Ford of Clermont

Been at Clermont Ford 4 times. Every time I'm there it's a joke. They try to rip you off on all the dealers add on. They try to push what they have on the lots. So you will have a car that you didn't w it's a joke. They try to rip you off on all the dealers add on. They try to push what they have on the lots. So you will have a car that you didn't want. Will never be back. Glad to see Toyota of Clermont is coming More

I am an unhappy customer and irate with the following: 1) The body shop just installed a reconditioned front right rim on my vehicle about a month ago. After my truck was serviced in the Service Departm 1) The body shop just installed a reconditioned front right rim on my vehicle about a month ago. After my truck was serviced in the Service Department, the rim is scratched and damaged, along with the other side, which was in good condition prior to being serviced. 2) My vehicle was returned dirty with no floor mats or seat cover protecting my vehicle. I spent two hours when I got home cleaning the dirt inside my vehicle and dirty hand prints all over the hood and fender. 3) When I spoke to the Service Manager regarding the concerns above, he behaved unprofessionally. I left the service department to speak with Tom Pritchard in the body shop, and the service manager approached us, only to be rude and drive off recklessly by squeeling tires in his car at three different stop signs in the Ford lot. Is this acceptable behavior for a Service Manager? As far as body related issues, Tom Pritchard is a class act! He is willing to help in any way possible. He treats people with respect and is a true "craftsman". The "Service" Department is just the opposite. Being in the same related field, I have never seen a Service Manager act so child like. I, as a mechanic myself, strive to make a customer happy about the experience, even though they are spending hard earned money. If you get your vehicle back and it is dirty or scratched, that is a direct reflection of workmanship. Where I work the motto is to return the vehicle in as good or better condition than you got it . My experience here was unexceptable and needs to be looked into and delt with. More

We have been waiting for a call from him since early this morning we have called multiple times and gotten the run around when all we were looking for was the status of our loan I have never in my life dealt morning we have called multiple times and gotten the run around when all we were looking for was the status of our loan I have never in my life dealt with so much ridiculous transferring of calls and no assistance The customer servicr is absolutely awful there is no reason for this kind of treatment More

Chris Bastow managed to get a new tonneau cover that cracked suddenly even after the warranty had expired. This was installed at no cost. Thomas Pritchard went out of his way as well to ensure that I cracked suddenly even after the warranty had expired. This was installed at no cost. Thomas Pritchard went out of his way as well to ensure that I had the correct contact and ensure that I was comfortable and provided a ride to the main building when my truck was in his shop. Also, Mike Tipsword in service is very professional and accommodating. He is very good at providing information and options when I bring my truck in for service. More

We had a wonderful experience with the sales staff, Willie Willette in particular. He did not rush or pressure us into to making a decision to buy. He did however detail options that may have been of Willie Willette in particular. He did not rush or pressure us into to making a decision to buy. He did however detail options that may have been of interest to us. Ultimately we made a decision to buy a 2013 Ford Escape, love the color, Frosted Glass and couldn't be happier. I guess we could be happier if the Escape was free, but nevertheless this was really worth the trip to Ford of Clermont! If you are shopping for a new vehicle ask for Willie.................... More

My wife and I went into look at Mustangs and left in a 2013 GT convertible. Everyone we spoke to was great no pressure sale. 2013 GT convertible. Everyone we spoke to was great no pressure sale. More

We have a 2012 Ford Focus, which was purchased in Maine. We have a 2012 Ford Focus, which was purchased in Maine. We stay in clermont for 6 months & used Clermont for all service work Each visit is ver We have a 2012 Ford Focus, which was purchased in Maine. We stay in clermont for 6 months & used Clermont for all service work Each visit is very enjoyable THE advisor is very professional with all aspects of service Thanks More

Audrey was such a pleasure to work with. She was not your typical "pushy" sales person who just wanted to make a sale. She was patient and able to answer all of our questions. We bought two vehicles f your typical "pushy" sales person who just wanted to make a sale. She was patient and able to answer all of our questions. We bought two vehicles from her within a few months and I brought my mom to her and she bought one too. More

Audrey made us very comfortable at Ford of Clermont. She showed us the trucks and cars. She knew a lot about the vehicles. And she worked very hard to get the payments we wanted. THANK YOU Audrey!!!! We wil showed us the trucks and cars. She knew a lot about the vehicles. And she worked very hard to get the payments we wanted. THANK YOU Audrey!!!! We will definitely come back to buy a car from Audrey. Patty Slayton Slayton Lawn Service HomeLand Title Services More

We went for a recall service and the next day had a leak, it was like they were expecting us to call and Marie was very nasty, she immediately stated no matter what was now leaking it couldn't have had anyth it was like they were expecting us to call and Marie was very nasty, she immediately stated no matter what was now leaking it couldn't have had anything to do with the service the day before...yeah, right Marie! They used after factory parts that have no warranty on them because factory parts were not in stock...this is a Ford dealership but they don't have Ford parts in stock? Fishy, dishonest, unscrupulous, shady place, we will never do business with them again and will probably never buy another Ford or Mercury vehicle because of our experience there. This woman Marie is probably the nastiest piece of work I've ever come in contact with ever, she has no business working in customer service unless her job is to abuse the customers as she does that well. More