Ford of Columbia

I had an 11:00 a. m. appointment. The representative couldn't have my vehicle repair done by my work time at 3:00 p.m. So he made me an 8:00 a.m. appointment for Thursd m. appointment. The representative couldn't have my vehicle repair done by my work time at 3:00 p.m. So he made me an 8:00 a.m. appointment for Thursday September 15th. On Thursday, I stayed hours until around noon to have 3 faults repaired causing my check engine light to come on. About an hour after I left, the check engine light came back on with the same 3 faults displayed after I checked the codes with my own diagnostic device. I returned to the service center, and the representative made me a second 8:00 a.m. appointment for Friday September 15th. During that appointment, I observed the same mechanic work on my vehicle again. As I sat and watched through the glass for over an hour, the mechanic sat in my driver's seat a couple of times, open my hood a couple of times, and returned standing at his computer where he was the majority of the time. I never saw a wrench, a screwdriver, nor any tool, and the vehicle was never raised off the ground. He had some phone size device in his hand and his laptop, and that was all I saw him using. I watched the mechanic leave the area a couple of times, take down his hair and fix it back into a ponytail, until the representative came over to my chair with an iPad showing me another option service I can choose costing another $262. After paying $1,117 the day before. I was frustrated seeing nothing done for the problems, with me working all the way in Nashville as a truck driver traveling from my Columbia home. When my car was pulled around into the staging area, the representative told me he had the mechanic to reprogram my car's computer with no additional cost. So I got in my car and left, still at this time hoping the check engine lights doesn't come on again. I don't think I'll recommend anybody to go through that experience I've been through there, and I don't think I will again. More

Fast easy from time they looked up parts to giving quote and then installing all parts. and then installing all parts. More

Candice was incorrect in her description of service needed. When called in to correct, Chris seemed argumentative at first, he was frustrated that I had already talked to him twice that day regarding needed. When called in to correct, Chris seemed argumentative at first, he was frustrated that I had already talked to him twice that day regarding one of my issues. Which I had not at all. I had only talked to Candice, once. But finally said he would change it, which apparently, he had not. When my husband was called by the service tech, my husband had to once again correct the service that we actually wanted. Three different times we told them we did not want an oil change. My husband was extremely pleased with the service with service tech and everyone else when he picked up the car. More

I brought in my vehicle for a scheduled recall appt. I was told that the part wasn’t in stock and had to make an appt to bring it it back for the repair. That could have been communicated while making i I was told that the part wasn’t in stock and had to make an appt to bring it it back for the repair. That could have been communicated while making initial appointment. Otherwise, recall repair was handled quickly, communication was good. More

Fuel injection cleaning was done in June, they need to indicate that instead of declining it every time I get a oil change indicate that instead of declining it every time I get a oil change More

The truck is fixed, no residual issues . My service advisor was very helpful and friendly! My service advisor was very helpful and friendly! More

I brought in my vehicle for a scheduled recall appt. I was told that the part wasn’t in stock and had to make an appt to bring it it back for the repair. Not happy with that. Service did check another I was told that the part wasn’t in stock and had to make an appt to bring it it back for the repair. Not happy with that. Service did check another recall issue so it wasn’t a complete waste of my time. More

Ben was excellent! Always ensuring I was updated on my repairs and they made sure all my questions were answered! Thank you so much! Always ensuring I was updated on my repairs and they made sure all my questions were answered! Thank you so much! More

Scheduling appointment went smoothly with nice personnel. They texted us when the car was ready. Overall experience was great. They texted us when the car was ready. Overall experience was great. More

Was greeted quickly and the Service Technician was very friendly. Work was competed before what was suggested. Everyone was very friendly that was walking about the dealership. friendly. Work was competed before what was suggested. Everyone was very friendly that was walking about the dealership. More