Ford Lincoln of Smithtown

Ford F-150 XLT Sport This is my first time being at ford of Smithtown. The experience was excellent. The people were all friendly and kind. They helped with any questions This is my first time being at ford of Smithtown. The experience was excellent. The people were all friendly and kind. They helped with any questions I had and were very quick. Thanks to Kyle Pena, the process was very smooth and I'm very glad and satisfied with the service. May come back in the future for another truck from Kyle! More

Rob Resti I have bought two ford fusions within the last few years from Rob Resti at Ford Lincoln of Smithtown, and I have to say that if you have any interest I have bought two ford fusions within the last few years from Rob Resti at Ford Lincoln of Smithtown, and I have to say that if you have any interest in buying or leasing a car, you should go and see Rob Resti. Aside from the professionalism and patience that he displayed throughout the process, Rob's knowledge and flexibility is unrivaled. He made the whole process enjoyable and fun, and I will be sure to visit Rob again in the future! More

Excellent No Pressure My sales Person Peter Walters was the Best. He answered all of my questions and explained all of the features in my new 2017 Ford Fusion Energy, and t My sales Person Peter Walters was the Best. He answered all of my questions and explained all of the features in my new 2017 Ford Fusion Energy, and there are a lot of features. More

Great customer service I cannot say enough great things about the staff at Ford Lincoln of Smithtown! I was looking into new crossover vehicles and after shopping around I I cannot say enough great things about the staff at Ford Lincoln of Smithtown! I was looking into new crossover vehicles and after shopping around I stopped by this dealership to look at their inventory of Ford Escapes. Jay Heyman was so accommodating and took the time to show me what they had on their lot and made sure I got everything I was looking for in my new car. He was never pushy and after reviewing numbers I decided to lease my brand new Ford! Overall great experience at Ford Smithtown, thank you! More

Go See Rob Resti at Smithtown Ford! I leased my Escape from Smithtown Ford. I shopped around and it was by far the best priced dealership. Rob was awesome to work with, too! He was hones I leased my Escape from Smithtown Ford. I shopped around and it was by far the best priced dealership. Rob was awesome to work with, too! He was honest, knowledgeable and respectful. I never felt pressured to make a purchase, which as a young woman shopping around for a vehicle by myself, this was not the case in many of the dealerships that I went to. I will definitely be going back to Rob at Smithtown Ford to lease my next vehicle! More

Jason Heyman I have been leasing Fords/ Lincolns from Jason for years and each experience gets better and better. Jason gets to know his customers and guides you I have been leasing Fords/ Lincolns from Jason for years and each experience gets better and better. Jason gets to know his customers and guides you through each step of the purchase. He is not satisfied until you drive off the lot fully knowledgeable of your vehicle and completely at ease. Thank you Jason for always helping my wife and I out, and we will be back soon for our next Lincoln! More

A1 Service Went in just to look was aproached by Jayson Heyman what a wonderful salesperson to deal with usually its the opposite for us we hate buying new cars Went in just to look was aproached by Jayson Heyman what a wonderful salesperson to deal with usually its the opposite for us we hate buying new cars but he was so pleasent and knowledgeable about his product and to too it off gave us a great deal we had no intention of actually buying the car the same day but you know what when everything feels right why not just do it and the orice he quoted us was the price we payed no gimmicks or ridiculous dealer fees Jayson is a man of his word and not very pushy i would highly recommend him Thanks Again Jayson you where great hope this review helps shed light that there are decent people like yourself at this location ive seen the other reviews and i had such a great experience not sure why more people aren't posting the good in the place More

