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Ford of Cookeville
Cookeville, TN
1,224 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,224 reviews
April 25, 2022
Was told we were only qualified for 1 vehicle there gave $1,000 down-payment and trade in, paid 1st car payment haven't had the car for 2 months and having issues, we were told to take the vehicle to Hyunda $1,000 down-payment and trade in, paid 1st car payment haven't had the car for 2 months and having issues, we were told to take the vehicle to Hyundai. Getting the run around they got our business and now it's like the sales man got his commission and that's all. Unprofessional Referred a family member and 2 friends to them, but after this not happening More
by donnarogers42
Employees Worked With
Josh Brown
April 08, 2022
Working with Cookeville Ford was a great experience from the top quality salesman to the finance department we were well taken care of. I look forward to doing business with them again. the top quality salesman to the finance department we were well taken care of. I look forward to doing business with them again. More
by dgraham70
Employees Worked With
Pk, Lyle Heisz
November 01, 2021
I appreciate Lyle's effort and time he took to make my experience at Ford Lincoln dealership a great. I will definitely be recommending Lyle and this dealership to all my friends! Thank you!! experience at Ford Lincoln dealership a great. I will definitely be recommending Lyle and this dealership to all my friends! Thank you!! More
by jcavadianes
Employees Worked With
Lyle Heisz
October 19, 2021
Excellent customer service. I don't plan to buy from another dealership ever! Fast, friendly, honest, courteous, clean environment...just all around great. another dealership ever! Fast, friendly, honest, courteous, clean environment...just all around great. More
by Bethany
Employees Worked With
Andrew Johnson
September 27, 2021
What a wonderful experience! 👍 We will always do business with Ford of Cookeville from here on out. It was a seamless, fun and fast process. We could not be more pleased with the entire process as w business with Ford of Cookeville from here on out. It was a seamless, fun and fast process. We could not be more pleased with the entire process as well as Mr Lyle who made it happen and was great to work with. He was patient in letting me be picky and made sure I had multiple options and left with what made us happy. Thank you so much to Ford of Cookeville and we will see you for our next purchase! ❤️ More
by Cassie Russell
Employees Worked With
Lyle Heisz
