Ford of Cookeville

60K Car Service As always great on time service. He said service would take four hours. I was in by 8:00 and out by 12:00. Loaner car was great, a 2018 MKZ. As always great on time service. He said service would take four hours. I was in by 8:00 and out by 12:00. Loaner car was great, a 2018 MKZ. More

Exceptional service and dedication to their customers! Very attentive to customers needs and detail oriented in the specifics of finding what you need in terms of price range, options, and payments needed Very attentive to customers needs and detail oriented in the specifics of finding what you need in terms of price range, options, and payments needed to fit your budget. More

First Oil Change of new vehicle I came in to get the first oil change for my new 2018 Expedition. Mr. Loftis was extremely helpful and pleasant to deal with. I would highly recommend I came in to get the first oil change for my new 2018 Expedition. Mr. Loftis was extremely helpful and pleasant to deal with. I would highly recommend anyone to the Ford dealership here in Cookeville. More

Best dealership around. This is the 3rd vehicle i've purchased woth Ronnie at cookeville ford. I have nothing but great things to say about the entire staff. I went in and to This is the 3rd vehicle i've purchased woth Ronnie at cookeville ford. I have nothing but great things to say about the entire staff. I went in and told them what i wanted and what i wanted to spend and they did everything in their power to make it happen. I will buy with them again. More

Amazing Staff Thanks for a great car buying experience. From my salesman to the manager and all the way to the finance guy. You rock! Thanks for caring about your c Thanks for a great car buying experience. From my salesman to the manager and all the way to the finance guy. You rock! Thanks for caring about your customers. More

Smooth purchase experience Unlike some past vehicle purchase experiences at other locations, this one was quite smooth with no significant disagreements on cost and value. Pric Unlike some past vehicle purchase experiences at other locations, this one was quite smooth with no significant disagreements on cost and value. Price negotiation went smoothly, and, while a dealership will always maintain their profit, I felt that the price I agreed to was fair and reasonable. More

Quick and courteous service, got my truck in and diagnosed very quickly. they found no problems and did not charge a fee. my truck was washed and promptly returned. got my truck in and diagnosed very quickly. they found no problems and did not charge a fee. my truck was washed and promptly returned. More

Great customer service The guys at Ford of Cookeville were great! They had the car we wanted and help work within our budget so we could drive it home. We drove all the way The guys at Ford of Cookeville were great! They had the car we wanted and help work within our budget so we could drive it home. We drove all the way from Nashville because we felt comfortable with their staff. More

Great experience once again! This is the 2nd truck purchased from this dealership, and it was a great experience. No pressure, and they worked with us to make sure we had the veh This is the 2nd truck purchased from this dealership, and it was a great experience. No pressure, and they worked with us to make sure we had the vehicle that met our needs. More

Inaccurate Service Diagnosis Took car to dealer for diagnosis, car was diagnosed as needing struts to the tune of $1600. Took to Pep Boys, they diagnosed for free and found out it Took car to dealer for diagnosis, car was diagnosed as needing struts to the tune of $1600. Took to Pep Boys, they diagnosed for free and found out it was lower control arms. Called service manager a few times to discuss, but had to leave voicemails as he never answered the phone, also never returned my call. It cost me $90 to have them diagnose the problem and it was done wrong, feel the just wanted to sell me something I didn’t need. More