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Ford of Columbia
Columbia, TN
480 Reviews
Located in Columbia, TN, Ford of Columbia is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ford of Columbia a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-699-7508 for to speak with one of our sales or finance consultants.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 7:00 PM
Tuesday 9:30 AM - 7:00 PM
Wednesday 9:30 AM - 7:00 PM
Thursday 9:30 AM - 7:00 PM
Friday 9:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 AM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 480 reviews
February 01, 2022
We are so pleased with our new (to us) Explorer and the help from AJ. He was wonderful to work with - honest, patient, to the point and made the process smooth and easy. help from AJ. He was wonderful to work with - honest, patient, to the point and made the process smooth and easy. More
by Meagan Dobbins
January 11, 2022
The service department has really gone done in the last few years. Even now when get ready for service you have to wait two weeks to get oil changed and there’s no reminder sticker to tell you when next se few years. Even now when get ready for service you have to wait two weeks to get oil changed and there’s no reminder sticker to tell you when next service is due. Makes you wonder if service reall happens. More
by jj
Employees Worked With
Don’t know
January 03, 2022
Great place to do business, our salesman was courtesy an had great knowledge of the vehicle we was buying an also our thanks to the credit manager an the lady that did the final paperwork, we will be a retu had great knowledge of the vehicle we was buying an also our thanks to the credit manager an the lady that did the final paperwork, we will be a return customer More
by David Crafton
Employees Worked With
A J was salesman others told me there name but sorry cannot remember
November 25, 2021
I have a very low rating of this dealership. After 3 days in the service department I got my F150 pickup back without it being repaired. When I brought it back, it somehow became my problem and not the days in the service department I got my F150 pickup back without it being repaired. When I brought it back, it somehow became my problem and not the mechanic's. They clamed it was fixed, but less than one mile down the road it started to misfire again. I turned around and brought it back. Service claimed I would have to leave it again and there would be more costs. I left and found a good local auto service business that fixed the problem at about 75% of the cost from Ford Of Columbia. They will never get my business again. More
by Don't contact me, I'm done with you
Employees Worked With
Service Writer & Service Manager
November 03, 2021
I lowered my ratings of this dealership from previous reviews to 1 today after another disappointing experience with the service department. This time with my 2019 F150 Lariat that I asked the service reviews to 1 today after another disappointing experience with the service department. This time with my 2019 F150 Lariat that I asked the service department to perform Ford's "Works" service. When they returned my truck, the first thing I noticed with the interior door panel and running board was they were dirty with oil from the service technician. I immediately drove the truck back into service and they had the tech wipe the oil from the door panel, but he missed the running board...apology from the tech. Within the first mile after the service, I checked the tire pressure and found the pressure was below the factory recommended PSI even though the technician indicated the pressure was within spec's on the Inspection Form! I had to add air when I returned home. Then there is the matter of the scratches on the driver door edge caused by the technician exiting my truck that he parked too close to another vehicle! Lastly, the service writer was NOT "friendly" nor welcoming and even failed, as requested, to use my Ford Pass points to cover the service charge...another service writer addressed this issue. In the final analysis and given all disappointments with this dealership's service department, I will no longer return there for service or a vehicle purchase (this after a very long history of vehicle purchases from the previous owner)! Update: The following day after the service that I reviewed above, I found oil on my driveway and noticed there were drops of oil coming from under the truck in the area of the protective skid plates (part of the FX4 option). I suspect this is residual oil that was not cleaned up after draining the oil pan. This plate can hold a measurable amount of oil that the technician should have wiped up before finishing the service. More
by cybercycle
Employees Worked With
Travis Farrar
