Ford Country - Service Center

Worst customer service ever! Stopped using their Service Dept. 7-8 years ago due to horrible experiences with their customer service dept/staff/and upper management, bought 4 ca Stopped using their Service Dept. 7-8 years ago due to horrible experiences with their customer service dept/staff/and upper management, bought 4 cars/trucks from them! Could not get in fast enough for to FF Dealer in LV as we were leaving for a trip, so took our Ford 250 Super Duty in to Ford Country at their scheduled appt time of 8:15 10/5. Told them to get back to us ASAP with the issue and resolution as we needed the truck back the next day in the afternoon, we were leaving town. NO ONE called us until late in the day stating could not figure what issue was and needed a supervisor to look at it. Called and asked for the supervisor, George who stated it was just tire issue, told to replace all of them as we had planned to anyway. George stated tires ordered and would be in by 9am next day, Thurs. No one again called with update Thurs., called George who stated tires do not come in, no one bothered to call or go pick up the tires, just DROPPED THE BALL. Tires now due in Friday AM. Called spoke with Kirsten, Customer Relations Manager; just went thru a whole bunch of excuses, how sorry it happened and so on, just stating what she is train to and then does nothing at all.. She even stated that they do not make any $$ on selling/installing tires!! By the time the tires were received, installed and process completed is was close to 3:30 PM Friday. Ford Country has the worst track record possible in customer service from the entry staff level to upper management. When upper management DOES NOT CARE about their customer service once they sold the cars or service the cars that trickles down to the all of their employees and boy does it show! Left msg with Exc. Sec. for for the General Mgr, Brad C. which true to past experience NOT EVEN THE GENERAL MANAGER RETURNED OUR CALL. Never again will we step foot into Ford Country, will continue to buy Ford and get service from FF Dealer Ship in Las Vegas, best group of people ever is found right there!! More

Best customer service ever at a dealership service center. Fernando Luna went above and beyond during the entire transaction. Thanks! center. Fernando Luna went above and beyond during the entire transaction. Thanks! More

Nice Workers, kind of busy, surprise amount after car fix done… there are a lot of different drink and snack for customers if they need to…Danny is my car’s service done… there are a lot of different drink and snack for customers if they need to…Danny is my car’s service More

I am over joyed with Ford Country, from the moment I arrived as a customer to buy a vehicle all the way through this recent service the entire staff has been exceptional. The process to schedule my app arrived as a customer to buy a vehicle all the way through this recent service the entire staff has been exceptional. The process to schedule my appointment, communication and workmanship have really given me great satisfaction. Thank you to all Ford Country staff! More

making sure as a consumer that my services needs are met. Keep up with the great service. Keep up with the great service. More

Enrique at service dept took my car in, provided clear and complete information about the work to be done and flawless follow up. and complete information about the work to be done and flawless follow up. More

Friendly and excellent service. Great communication from scheduling to picking up my vehicle. Explained everything completely. Great communication from scheduling to picking up my vehicle. Explained everything completely. More

I have bought my cars there and had them serviced there throughout the years and I’ve always been a very happy with the service andSales People at this establishment. throughout the years and I’ve always been a very happy with the service andSales People at this establishment. More

Rachel Palacio is my parts Angel! ! She was very helpful in a time I needed a very sought after part that nobody else wanted to bother with. Wish there were more people like herself wi ! She was very helpful in a time I needed a very sought after part that nobody else wanted to bother with. Wish there were more people like herself with awesome customer service skills. You rock ford countryis blessed to have some like you workingfor them!!! More

Amazingly friendly but “Quick Lane” for just an oil change is too long (1 hour, 40 minutes). change is too long (1 hour, 40 minutes). More