Ford of Columbia

Wonderful Experience! Evan was extremely helpful, empathic and helped us find the car that would be best for us with a lot of patience. Evan was extremely helpful, empathic and helped us find the car that would be best for us with a lot of patience. More

Communication is important especially when repairs take more time than expected. Thank you to Will, Ben and the technician who identified problems and solved them. AND we’re timely about keeping me infor more time than expected. Thank you to Will, Ben and the technician who identified problems and solved them. AND we’re timely about keeping me informed :) More

Service staff was easy to deal with. Issues were verified and resolved. So far so good. Issues were verified and resolved. So far so good. More

Very fast service and professional employees. Would highly recommend them for servicing your Ford vehicle. Would highly recommend them for servicing your Ford vehicle. More

Good employees. Friendly service. Professional customer care. I am a former employee and am happy to see familiar faces when I come into the dealership. Friendly service. Professional customer care. I am a former employee and am happy to see familiar faces when I come into the dealership. More

Stay far, far away from this business. I have gone here on two separate occasions for recall repairs on my 2014 Fusion, and both times my car has been returned with shoddy workmanship and I have gone here on two separate occasions for recall repairs on my 2014 Fusion, and both times my car has been returned with shoddy workmanship and excuse and after excuse about why they aren't responsible. Last year, my brake booster was damaged, and they refused to pay for the repair until another Ford dealer told them it was damaged during their repair. Now, I took my car back to them with the thought that everybody has off days, maybe they needed a second chance. Boy do I regret that choice. My car went in 9/11/23 for a front brake hose recall, and I ended up paying over $700 for a brake pedal assembly that they broke in the shop and refused to take owner ship for. Austyn was the technician working on my car, and refused to let me speak with a GM or the service department manager, I believe his name is Travis. I tried calling Ford corporate and got no help. These guys bullied me into paying for a repair that was completely avoidable. To top it all off, when I picked my car up, my horn was disconnected and my back bumper that I just paid to have fixed is covered with white scratches. These guys are crooks and take advantage of all women, but especially single moms. This is my only car to get to work and take care of my son, and theses guys have done nothing but cause me extra headaches every step of the way. Go to Franklin or Murfreesboro instead. I now have to go to Ford of Franklin to have my horn reconnected and buff these marks out. Please, stay farm away from this place. They give Ford a horrible reputation. More

Staff all friendly and did a good job of listening to me. I liked getting the email update when something changed. I was missing a cap for wiper fluid. I approved change order and we were good to go. I liked getting the email update when something changed. I was missing a cap for wiper fluid. I approved change order and we were good to go. More

Great place to do business with. .. Very happy with the transaction and customer service received. .. Very happy with the transaction and customer service received. More

I have been satisfied with the service. They do good job. My only complaint is their technology is terrible. I get a message about incorrect information a lot. Last time I was waiting fo They do good job. My only complaint is their technology is terrible. I get a message about incorrect information a lot. Last time I was waiting for my oil change. They already had my car and I got a message that my appointment was canceled. More

Service was great, wait time was as expected. Free cup of coffee while i waited. Free cup of coffee while i waited. More