Ford Country - Service Center

This is the second new car that I have bought from Ford Country and Sherri Anderson. Both experiences were fantastic, way beyond what I had expected. Ford Country is a fantastic dealership, and saleswoman Country and Sherri Anderson. Both experiences were fantastic, way beyond what I had expected. Ford Country is a fantastic dealership, and saleswoman Sherri Anderson is amazingly knowledgeable, friendly and helpful. I guess that's why she wins the salesperson of the month award almost every month, and the salesperson of the year award 3 years in a row. More

Louis was great, we were greeted when arrived. He was very courteous to our needs. He explained everything that needed to be done and kept us updated with the work. Im not a fan of this dealership's sale very courteous to our needs. He explained everything that needed to be done and kept us updated with the work. Im not a fan of this dealership's sales department but I'd go back for a service any day as long as you have people like Louis working there. Big thumbs up to this guy More

Always received excellent treatment at Country Ford Service Department when I take my father's Ford in for service. Next time when it is my turn to buy a new car it will be at Country Ford. Service Department when I take my father's Ford in for service. Next time when it is my turn to buy a new car it will be at Country Ford. More

My 2006 Superduty truck broke down on I-15 just south of Las Vegas and after already dealing with poor customer service at Gaudin Ford, I called Ford Country. They were able to get my truck in right a way f Las Vegas and after already dealing with poor customer service at Gaudin Ford, I called Ford Country. They were able to get my truck in right a way for a diagnostic test. Within 3 hours Ford Country had my vehicle repaired and back on the road........... Thank You Cathy !! More

I was treated in a professional manner by everyone I dealth with at Ford Country. Service advisor quickly took my information/concerns and Ford Country provided fast courtesy transportation to my desti dealth with at Ford Country. Service advisor quickly took my information/concerns and Ford Country provided fast courtesy transportation to my destination. Ford Country and Ryan Elias will be handling all my service issues in the future. More

i brought my Fusion in for the AIRBAG light being on. my regular warranty (3/36) is over but i have an ESP which would cover the problem and i would pay a $100 deductible. the service writer called me 2 ti regular warranty (3/36) is over but i have an ESP which would cover the problem and i would pay a $100 deductible. the service writer called me 2 times to advise me of when the unit might be ready. in the meantime, i went through the Warranty Book that came with my Fusion and found the the SRS has a warranty for 5yrs/60K miles and the airbag issue should be covered under that warranty. i had to bring that to the service writer Teresa's attention. it wasn't until i told her about that that she even acknowledged that the airbag issue could be part of the SRS warranty. i am a layman and feel that i would have had to pay the $100 deductible if i wouldn't have done my homework and mentioned it to her. the other issue is i brought my Fusion in at 9am on a wednesday morning and it was not ready for pickup til friday night at 5pm. the reason i was told when Teresa called me on Thursday morning was that the new "part" arrived, but it was defective. Although that is "possible", i highly doubt that to be true. Ford is a world class global company that does not deal in inferior parts. I believe this was an excuse, not the real reason. Also, when i called on friday at 4:45pm to see if my Fusion was ready, my service writer had already gone home and I had not yet received a call on if my unit was ready. That's when I talked to Edy (a guy). He told me that my car was NOT ready as the PART was not in yet. --- Then 5 minutes later, I received a call from Kathy (another service writer) who said my car was ready. -- I was frustrated by then. I then came and picked up my vehicle. More

We have been using Ford Country on Gibson Road in Henderson since we came to the Las Vegas Valley in 1997. We have purchased two vehicles from this dealership as well as used their service many time Henderson since we came to the Las Vegas Valley in 1997. We have purchased two vehicles from this dealership as well as used their service many times over the years. This dealership has been the finest dealership I have ever dealt with They are great in all areas (sales, service, maintenance, etc.) and have some of the most consistently customer service staff I have ever dealt with. I would recommend Ford Country to anyone. More

Excellent service. Great dealership. I've bought several cars from Ford Country. Sam Pizzo has always been my sales rep. He has integrity and is very honest. Mark Dilts has always taken care of my servic cars from Ford Country. Sam Pizzo has always been my sales rep. He has integrity and is very honest. Mark Dilts has always taken care of my service needs. I would hearti;ly reccomend Ford Country to anyone. More

I felt that the service department in general was not interested in servicing my vehicle until it came to the dollar amount they quoted. I could not have the work at the time and went to pick up my truck interested in servicing my vehicle until it came to the dollar amount they quoted. I could not have the work at the time and went to pick up my truck. When I arrived, I spoke to Ryan about picking it up and found out that the inspection hadn't been completed. I requested an inspection for two issues that I had with the truck. They only completed one and was not told that over the phone when a quote was given to me. I was quoted for other work and found out that one of the issues I requested hadn't been looked at yet. I had been dropped off at the dealership to pick up my truck and needed to go and pick my kids up from school. Ryan made me feel like I wasn't important and would have to wait at least a 1/2 hour just to get my truck back. I went and sat in the waiting room until the cashier called my name to pay the just under $100 diagnostic fee to get my truck. So at this point I paid $100, got a quote for things I did not ask for and half of what I did request. I would recommend the dealership to run the diagnostic for the vehicle to get to the bottom of the issue, but warn people they need to insist that the inspection is complete before picking the vehicle up. Ok, that aside, here is my input on the the other part experience. The entry into the service area is confusing. It should be clearly marked and separate from the normal maintenance area (oil changes, etc.) The sliding glass doors where the service agents are not inviting to the customer. There was no one in front of me seeking service, and I had to wait for one of them to open their sliding glass door to come and see me. They should greet you even if they are finishing up a work order or other task. This area is not customer friendly. The cashier experience was fine, they were taking my money. Next, I gave my paperwork to a valet to retrieve my truck. This person was outstanding. He was professional, friendly and provided excellent customer service. He was the highlight of a poor experience. More