Ford Country - Service Center

I felt that the service department in general was not interested in servicing my vehicle until it came to the dollar amount they quoted. I could not have the work at the time and went to pick up my truck interested in servicing my vehicle until it came to the dollar amount they quoted. I could not have the work at the time and went to pick up my truck. When I arrived, I spoke to Ryan about picking it up and found out that the inspection hadn't been completed. I requested an inspection for two issues that I had with the truck. They only completed one and was not told that over the phone when a quote was given to me. I was quoted for other work and found out that one of the issues I requested hadn't been looked at yet. I had been dropped off at the dealership to pick up my truck and needed to go and pick my kids up from school. Ryan made me feel like I wasn't important and would have to wait at least a 1/2 hour just to get my truck back. I went and sat in the waiting room until the cashier called my name to pay the just under $100 diagnostic fee to get my truck. So at this point I paid $100, got a quote for things I did not ask for and half of what I did request. I would recommend the dealership to run the diagnostic for the vehicle to get to the bottom of the issue, but warn people they need to insist that the inspection is complete before picking the vehicle up. Ok, that aside, here is my input on the the other part experience. The entry into the service area is confusing. It should be clearly marked and separate from the normal maintenance area (oil changes, etc.) The sliding glass doors where the service agents are not inviting to the customer. There was no one in front of me seeking service, and I had to wait for one of them to open their sliding glass door to come and see me. They should greet you even if they are finishing up a work order or other task. This area is not customer friendly. The cashier experience was fine, they were taking my money. Next, I gave my paperwork to a valet to retrieve my truck. This person was outstanding. He was professional, friendly and provided excellent customer service. He was the highlight of a poor experience. More

i travelled from phoenix to las vegas to have some warrenty work done because ford country took care of me when i bought the truck and they just done a wonderful job on my warrenty work it was all don warrenty work done because ford country took care of me when i bought the truck and they just done a wonderful job on my warrenty work it was all done when they said and i even managed to spend another 1200.oo when i was there, i guess thats what can happen when you are treated right.thank you to the staff at ford country. More

Bill Mahoney has been very helpful any time I have come in for a service related issue. He listens to what I have to say without prejudging what my issue is. I appreciate his courteous attitude, attentiv in for a service related issue. He listens to what I have to say without prejudging what my issue is. I appreciate his courteous attitude, attentiveness, and willingness to help any way he can. More

I want acknowledge Teresa Ceba for her courteous and efficient service. She is clearly the best customer service rep I have ever dealt with in this city. If not for her, I would not bring my car to Ford efficient service. She is clearly the best customer service rep I have ever dealt with in this city. If not for her, I would not bring my car to Ford Country for service. Please let her know of my total appreciation for her contibution to my happiness with Ford Country. Thank You Teresa, Wayne Davis More

The service tech was freindly, didn't try to sell me something I didn't need, the job was done right. I could've gotten the work done cheaper at a fly by night garage, but Ford knows my vehicle better t something I didn't need, the job was done right. I could've gotten the work done cheaper at a fly by night garage, but Ford knows my vehicle better than anyone else and I always go to the dealership for work. I have bought three trucks from Ford. Unfortunately, on each occasion the finance manager has always called me up about a week later and said he needs more money for the deal to go through. I always threaten to bring the vehice back and return it, and the finange mgr. always changes his mind and lets the deal go through as we agreed in the past. It is very stressful and annoying. I wish they would quit doing this.Other than that, this is a great dealership. More

I have no complaints about Ford Country! From the QuickLane to the Service Advisors...Ford Country is simply the best. I can always expect a call from Cathy regarding my vehicle. I have NEVER had to QuickLane to the Service Advisors...Ford Country is simply the best. I can always expect a call from Cathy regarding my vehicle. I have NEVER had to "call-back" to check on my car. You can trust that you will receive excellent service at Ford Country. More