Run to Smithtown Ford, run away from Smithtown Lincoln My family has purchased 12+ vehicles from the Ford side of this dealership and they were all purchased from Chris Kelly - Chris is always a delight to My family has purchased 12+ vehicles from the Ford side of this dealership and they were all purchased from Chris Kelly - Chris is always a delight to work with and he always wants to make us happy. Obviously we were always happy and came back year after year. This time I was interested in a Lincoln MKX, and needed to go across the street. I worked with a newer salesman, Paul Su. Very nice guy. I had been searching for a specific exterior/interior color in addition to wanting the 2.7 which was harder to find. Paul found a vehicle that was coming in from NJ on June 5th. It was May 20th when I went in and left the deposit. I told Paul I really needed a car before month end but since he found exactly what I wanted, I'd be willing to wait until the 5th. I kept in touch with him throughout the two weeks and was told that the car would still arrive on time. Well, the 5th came and went, and then the story started to change - first it was coming from NJ, then they were waiting for it from the factory, then they were trading one of their vehicles with one of Jersey's. The last email I received it was being built. Really?? So that was the last straw, I said if they couldn't give me a definite date by the 12th, I was coming in to get my deposit back. They couldn't produce a date so I went back tonight for my deposit reimbursement. The kicker is that I have to wait 2-3 days for them to issue my credit. They had no issue charging my card on site, but crediting my card will take 2-3 days. I am so disheartened by the entire experience. Smithtown Ford is so wonderful but the Lincoln dealership was so unimpressive and disappointing. More

TERRIBLE dealership avoid like the plague Had my 2014 F 150 rear axle replaced by there service department on 10/17/2016, had to take it back to them on 12/1/2016 because all the dash board li Had my 2014 F 150 rear axle replaced by there service department on 10/17/2016, had to take it back to them on 12/1/2016 because all the dash board lights were lit up and the rear axle was making a really bad noise. I asked them to just look and see if it was safe to drive and they said they were to busy and i need to leave it. I didnt ask for a repair, I asked for them to look at it to see if it was safe to drive. I had to take it to Huntington Ford where they looked at it and said it was very dangerous to drive and Ford of smithtown may have installed the wrong axle! I had to rent a ford focus on my own credit card because all of there loner vehicles were out. Today is 12/13/2016 and Huntington Ford has informed me that the parts are on back order and they dont know when they can get the parts! So know I am stuck in a roller skate size car for god knows how long. I spoke to Anthony, 1 of the managers at Ford of Smihtown, I asked him to purchase my truck back due to the extensive damage caused by there repair shop, and he offered me a 2016 F 150 for $641.84 per month for 84 months! 84 months! yes, 84 months! He offered this to me while laughing and saying "we will never eat this" What a stellar human being this "manager" Anthony is! Great company rep. So here I am, in a roller skate of a rental car that had to be a ford product if I wanted to try to be reimbursed by Ford for god knows how long, with a truck that I have to keep paying for that may be fixed in a month or 2, and will probably never drive correct again due to there 'certified technician"! I bought 7 cars from them and my father bought 4 cars. 11 cars later and they dont care about me, my family safety or my problem that was caused by them. STAY away people. VERY bad people here. More

Retaliation for a honest survey Be very aware of this service center!!!! After servicing your vehicle they will tell you to expect a survey email. They will also ask you to rate them Be very aware of this service center!!!! After servicing your vehicle they will tell you to expect a survey email. They will also ask you to rate them excellent on the survey. But what if the service wasn't excellent? My service experience was horrible. The facility was infested with flies, the service man forgot to provide me with all of the services I paid for, and I was over charged for labor time. Far from an excellent experience. Upon complaining, the service receptionist Chris gave me a complimentary service voucher. Because i didnt know that this service voucher was a bribe to get me to lie on my survey, i answered my survey honestly. Upon returning to the Smithtown service center to use my "voucher", i was first handled rudely, then given an appointment, then called 30 minutes later to be told by Chris "my manager told me to call you to tell you that because of your survey answers, we will not be servicing your car anymore" (retaliation). Luckily for me they didn't service my car and purposely damage it. So a word of advice, lie on your survey or else you too may face retaliation. Let's see how the corporate office handles this situation. More