Ford Spring Hill - Service Center

my vehicle was dropped off there for 3 months, finally diagnosed as wire harness. Less than 1 month later it was back again with the same problem, again there for a while before telling me the PCM I just diagnosed as wire harness. Less than 1 month later it was back again with the same problem, again there for a while before telling me the PCM I just had replaced by another shop was bad and I had to replace it again. 3 days later it was back for the 3rd time with the same unresolved issue, got a VM that the truck is running fine and "there's nothing else we can do". They have been "attempting" to fix the same ongoing problem since the beginning of October, 4 months later and $2600 later the problem is still unresolved and I'm expected to pick up a vehicle just to bring it back as I have done twice before. Nobody other than the service writer has reached out to me or discussed the issue, I have also tried speaking with the service manager and GM and got nowhere, they were both extremely defensive and all they seem to care about is their reviews, I'm sure they are both aware that the vehicle is there a third time for the same issue. I provided a very detailed list as to all the repairs that have been done since I purchased the vehicle and nobody has paid any attention it it. More

Todd and Flammer Ford of Springhill always deliver hospitality, corteousy, and an at home feel on every visit! Great knowledgeable staff that from start to finish always deliver! hospitality, corteousy, and an at home feel on every visit! Great knowledgeable staff that from start to finish always deliver! More

As always, had as you know it Great Service once again! Todd is absolutely Fantastic. Everyone is always Courteous and Professional. Todd is always giving us Awesome service! Todd is absolutely Fantastic. Everyone is always Courteous and Professional. Todd is always giving us Awesome service! More

Customer Service Always a pleasant experience dealing with Bill! He has always greeted us with a hand shake and a friendly smile! We bought a Ford Fusion a few months Always a pleasant experience dealing with Bill! He has always greeted us with a hand shake and a friendly smile! We bought a Ford Fusion a few months ago and Bill was courteous and patient to answer all of our questions and to return our phone calls promptly! I recently needed a cosmetic repair on a interior door of my Ford Edge and once again Bill immediately responded to my call and scheduled my appointment within the same week! We are now looking to purchase a Ford Explorer. We are looking forward to seeing Bill and having another smooth transaction! He is truly a asset to his company and us as well! Thank you! Dara Yannello More

Ask for Dave Dave makes the the task of maintaining your car fun. He is extremely knowledgeable and has a great sense of humor which made the entire process very e Dave makes the the task of maintaining your car fun. He is extremely knowledgeable and has a great sense of humor which made the entire process very enjoyable. More

Took excellent care of not only me but also my car !! Brought my 2010 Mercury Milan into Flammer Ford for repair, Mike Stults took very good care of me on a very busy day, he got my car in ASAP within an Brought my 2010 Mercury Milan into Flammer Ford for repair, Mike Stults took very good care of me on a very busy day, he got my car in ASAP within an hour he had called me to let me know what was wrong with it and got it back on the road the next day. Excellent Service !!! More

Great transaction Loved working with Bill. Non-aggresive approach, wound up buying a vehicle and I wasn't even looking. Made me a deal I couldn't refuse. Loved working with Bill. Non-aggresive approach, wound up buying a vehicle and I wasn't even looking. Made me a deal I couldn't refuse. More

service of my vehicle. I purchased a coupon for an oil change and tire rotation. The initial phone call to make an appointment was handled in a professional manner. When I a I purchased a coupon for an oil change and tire rotation. The initial phone call to make an appointment was handled in a professional manner. When I arrived, I was treated with respect and courtesy. I was kept up to date with the progress of my servicing and was told of problems that were found as they did an oil change and tire rotation. I was very impressed with all aspects of my visit and would highly recommend going to this dealership. Excellent service and courteous and professional people. More

Best Dealership EVER!! I've been dealing with this dealership for 19 years. Won't go anywhere else. The team under the leadership of Russ Silverstone is top notch. We didn't I've been dealing with this dealership for 19 years. Won't go anywhere else. The team under the leadership of Russ Silverstone is top notch. We didn't even stop by to buy a vehicle and drove out with a 2017 Edge Titanium. Our salesperson were Steve Duffy and Rick Kleinota, finance was Dave Donovan and dear Jeff Minor shows you everything about your new car. Robert Dull, Mgr of Service Dept is the greatest. His service reps treat us wonderful and always get us in a short time if service or maintenance is required. They are fantastic. Two happy buyers. Dick & Dawn (Moneypenny) Cushing More