Ford Lincoln of Smithtown

The worst service department I have ever dealt with! Spent over 100k on two trucks in June. One had issues from day 1 that still haven't been fixed. Joe in service is the most unprofessional service a Spent over 100k on two trucks in June. One had issues from day 1 that still haven't been fixed. Joe in service is the most unprofessional service advisor I've ever met. Never answers the phone never calls back and just plays games to get out of fixing the truck. When confronted about his lies he turned into a very nasty person. No customer should be treated the way I was. Stay away from the service at Smithtown Ford! Tom Paull from sales on the other hand is a stand up guy he tried to help resolve the issue but to no avail. Definitely will not be returning and suggest everyone stays away! More

Great dealership always helpful service is great Jim in service was exceptionally helpfully giveing updates on my car. service was exceptionally helpfully giveing updates on my car. More

ROCCO the salesman was no joke all business. No haggle he accepted our fair offer and made the deal happen,all within two hours we drove off the lot in a great jeep. Recommend this dealership very highly an accepted our fair offer and made the deal happen,all within two hours we drove off the lot in a great jeep. Recommend this dealership very highly and especially Rocco....Honest car salesmen are hard to find,but he is in Smithtown Ford and Lincoln. GO see him if you need a car.. More

Absolutely crooked. I reserved a bronco, went in to order, they told me they weren’t taking orders anymore and tried to Refund my deposit stating that my reservation was cancelled (June 2021). I cal order, they told me they weren’t taking orders anymore and tried to Refund my deposit stating that my reservation was cancelled (June 2021). I called Ford, they told me that, in fact, my reservation was not cancelled. I called the dealership back, they admitted it was still active and that I could have a completely different trim than I ordered, and at a $15k markup. Are you kidding me? Fortunately, Ford allowed me to transfer ny reservation to a legitimate dealership elsewhere. Long Island car salesmen are crooks, but this place is the worst of them all. Avoid like the plague. More

This dealerships staff is very knowledgeable and just amazing. They got me my truck back very quick and performed everything i asked them to do. Highly recommend this dealer for sales and service amazing. They got me my truck back very quick and performed everything i asked them to do. Highly recommend this dealer for sales and service More

Excellent customer care, great communications, clean professional environment. Service manager patient and attentive to schedule needs. professional environment. Service manager patient and attentive to schedule needs. More

We brought our Lincoln MKZ for routine service at the end of September. Oil change and tire rotation and NYS inspection. Whoever rotated the tires did not check the pressure as three out of four tires wer of September. Oil change and tire rotation and NYS inspection. Whoever rotated the tires did not check the pressure as three out of four tires were low when returned. Worse, the center caps were forced on in the wrong position on three of the wheels and one actually came off apparently while we were driving unless they never put it back on. At first they were very nice and apologized and said they would replace the missing center cap, it would be out of stock for at least two months but said they had to check before going to an outside source. Haven’t heard from them for more than two weeks. Went back on Friday, October 22 and was told nothing they can do about it and that it’s because of Covid. Now they are saying they cannot source it outside the Ford system. Also saying that we can’t buy it on ourselves on eBay or elsewhere and be reimbursed. Really poor attitude; stay away from the whole Smithtown Ford Lincoln family. More

I am a fleet buyer. 14 vehicles purchased just this year from a variety of dealers. I have never experienced the level of lies and incompetence they put me thru on a simple single truck purchase. Run don’ from a variety of dealers. I have never experienced the level of lies and incompetence they put me thru on a simple single truck purchase. Run don’t walk away from this dealership. There are far better Ford dealers on Long Island. Fordofsmithtownsucks.com More