Ford of Columbia

Wonderful experience The best and easiest car buying experience I've ever had. I would recommend to anyone looking to buy a vehicle to give these people and dealership an The best and easiest car buying experience I've ever had. I would recommend to anyone looking to buy a vehicle to give these people and dealership an opportunity for your business and support. More

New 2018 Ford Explorer My visit to Ford of Columbia was for service on another vehicle. I was curious to see what they had on the lot while I waited. The first vehicle I saw My visit to Ford of Columbia was for service on another vehicle. I was curious to see what they had on the lot while I waited. The first vehicle I saw was the 2018 For Explorer that had EVERY option that I was needing in a new vehicle. I had a 2008 Explorer that I had owned for 10 years. It was still very early in the morning so I went inside the showroom to ask details about the Limited on the lot. That’s where Michael Baker asked if he could help me. He was very helpful in bringing the vehicle up to the patio for me and going over a lot of the options that my old Explorer did not have. Michael was knowledgeable on all the options and answered all my questions. After minimal paperwork I had to decide if it was time to trade. I went home and my husband and I returned that same day to finalize the paperwork for our new 2018 Ford Explorer Limited!!! Love it!! More

Rushed experience We did purchase a used 2015 Toyota Rav there this past weekend. I do love my "new" vehicle. However, the whole experience just seemed rushed to get us We did purchase a used 2015 Toyota Rav there this past weekend. I do love my "new" vehicle. However, the whole experience just seemed rushed to get us out of there. I was mislead on what my payment would be but they ended up getting it to within $5 of what I was asking for per month. One salesman was very nice but he sort of disappeared. Then the first salesman picked us back up. He was very nice and helpful. His name was Barry. We received no handshake after we purchased the vehicle. Sometimes a handshake means a lot. More

WASTE OF TIME>>> RUN Worst Dealership ever. I have lived in Columbia my whole life and this place is a joke. They wasted almost a whole week of my time. Ran my credit thro Worst Dealership ever. I have lived in Columbia my whole life and this place is a joke. They wasted almost a whole week of my time. Ran my credit through different finacing companies without my permission. I ONLY STATED FORD CREDIT. Sales person ever meant the first day they dont do much with ford credit since they changed from sloan to ford of columbia. They stated they couldnt not get me financed and i would need big down payment and solid cosigner. I called LEWISBURG LYON FORD and they had me approved in 45 mins. The car was the same to the T. Please tell me how that works. I went in last friday and got the run around until Thursday the next week. WILL NEVER DO BUSINESS HERE AND WILL MAKE SURE EVERYONE I KNOW DOES NOT EITHER>>>>> More

Great Customer Service Dealership staff was friendly and helpful. They were knowledgeable regarding the products. They answered my questions before I had a chance to ask. Dealership staff was friendly and helpful. They were knowledgeable regarding the products. They answered my questions before I had a chance to ask. It was a pleasant experience. More

Great Service Fast friendly service! I had to get my car serviced and a recall on my Ford Fusion. In 20 minuets I was walking out the door! Great service! Fast friendly service! I had to get my car serviced and a recall on my Ford Fusion. In 20 minuets I was walking out the door! Great service! More

5 STAR Service Professional, courteous, and attentive to my needs concerning service for my Ford Ranger. Russell in Service Dept kept me informed of status of repair Professional, courteous, and attentive to my needs concerning service for my Ford Ranger. Russell in Service Dept kept me informed of status of repair. Got me in and out quickly and efficiently. More

Sold truck out from under me This past Monday looked at a truck spoke to Brian the salesman filled out the credit app was called the next morning by the salesman Brian and the sal This past Monday looked at a truck spoke to Brian the salesman filled out the credit app was called the next morning by the salesman Brian and the sales manager both they told me my loans approved got my payment where I wanted it they just needed to see my car one more time in the daylight told me to be there at 5 sign the papers pick up the truck got there at 5:45 was late due to traffic coming from work in Franklin 30 miles away walked in the door and was told the truck had just sold to somebody else a man was still there filling out the paperwork my wife called the sales manager that was working at night he promised to find me another truck same miles same price 24 to 72 hours it's been 5 days haven't heard a word from anybody went and bought a brand new 2017 F-150 from a dealership in Franklin do not trust these people they sold the truck I wanted to buy because I wasn't there at 5 on nose I was 35 40 minutes late and the stupid salesman sold it to somebody else More

Great Place I was given all the time I needed to pick out a vehicle with basically no pressure... I got the one I wanted at the payment I wanted... I have to say I was given all the time I needed to pick out a vehicle with basically no pressure... I got the one I wanted at the payment I wanted... I have to say these guys are great!!! More

Rip off Went with friend to dealership. He was trying to buy an F-150. He was told by salesman the deal was done with his trade. Had him fill out a credit app Went with friend to dealership. He was trying to buy an F-150. He was told by salesman the deal was done with his trade. Had him fill out a credit application. Then another guy came out and said they couldn't do the deal it would be 2500 more. This is after he filled out a credit application. Why have someone fill a credit application out unless you are trading. Apparently they do this. So he was told one thing then they changed their mind. It's had nothing to do with credit either since his is in the 800's. Sounds like a rip off to me. Never had a dealership do me that way. So watch out if you try to buy a vehicle from them they are not honest More