Ford Spring Hill

Very dependable to get the job done always has great customer service Thank you Rose customer service Thank you Rose More

It's nice to know this dealer stands behind their vehicles after the sale. It was a pleasure doing business with them. vehicles after the sale. It was a pleasure doing business with them. More

Went in a few days ago for a recall from Ford. Was also having an issue with the drivers side mirror control. Took the SUV in when they called to advise they had the part for the recall. Everyo Was also having an issue with the drivers side mirror control. Took the SUV in when they called to advise they had the part for the recall. Everyone was very pleasant and helpful. The recall was done the day we took the vehicle in for repair. They advised the part for the mirror would take a few days to receive. Given the option to pickup the vehicle or bring it back. Opted to leave until the following Monday. Received a call on Tuesday that the vehicle was done. So far, so good. Mirror works fine now. Everyone could not have been more pleasant. Most importantly we were advised of timelines and called promptly if anything changed. More

Ford Spring Hill exceeds all my service expectations. Sara and Sparky are professional and thorough. They take the time to help me fully understand my vehicles needs. Sara and Sparky are professional and thorough. They take the time to help me fully understand my vehicles needs. More

We were only in the service area waiting room, very clean and friendly and helpful staff and friendly and helpful staff More

They did the oil change and fixed some warranty items and cleaned the vehicle. Everything was completed in a timely manner. cleaned the vehicle. Everything was completed in a timely manner. More

There was a miscommunication at first, about a recall and waiting for it. They made me whole by giving me a loaner. waiting for it. They made me whole by giving me a loaner. More

Todd Scott is not an employee I want to deal with. Because of previous experiences with him, I requested from Mike Stutz when making my appointment that another person handle my service call. Unfortun Because of previous experiences with him, I requested from Mike Stutz when making my appointment that another person handle my service call. Unfortunately Mike told him and Todd verbally attacked me and yelled at me over and over until I swore back at him and I was shaking uncontrollably . Unfortunately, Todd could not let me deal with someone else and kept coming at me even when told to be quiet by others. Mike Stutz could not have been nicer but unfortunately the event with Todd happened AGAIN! Unfortunately, talking to the service manager, Claude, accomplishes nothing. The next day, I also discovered they left a cover off something under my hood and slammed the hood shut. The hood was open on one side because of the cover sitting there and I am lucky my hood did not get bent or damaged. I have photos of this if anyone wants to see them. Needless to say, I will not return to this dealership. More

My wife and I came in to comparative shop between a Gladiator and a Bronco. It took well over 5 minutes for us to receive customer assistance from Tim. Our intent was to research and get a vibe for b Gladiator and a Bronco. It took well over 5 minutes for us to receive customer assistance from Tim. Our intent was to research and get a vibe for both vehicles. Ideally, drive both to assist with making an informed decision. The Gladiator we wanted to view had a clearly low left rear tire and Tim did not strike me as knowledgeable about the vehicle. We proceeded to the Bronco and Tim offered little to no insight about the this vehicle either. He seemed disinterested in working with us. The only thing he seemed interested in was getting our phone number. I politely declined, as we are still in the research phase of our search. I requested to take the Bronco for a test drive and Tim stated we’ll need more information (license, insurance, phone number, and email) I stated there is no reason for the final two. License and insurance is perfectly acceptable. As I reached into my pocket, Tim simply shrugged his shoulders. Now, I understand being disappointed that he would not be getting a sale today. However, if I were the manager of this dealership, I would want my sales staff to give the customer a REASON to come back. If a customer did not wish to provide a contact/email at this time, it should be respected until necessary. Due to Tim’s behavior, I will seek any other Ford dealer to make my next investment. A dealership should respect all customers and make them feel welcome. Not like a waste of their time. More

Having my car serviced at ford Spring Hill is always and Todd is extremely helpful Todd is extremely helpful More