested in.He went above and beyond to make sur More

by Jimnlori
Recommend Dealer
Yes
Employees Worked With
Brent Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Ford of Cookeville responded

Thank you very much for the review Jim & Lori! We are pleased to hear Brent Smith took great care of you and went above and beyond for your purchase. We hope you are loving the new ride, and don't forget you can use those Ford Pass points towards service on your vehicle or accessories for your ride. Please let us know if we can be of any assistance before your next visit.

August 30, 2020

Ford Lincoln of Cookeville always delivers great service and professional results. The staff are professional, attentive, caring, and helpful. I never worry about my vehicle service at Ford Lincoln of Cooke More

by Bill Petty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Aug 31, 2020 -

Ford of Cookeville responded

Thanks for the review Bill! We appreciate you trusting in our team to always make sure you and your vehicles are taken care of. Please let us know if there is anything we can do for you before your next service visit.

August 29, 2020

Doug, the write guy, called when ready and made sure the truck and engine compartment were cleaned up. My salesman, Devan, made arrangements for my transportation to/from my house. More

by cakeman48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Ford of Cookeville responded

Thanks for the review! Glad to hear Devan and Doug took great care of you during your visit.

August 29, 2020

Lyle “the Canadian” was great to work with, even if we never got to meet in person. The whole experience went smoothly and I got a great deal. We had the car delivered from their dealership to our home in More

by jbeidle
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Aug 31, 2020 -

Ford of Cookeville responded

Thank you so much for taking the time to share your experience with FLOC. We really appreciate you giving us a chance to earn your business all the way from St. Louis. Pleased to hear Lyle and the rest of our team could make this happen for you. We hope your daughter loves the new ride!

August 27, 2020

You guys were awesome! I have recommended you guys already several times. You guys were so willing to jump in and find solutions and have answers for me while going through the buying process. More

by Hales.brett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ray
Aug 31, 2020 -

Ford of Cookeville responded

Thank you so much Brett. We greatly appreciate the recommendations! We are here to help people buy the right vehicle for them, not sell them anything. Glad to hear Will made sure your experience with us at FLOC was an excellent one!

August 27, 2020

Most of the transaction was conducted on-line, which is important during this time of covid risk. My salesman, Will Ray, was very helpful and professional, before/during/after the decision and trade/purcha More

by sm5wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Will Ray
Aug 31, 2020 -

Ford of Cookeville responded

Thank you for sharing your experience with us. You were in great hands with Will, glad to hear he went above and beyond to get as much of the transaction done online and via the phone that he could. Please let us know if there is any way we can be of assistance to you in the near future.

August 27, 2020

Ford Lincoln of Cookeville did a fantastic job in getting us into the truck we wanted. In particular our salesperson, Will Ray, was outstanding! He handled our factory order with great professionalism. We More

by Jerry C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Will Ray
Aug 31, 2020 -

Ford of Cookeville responded

Thanks Jerry, glad to hear Will did a great job and made sure your experience with our dealership was a great one. Please don't hesitate to reach out anytime if we can do anything else for you.

August 26, 2020

Lyle was great and so was the entire purchase. He completed as much as he could before I arrived to make the deal go quickly and smoothly. More

by E Carwile
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Aug 31, 2020 -

Ford of Cookeville responded

Thank you for the review. Glad to hear Lyle went above and beyond to make your purchase as convenient and stress-free as possible. Please let us know if there is anything else we can do for you before your next visit with us.

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