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Ford of Cookeville
Cookeville, TN
1,224 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,224 reviews
September 19, 2021
It was great to deal with Ford of Cookeville for our car purchase and Lyle was truly a great gentleman. We had a pleasant experience and would recommend Ford of Cookeville. purchase and Lyle was truly a great gentleman. We had a pleasant experience and would recommend Ford of Cookeville. More
by Mohankia
Employees Worked With
Kevin Parrish, Lyle Heisz
June 13, 2021
Pleasure and easy to work with. Not much hassle and right to the point. I would highly recommend. Probably will plan to buy again from this dealership. to the point. I would highly recommend. Probably will plan to buy again from this dealership. More
by labplusint
June 03, 2021
Lyle went above and beyond to help us find the perfect vehicle for our family! While I was in another state he sent me videos of two cars I was interested in. He showed me the different features each vehi vehicle for our family! While I was in another state he sent me videos of two cars I was interested in. He showed me the different features each vehicle had. When it came to buying he knew that I was picky and hard to please. He went to bat for us and got us in the car that I wanted! Great experience and great guy! More
by Asmallwood
Employees Worked With
Lyle Heisz
May 30, 2021
The salesman and all employees were great about everything, very smart, very clear about everything, very kind, and funny. Your place is very clean and in great order, very fast and accurate servic everything, very smart, very clear about everything, very kind, and funny. Your place is very clean and in great order, very fast and accurate service thank you so much More
by Amyshort04
Employees Worked With
Lyle mike and the financial dept guy
May 21, 2021
We had nothing but a great experience with Lyle! He was consistent with me from the start to the end, answering any/all questions! I only went back because of this. He went over and above for us!! We would consistent with me from the start to the end, answering any/all questions! I only went back because of this. He went over and above for us!! We would definitely buy another car from him and this dealership! More
by Aimee Agnell
Employees Worked With
Lyle Heisz
May 04, 2021
Hat tip to Lyle Heist for going above and beyond in putting together a retail order for my new 2022 F-350! Considering it's a model year who's pricing isn't even yet available on Ford.com, and when oth putting together a retail order for my new 2022 F-350! Considering it's a model year who's pricing isn't even yet available on Ford.com, and when other dealers told me they weren't able to, Lyle obtained pricing, built the order to my specs, suggested a discount means I wasn't even aware of, and did it all in the most timely, courteous, and informative manner I've ever experienced from a car sales team member. Also a shout out to Lyle's sales manager Ronnie Jagnandan who was instrumental. More
by Tdrew
Employees Worked With
Ronald Jagnandan, Lyle Heisz
