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Ford of Columbia
Columbia, TN
452 Reviews
Located in Columbia, TN, Ford of Columbia is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ford of Columbia a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-699-7508 for to speak with one of our sales or finance consultants.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 7:00 PM
Tuesday 9:30 AM - 7:00 PM
Wednesday 9:30 AM - 7:00 PM
Thursday 9:30 AM - 7:00 PM
Friday 9:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 AM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 452 reviews
November 03, 2021
I lowered my ratings of this dealership from previous reviews to 1 today after another disappointing experience with the service department. This time with my 2019 F150 Lariat that I asked the service reviews to 1 today after another disappointing experience with the service department. This time with my 2019 F150 Lariat that I asked the service department to perform Ford's "Works" service. When they returned my truck, the first thing I noticed with the interior door panel and running board was they were dirty with oil from the service technician. I immediately drove the truck back into service and they had the tech wipe the oil from the door panel, but he missed the running board...apology from the tech. Within the first mile after the service, I checked the tire pressure and found the pressure was below the factory recommended PSI even though the technician indicated the pressure was within spec's on the Inspection Form! I had to add air when I returned home. Then there is the matter of the scratches on the driver door edge caused by the technician exiting my truck that he parked too close to another vehicle! Lastly, the service writer was NOT "friendly" nor welcoming and even failed, as requested, to use my Ford Pass points to cover the service charge...another service writer addressed this issue. In the final analysis and given all disappointments with this dealership's service department, I will no longer return there for service or a vehicle purchase (this after a very long history of vehicle purchases from the previous owner)! Update: The following day after the service that I reviewed above, I found oil on my driveway and noticed there were drops of oil coming from under the truck in the area of the protective skid plates (part of the FX4 option). I suspect this is residual oil that was not cleaned up after draining the oil pan. This plate can hold a measurable amount of oil that the technician should have wiped up before finishing the service. More
by cybercycle
Employees Worked With
Travis Farrar
September 05, 2021
Our sales rep AJ was very helpful, friendly and knowledgeable. The whole team made the buying process very easy. We are very satisfied with the purchase and the the dealership. knowledgeable. The whole team made the buying process very easy. We are very satisfied with the purchase and the the dealership. More
by mholeton
Employees Worked With
AJ, Doug, Steve
August 25, 2021
Thank you Clifford Thomps very nice person very professional job well Done. I will definitely refer friends and family and I will definitely come back. professional job well Done. I will definitely refer friends and family and I will definitely come back. More
by Cornelia Coca
Employees Worked With
Clifford Thomps 👍
August 18, 2021
Our sales rep Tim was knowledgeable, friendly, and thorough. He made the buying process easy and fun. My 19 year old son went out to Columbia by himself first and Tim went above and beyond to help hi thorough. He made the buying process easy and fun. My 19 year old son went out to Columbia by himself first and Tim went above and beyond to help him get into the truck of his dreams. When I went out there to check it out for myself, Tim went out of his way to make the process go as smooth as possible. More
by Dave W
Employees Worked With
Tim
July 26, 2021
Super service from ordering to deliver of my vehicle. The service department is outstanding. Michael, Debbie, Joe, Doug, (in sales) and David (in service) all helped so much. The service department is outstanding. Michael, Debbie, Joe, Doug, (in sales) and David (in service) all helped so much. More
by montee
Employees Worked With
Michael, Debbie, Joe, David, Doug
July 24, 2021
This dealer is unethical! Stay away! After my mother committed to purchase a car, they sold the same vehicle out from under her. They lied to her to get mire money. I will never recommend this dealer o committed to purchase a car, they sold the same vehicle out from under her. They lied to her to get mire money. I will never recommend this dealer or use them for anything again- and I have purchased two vehicles and used them for all service. They will never get another penny from me! More
by Jennifer
Employees Worked With
Doug Smith
