Ford Lincoln of Smithtown

Basic Service I scheduled a service and wheel rotation. It was done very well and timely. I dropped off and was told the car would be ready around noon. By 12:30 I I scheduled a service and wheel rotation. It was done very well and timely. I dropped off and was told the car would be ready around noon. By 12:30 I got a call saying it would be ready and washed in 30 minutes. They cleaned the wheels, exterior, interior and washed the floor mats. I was very happy to get in the car and see it had a stering wheel cover, and seat cover for Covid protection. Thank you for doing what you said you would do! Great job. More

Very helpful , wants you to feel good about there service, Joe knows what has to be done. If he doesn't he will tell you and that he will find out what works. Nice guy to deal with. service, Joe knows what has to be done. If he doesn't he will tell you and that he will find out what works. Nice guy to deal with. More

I’ve been coming to this dealership for years. I pass 3 other Ford dealerships from my home. They are clean, friendly, and most of all honest. other Ford dealerships from my home. They are clean, friendly, and most of all honest. More

Hands down the best service department I have ever dealt with from the moment I called they accommodated all my needs and I recommend them to everyone Chris joe Jim all very friendly and knowledgeable thank with from the moment I called they accommodated all my needs and I recommend them to everyone Chris joe Jim all very friendly and knowledgeable thanks guys More

Just wanted to say thanks again, for you guys fixing my flat tire on my truck. After a long stressful night at Stonybrook, you guys made my day! flat tire on my truck. After a long stressful night at Stonybrook, you guys made my day! More

UNPROFESSIONAL AND AWFUL DEALER Ford Smithtown is the most unprofessional dealership where my experience was horrible! I went to lease a vehicle in 2018 where the staff tried to take Ford Smithtown is the most unprofessional dealership where my experience was horrible! I went to lease a vehicle in 2018 where the staff tried to take advantage of me. The salesman Darren started out ok. The Finance manager Matthew Riordan tried to overcharge me and talked to me like I was a clueless and helpless woman. Once he saw that I actually knew what I was talking about he continued to berate and bully me. In the end he had to rewrite the lease deal. No one including sales or management treated me with respect or did the right thing, When I tried to get management or the owner to answer emails and phone calls to rectify the situation they never got back to me. Terrible customer service. Now, about a year and a half later my car has a service issue. When I called to book a service appointment today I was told"The owner put a note in the system NOT to ever service my car" REALLY? Wow , so you can mistreat your customer and sell them a car and refuse to service it. Nothing like humans showing their true colors during a pandemic.. Run away from this dealer like your on fire, save yourself the aggravation and use someone else! More

First time I used the concierge service and My service experience more than met my expectations! Thank You for Bringing back a clean car too! ! experience more than met my expectations! Thank You for Bringing back a clean car too! ! More

Wonderful They took care of me and explained everything in full. I was a walk in. Jim was very nice and the gentleman who worked on my car was very informative They took care of me and explained everything in full. I was a walk in. Jim was very nice and the gentleman who worked on my car was very informative More

Fantastic experience I just came back to lease my second Ford Edge. The sales crew, starting with Darren, were wonderful. Jim in service is great! So helpful! Great place I just came back to lease my second Ford Edge. The sales crew, starting with Darren, were wonderful. Jim in service is great! So helpful! Great place to purchase a car soup to nuts! More

Ford of Smithtown Service department is top notch! My car was in and out quickly and the service department employees were friendly and knowledgeable. I would definitely recommend them! was in and out quickly and the service department employees were friendly and knowledgeable. I would definitely recommend them! More