Ford of Columbia - Service Center

The service department has very poor communication with clients. I have had two different ones and both were very poor communicators. The second was the wrong guy for the job. I was going to purchase a n clients. I have had two different ones and both were very poor communicators. The second was the wrong guy for the job. I was going to purchase a new vehicle here but there is no way now. More

my service went very well as i brought the car in and discussed with the advisor what i wanted. He showed me to the waiting area and he did the work requested, Very good visit discussed with the advisor what i wanted. He showed me to the waiting area and he did the work requested, Very good visit More

Great experience AJ was my salesman and was totally awesome Thank AJ and Ford of Columbia awesome Thank AJ and Ford of Columbia More

Ben was very efficient and explained everything I was concerned about. Our first visit to this service department and very impressed. concerned about. Our first visit to this service department and very impressed. More

Great service ! Good people writing service requests. Fair/ honest . . Highly recommend this dealership to everyone. Good people writing service requests. Fair/ honest . . Highly recommend this dealership to everyone. More

Overfilled my oil change. And didn’t air up my tires or top off my fluids like I paid extra for with Ford Works package And didn’t air up my tires or top off my fluids like I paid extra for with Ford Works package More

Excellent customer service. The waiting room and showroom were very clean with very polite service advisors and sales staff. The waiting room and showroom were very clean with very polite service advisors and sales staff. More

Very professional and courteous. I would Highly recommend this dealership. Will be back again for my next service. I would Highly recommend this dealership. Will be back again for my next service. More

We took the truck in for 2 recalls. That was all we did then picked it up. That was all we did then picked it up. More

unsatisfied with the time it took to look at our truck and the inability to find what the problem was. I was told at the time of the appointment it would take 3 hours ant they would contact me with the d and the inability to find what the problem was. I was told at the time of the appointment it would take 3 hours ant they would contact me with the diagnostic report. It was 3 PM before I was able to talk to anyone about the issue i had dispite several calls I made to get some sort of an answer. I was told someone would contact me and that never happened because they were too busy to bother. More