Ford Spring Hill - Service Center

Where I purchased my vehicle 5 years ago. Staff is amazing!! Why I continue to go back for service and purchases!! Staff is amazing!! Why I continue to go back for service and purchases!! More

Sarah was very professional and attentive to our needs. The time and price involved was what Sarah told us at the outset. The time and price involved was what Sarah told us at the outset. More

EVERY TIME I GO IN FOR AN OIL CHANGE THEY FIND SOMETHING OR SEVERAL THINGS WRONG WITH MY CAR< THEY"VE BEEN TELLING ME FOR OVER A YEAR I HAVE AN OIL LEAK AND TO FIND OUT WHERE THEY WANT TO CHARGE ME $90 I OR SEVERAL THINGS WRONG WITH MY CAR< THEY"VE BEEN TELLING ME FOR OVER A YEAR I HAVE AN OIL LEAK AND TO FIND OUT WHERE THEY WANT TO CHARGE ME $90 I have checked my oil periodically and its always fine. this last time they did not reset the oil change on my car so every time i get in it pops up on the screen.I FEEL LIKE THEY JUST WANT TO GET MONEY OUT OF Me. Todd is always friendly and respectful. More

Very dependable to get the job done always has great customer service Thank you Rose customer service Thank you Rose More

Went in a few days ago for a recall from Ford. Was also having an issue with the drivers side mirror control. Took the SUV in when they called to advise they had the part for the recall. Everyo Was also having an issue with the drivers side mirror control. Took the SUV in when they called to advise they had the part for the recall. Everyone was very pleasant and helpful. The recall was done the day we took the vehicle in for repair. They advised the part for the mirror would take a few days to receive. Given the option to pickup the vehicle or bring it back. Opted to leave until the following Monday. Received a call on Tuesday that the vehicle was done. So far, so good. Mirror works fine now. Everyone could not have been more pleasant. Most importantly we were advised of timelines and called promptly if anything changed. More

Ford Spring Hill exceeds all my service expectations. Sara and Sparky are professional and thorough. They take the time to help me fully understand my vehicles needs. Sara and Sparky are professional and thorough. They take the time to help me fully understand my vehicles needs. More

We were only in the service area waiting room, very clean and friendly and helpful staff and friendly and helpful staff More

They did the oil change and fixed some warranty items and cleaned the vehicle. Everything was completed in a timely manner. cleaned the vehicle. Everything was completed in a timely manner. More

There was a miscommunication at first, about a recall and waiting for it. They made me whole by giving me a loaner. waiting for it. They made me whole by giving me a loaner. More

Todd Scott is not an employee I want to deal with. Because of previous experiences with him, I requested from Mike Stutz when making my appointment that another person handle my service call. Unfortun Because of previous experiences with him, I requested from Mike Stutz when making my appointment that another person handle my service call. Unfortunately Mike told him and Todd verbally attacked me and yelled at me over and over until I swore back at him and I was shaking uncontrollably . Unfortunately, Todd could not let me deal with someone else and kept coming at me even when told to be quiet by others. Mike Stutz could not have been nicer but unfortunately the event with Todd happened AGAIN! Unfortunately, talking to the service manager, Claude, accomplishes nothing. The next day, I also discovered they left a cover off something under my hood and slammed the hood shut. The hood was open on one side because of the cover sitting there and I am lucky my hood did not get bent or damaged. I have photos of this if anyone wants to see them. Needless to say, I will not return to this dealership. More