Ford Ford of Delavan

A place to be. I was treated with respect and dignity. They're rapid and reliable in their services. When you think of your dream car, think of Kunes Country Ford Li I was treated with respect and dignity. They're rapid and reliable in their services. When you think of your dream car, think of Kunes Country Ford Lincoln Delavan. More

Lied to, belittled, and decieved. I have yet to deal with Mr. Fohr as has neglected to return any of my attempts to contact him, his dealership has neglected to contact me as well. I I have yet to deal with Mr. Fohr as has neglected to return any of my attempts to contact him, his dealership has neglected to contact me as well. I went to this dealership Sat March 24th 2018, in hopes of recieving decent service. I was decieved about the truck, stating on dealer key tag, as being a 2014 Ford Stx, when in fact it was 2013. This truck through the entirity was pitched as 2014, I had to read fine print to learn of trucks actial age. I asked a salesman, whom I now found out through a very disrespectful Manager calling me a lier and stating "I have buyers remorse" that this sales agent was contracted, to produce a carfax on 4 seperate occassions and four different times he distracted and deflected the request. Had I seen the carfax I would not have thought about purchasing a truck presented under false pretenses as well as truck with no maintenance history. I came to dealership with an appointment with two seperate individuals, MR.FOHR who is stated on the Truecar truck printout (under a differnt truck valued at 15,000 dollars ) as being the sole POC, as well as Deanna Thompson, who i inquired about 5bother trucks valued no more then 15,000 dollars. I was then pawned off on a sub contracted employee who took my information FOR MY PRE APPROVED LOAN, and then took it upon himself to run my credit despite many occassions of me telling him not to do so. This under the law is Illegal and considered identity theft and fraud. I am 100%disabled veteran, this sub contracted agent then proceeded to play distraction and disception tecqniques to play on my disabilities. He would attempt to talk about his service in conjinction with mine to build trust. At the time I figured what better sition to deal with a guy who went down pretty much same thing I had through service to our country. However he proved himself highly untrustworthy by running my social securiety number without my knowledge or consent. Not single vehicle I had planned to see was presenter through test drives. After two seperate attempts of trying to sell lemon quality vehicles, one with an engine service light, one with oil pressure gauge going from 1/4 to 3/4 pressure the entirety of the test drive. And finally Ibasked him again about the trucks I had initially came to dealership for, he then went into speil how he can get me better truck for just as cheap. I told him specifically to bring me your best 15000 dollar truck. He came back with a vehicle which he claimed to be 2014 F150 STX the dearler tag on the key confirmed this, so aside from being distracted and manipulated during my 4 carfax reports requests, I didnt question trucks age again. I did however state I will not make a decision until Monday, at that time I was approached by JJ the manager and another manager who attempted to lower the "2014 Ford STX stated clearly by both managers" down from 28,000 dollars to 24,000 dollars. Before the price reduction I had made it clear I was going to come back monday and that no deal would be done today, I was called stupid by Dianna Thompson for this choice. This along with the manager "Lowering a 28,000 dollar "2014" truck to 24,000 and my ptsd and migraines now on overdrive through constan bombardment caused me to reconsider, this was a deal made under duress which is key fact for my request to come back Monday. I didnt find out trucks true age until i pulled my own carfax report at home, i did notice 2013 on the vehicle registration but just like them ommiting USAA FROM THAT SAME PAERWORK AS BEING MY THE LOAN CARRIER i considerd it a mistake as well. Had I seen the carfax as requested I would have known from the start. Had i seen