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Ford Lincoln of Smithtown

St. James, NY

3.6
379 Reviews

440 E Jericho Tpke

St. James, NY

11780

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Showing 379 reviews

February 08, 2023

The dealer rep, Cindy Perez, was very helpful and accommodating. It was clear that she cared about my service. She went out of her way to find answers by enlisting service mechanics. More

by iloittam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Mutone
January 12, 2023

the people in the service dept. were excellent.. they listen to my problem & solved it in a timely manner. More

by hugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joe ramos, Alex Mora
December 09, 2022

WARNING! MARK THESE WORDS: Unless you want to be defrauded, deceived, exploited, extorted, belittled and harassed, PLEASE DO NOT EVER BUY OR LEASE A CAR FROM More

by You Know Who
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steven Gomes, Anthony Greco, Jason Heyman, Matthew Riordan, Anthony Osie
December 02, 2022

The worst service experience. 12 days for what they say battery issue? Battery is one year old. 2 months of me calling to be told today no reimbursement for a 600 car rental fee. More

by Mikemcb22
Recommend Dealer
No
Employees Worked With
Jim, Christopher Schneider
November 25, 2022

The service department is fantastic. The people at the front desk do whatever they can to take care of the customer More

by Don Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
November 18, 2022

Horrible. The worst experience I ever had. The lack of communication and call backs are the worst i have ever seen. I gave my first bad google review as wel More

by Mikemcb22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph A. Kiesling, Steven Gomes, John Hughes, Anthony Greco, Jason Heyman, Rob Resti
November 09, 2022

Unprofessional, no explanation for added fees . Not transparent. Did not honor appointment, made me wait 30 mins. More

by Diabfk
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike C
November 04, 2022

They were very pleasant and listened to me about my concerns about my Lincoln Nautilus. More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
October 25, 2022

The Lincoln/Ford Service Center of Smithtown is outstanding! The service representatives and technicians aim to please. Chris and Jim, the two service managers that I usually have contact with, are More

by twinniesls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None used
Oct 25, 2022 -

twinniesls responded

Great Service Center! Great Customer Relations! Great Car Technicians!

October 09, 2022

Promised maintenance was not done prior to picking up the vehicle. The stuck oil dip stick was supposed to be repaired and was not, despite numerous reminders from me to do so. The rear brake pads were rep More

by bobbyfish
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Hyatt