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Ford Lincoln of Smithtown
St. James, NY
379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 379 reviews
February 22, 2021
Great customer service professional Happy with my Great customer service professional Happy with my vehicle Love my Jeep exactly what I was looking for Thanks to Kyle Manuelian for all your help Great customer service professional Happy with my vehicle Love my Jeep exactly what I was looking for Thanks to Kyle Manuelian for all your help More
by Lagag12
Employees Worked With
Kyle manuelian, Anthony Osie
February 15, 2021
They were Very friendly and professional. Everyone was great and I cant Wait to do business with them once I look For a mew car! great and I cant Wait to do business with them once I look For a mew car! More
by ynksr14eva
Employees Worked With
Joseph A. Kiesling, Anthony Osie, David Hyatt
February 08, 2021
This dealership is a disgrace! They take advantage of customers! I made a reservation for the Bronco. Rocco the salesman called me and told me my ordering window was now open. So I made an appointment an customers! I made a reservation for the Bronco. Rocco the salesman called me and told me my ordering window was now open. So I made an appointment and my wife and myself went there to order our Bronco. Once we arrived we were told that if we still wanted the Bronco we would have to pay a premium of $5000 over sticker price! This is absolutely ridiculous! Why the xxxx did I have a reservation that is now not being honored? Basically since we refused to pay the “premium “ we lost our reservation slot which we PAID for! Now it could be a whole year before we can order even though we paid for our reservation slot! Ford of Smithtown is manipulating the system and taking advantage of customers! $5000 is a lot of money and I’m sure some fools out there will have no problem paying it, but doesn’t this dealership think that maybe some people can’t afford another $5000 with the way the economy is now?! This should be illegal. And if it’s not it’s definitely immoral. They told me it’s because they were expecting to get 120 Broncos but they’re only getting 64 that’s why they’re charging the “premium “. Do the math. $5000 x 64 =$320,000. That’s a lot of money they’re looking to make off of hard working people! Clearly they are only doing this because they are greedy! I honestly hope that no one will agree to pay this, but like I said earlier I’m sure there are fools out there that don’t mind being taken advantage of. What ever happened to dignity and respect? Obviously Ford of Smithtown has NONE! More
by ichris05
Employees Worked With
Rocco
February 07, 2021
I had the pleasure of meeting Larry S.. He was great, he listened to what I wanted and helped me get the car of my dreams!! Thank you to the finance people at Smithtown Ford I got a great deal!! I would listened to what I wanted and helped me get the car of my dreams!! Thank you to the finance people at Smithtown Ford I got a great deal!! I would recommend Larry to everyone. More
by Kdavidson0220
Employees Worked With
Larry Simner, Matthew Riordan
February 05, 2021
Ford and Lincoln of Smithtown's Service Department is SUPER!!!!! They got me in and serviced my Mustang quickly. Everything was done right and on time. The service manager pointed out to me that I had Fo SUPER!!!!! They got me in and serviced my Mustang quickly. Everything was done right and on time. The service manager pointed out to me that I had Ford Pass points available to cover all the charges (I had no idea of that, they always look out for the customer's interests). Great Place (in my view only place) to get your vehicle serviced!!!!!!! More
by cammerno1
Employees Worked With
Joe, Service Manager
February 02, 2021
We helped my mother-in-law turn in a lease. Joe and Dave were so helpful. A lot of issues came up! Joe and Dave were professional, understanding and went the extra mile for her. My husband and I are very p were so helpful. A lot of issues came up! Joe and Dave were professional, understanding and went the extra mile for her. My husband and I are very pleased. We highly recommend Lincoln of Smithtown. Anthony in Finance Dept needs extensive training and should be reported for his actions! To treat an 83 year old woman like that is horrible. Joe and Dave to the rescue, they told Anthony to calm down and we finished transaction. Thank you so much Joe and Dave. More
by Yvonne
Employees Worked With
Joseph A. Kiesling, Anthony Osie, David Hyatt
January 26, 2021
Buying from Lincoln of Smithtown was a wonderful experience. The sales staff listened to what I was looking for and made a few suggestions as to what would be the best vehicle to suit my needs and w experience. The sales staff listened to what I was looking for and made a few suggestions as to what would be the best vehicle to suit my needs and wants. Very satisfied with the process from shopping for a vehicle to purchasing the vehicle of my choice. More
by tammy
Employees Worked With
Anthony Ferruzzi, John Hughes, Anthony Osie
January 20, 2021
I've been leasing cars from them for over 30 years and the service department gets better and better every time I'm there. Recently had my car towed in and fixed the same day ! the service department gets better and better every time I'm there. Recently had my car towed in and fixed the same day ! More
by peter.j.barone
Employees Worked With
Pete Walters
January 19, 2021
Bought a used F150 w/ 20k mi on it. Being from out of town I obviously asked how the inspection was, was told basically like new. Great, I'll take it. Paid full asking price, not 1 penny less. Flew in my town I obviously asked how the inspection was, was told basically like new. Great, I'll take it. Paid full asking price, not 1 penny less. Flew in my father in law to pick it up. Dave Hyatt (the salesman) was great. Father in law leaves in a snow storm, makes it about 150 miles and boom. Blow out. Nothing like changing a flat in the snow. I get it, it happens right? Wrong, upon inspection once off the snowy interstate the tire failed because there was a plug literally in the middle of the sidewall on the inside. That's is illegal to plug sidewalls of any tire per D.O.T. but maybe they just missed the big hunk of plug hanging out the sidewall. I'll give them the benefit of the doubt. That was until the following week when the rear brakes went metal to metal costing me to pay a shop whatever they wanted basically to get me back on the road. While the shop was doing my worn out brakes, they come get me and show me another plug in the sidewall of another tire. Unbelievable. So now my new truck has two new tires along with rear pads and rotors. Only put 2200 mi almost all interstate btw. Have called to speak to the sales manager at least 6 times, left messages on his answer machine and with several people at the dealership. Will not even acknowledge that I've called or had a numerous problems in such a short period of time. ***Updated review *** Have received a phone call from the sales manager who I felt genuinely did feel badly that I had slipped through the cracks. He also put forth the effort to make my bad experience right again. I was not looking for anything other than to voice my grievance, but he also has offered to pay for some of the repairs which I truly do appreciate. Thank you for taking the time. More
by rmeyer247
Employees Worked With
Joseph A. Kiesling, David Hyatt
January 17, 2021
The service counter men were knowledgeable , courteous and attentive. They communicated clearly with regard to completion time and followed up with phone calls as promised. and attentive. They communicated clearly with regard to completion time and followed up with phone calls as promised. More
by cpsd5146
Employees Worked With
Your survey doesn’t include the names of the service counter personnel, both men at the counter were excellent.