the carfax with no service history, I would have walked out. Had I seen the Carfax valuing this truck at 21,000 dollars I would have walked out knowing these guys are con artists. If you have any kind of disability this dealership will exploit it to their fullest advantage, the same goes for those who served this Country in any way shape or form. Upon research the Kunes family of dealership carries a D rating from the BETTER BUSINESS BUREAU. Which leads into my next issue, of trying to contact them on the purchase, I contacted mrs. THOMPSON, JESSE THE FINANCE GUY, MR. KUNES, TOM FHOR, BRANDON THE SERVICE MANAGER AND DALE ANOTHER SERVICE MANAGER. ALL INQUIRES WENT WITHOUT EVEN A CALL TO ME TO SEE HOW THIS TRAVESTY COULD BE RIGHTED. I WAS ASSURED MONDAY BY BRANDON SOMEONE WOULD CINTACT ME. NO ONE DID. THIS DEAKERSHIP IS NOW IN PROCESS OF BEING BLACKBALLED BY USAA, REMOVED FROM THEIR SITE AS A TRUSTED CAR DEALER AND INVESTIGATED BY FORD MOTOR COMPANY. DONT MAKE THE SAME MISTAKE I DID IF NOTHING COMES FROM MY CLAIM I WILL BE HAPPY KNOWING NO MILITARY SERVICEMAN OR INDIVIDUAL WITH A DISABILITY GETS TAKEN ADVANTAGE OF, LIED TOO AND DISRESPECTED AS I HAVE. UPON ME TAKING INITIATIVE AND CONTACTING THEM AGAIN WED. 28, 2018 I WAS CALLED A LIER BY JJ ALSO HIM STATING HE HAS NO REGRETS ALSO HIM SYATING I WASNT FORCED, WELL GUESS WHAT I WASNT FORCED BUT THEY WOULDNT LET ME LEAVEVWITHOUT SOME KIND OF DEAL BEING DONE THAT DAY. I WAS ALSO GIVEN A 24000 DOLLAR PRICE OUT THE DOOR. AFTER THE MANAGER I HAD DISCUSSED PRICE WITH HAD LEFT. JJ THEN DECEPTIVLY CAME BACK WITH SOME PHANTOM NUMBER OF 1000 DOLLARS DOWN. A NUMBER REACHED by the tactics of the sub contracted agent continually bombarding me to finance through the dealer. Upon him consistantly asking me "what is most i would put down" and me consistantly saying "not a dime i have USAA BACKED PRE APPROVAL" I STATED IF I COULD PUT ANYTHING DOWN IT WOULD BE NO MORE THEN A THOUSAND BUT THAT POINT IS IRRELEVANT AS WITH A USAA LOAN I NEED NOT PUT A THING DOWN NOR WILL I. ITS NOW ON MR. FOHR TO MAKE SOME SINCE OF JUSTICE OUT OF THIS. I WAS LAUGHED AT WHEN MERELY REQUESTING TO RETURN THIS "2014" TRUCK TO THEM AND GETTING MY PROMISARY NOTE FROM MY BANK BACK FROM THE DEALER. AFTER ALL WHAT IS ONE RETURENED truck WITH MORE GAS, I FILLED TANK ON WAY HOME FROM DEALER, AND PARKED IN A HEATED GARAGE" in exchange for their name and client lotalty. I tell ya what, it all goes back to their D grade with the Better Business Bureu. I will not stop until justice is done. I will go to connections with national news. A dealetship who walks all over a dusabled vet is not seen favorably in the public eye. SGT. RET. JASON BURNETT, More

He put up with me Going to a car dealership is usually like going out on a summer night and being attacked by mosquitos but my experience at Kunes was nothing like that Going to a car dealership is usually like going out on a summer night and being attacked by mosquitos but my experience at Kunes was nothing like that. I only talked to one salesman, Kyle. He was great, not only was he professional, helped me out but he also was great dealing with me and my sarcasticness. I went there to look at a Cadillac SRX but didn't like and eventually looked at a Dodge Charger. It was very surprising to me who loves Cadillacs to come home with a Charger. Kyle and Kunes were great. It was good experience and very professional. More

Kunes Country Ford Lincoln Nobody Does it Better!! Jesus and Art were outstanding, they took the time to explain, and helped me through my car buying experience. I walked out with the car that I love. Jesus and Art were outstanding, they took the time to explain, and helped me through my car buying experience. I walked out with the car that I love. Thank you Jesus and Art, I highly recommend Kunes Country Ford Lincoln. More

dream truck Was very nice experience dealing with dan ransom our salesman he was able to find my wife dream truck at a price I was happy with I will definitely do Was very nice experience dealing with dan ransom our salesman he was able to find my wife dream truck at a price I was happy with I will definitely do Business with Dan again. Scott Behn. More