Ford Lincoln of Smithtown

STAY AWAY. Bought a car 14 months ago. This is the second major issue I had with my Bronco Sport. Today I spent 5 hours waiting for them to figure out what was Bought a car 14 months ago. This is the second major issue I had with my Bronco Sport. Today I spent 5 hours waiting for them to figure out what was wrong with my truck. They still do not know and they refused to provide me with a rental car. The service manager (Chris) was nasty and rude. They sent me away with no car and no way to get to work over the next few days. I bought my car at this dealership and had a good experience with the sales team but the service department is a different story. In my opinion this was by far the worst customer service experience I have ever had. So disappointed in the way I was treated today. Please avoid this dealership. More

This dealership is a joke. They have NO idea what they have in stock. They Markup literally every used car twice it's worth. Don't mention the NEW car markups. They sit there a They have NO idea what they have in stock. They Markup literally every used car twice it's worth. Don't mention the NEW car markups. They sit there and try to tell you supply is low so you have to pay $5k more LOL. Literally like dealing with the mob, The sales manager is this young wannabe who thinks he can tell YOU what your paying. Oh and they think that you paying sticker is saving you money LMAO. Want to waste your time then go here. If you are serious about a car like I was then look at some other dealer, preferably out of the NY metro area because they are all arrogant clowns. They literally blew a cash immediate sale to fatten there wallet with inflated prices. More

Sorry this review took so long to write,,,but we have been out driving and enjoying our new Corsair that Pete Walters helped us to purchase. I was apprehensive to go through the hassle of buying a new ca been out driving and enjoying our new Corsair that Pete Walters helped us to purchase. I was apprehensive to go through the hassle of buying a new car, after holding on to our 2011MKZ. Pete was a great help, informative and patient as he helped us make the decision on this huge purchase. Thanks Pete. More

Informative knowledge friendly clean easy to work with excellent customer service salesman was friendly and followed up was able to contact my insurance agent to register the car excellent customer service salesman was friendly and followed up was able to contact my insurance agent to register the car More

Marc Birthwrigh was phenomenal in providing me the ultimate professional advice on the various features of the Lincoln Nautilus. ultimate professional advice on the various features of the Lincoln Nautilus. More

After dropping the car off for service, I received absolutely no communication from the Smithtown Ford service staff. I had to call a number if times until I finally received a call back with a vague absolutely no communication from the Smithtown Ford service staff. I had to call a number if times until I finally received a call back with a vague explanation. Finally, over a week later, I picked up my car and had the technician show me the work. I noticed the oil dipstick was broken. The technician immediately stated that "That's how it was when it came in." I know for a fact that it was not. They replaced the forward catalytic converter right below the dip stick (coincidence?). I returned on Monday to pick it up a replacement dipstick NOT OEM Lincoln. Very unhappy!!! More

Wow great experience and professional results ! ! Thank you Ford of Smithtown!! The sale department too is excellent. ! Thank you Ford of Smithtown!! The sale department too is excellent. More

Horrible experience with the receptionist who is responsible for scheduling service appointments. Incredibly incompetent and reflects exceptionally poorly on Smithtown Ford as a whole. Such a shame. responsible for scheduling service appointments. Incredibly incompetent and reflects exceptionally poorly on Smithtown Ford as a whole. Such a shame. More