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306 Reviews of Ford Country - Service Center
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June 24, 2017
Over Promise and Under Deliver and don't fix "Diesel mechanics Know nothing" my 12 year old son knows more about these engines. We took our 2004 Excursion 6.0 litre in there because it was blowin "Diesel mechanics Know nothing" my 12 year old son knows more about these engines. We took our 2004 Excursion 6.0 litre in there because it was blowing coolant out the degas bottle. They took it all apart and told me the EGR cooler had a leak (I don't know how because the EGR cooler was bypassed) and quoted $3600 to fix the problem, suddenly the quote went to well over $6500 because they said the head gaskets were gone ( I just had this all redone in Canada-Brand New Heads, Bosch Injectors, EGR delete, ARP head studs, high pressure and low pressure oil pumps, oil cooler, fuel spring, 4" exhaust turbo back). It took Ford Country over 2 weeks and gave it back and said all good (except the grill and headlight mount that they broke). After 3 days the truck is running like crap so we take the truck back and they tell me it needs a new fuel pump ($1200) so after discussing we get that done too and then have to wait an additional 5 days because they cracked a fuel line up by the fuel regulator. My wife was leaving on friday to drive back to Canada and the truck is barfing black smoke, she returns with the truck to be told the air filter is dirty and needs to be cleaned and she is good to go back to Canada. She gets home to coolant leaking on the driveway, oil in the coolant and not a drop of oil on the dipstick. I can actually see where the coolant is leaking from under the passenger side head. Looks like it will cost me $16-$18k for another engine, head cracked on one side and looks like the block has been pulled out of square from over tightening head studs. This shop is a JOKE and FORD really needs to get in there and teach these guys what to do with ford diesels. I have found that most Ford dealerships have a hard time with 6.0 litres. I will not be taking any more 6.0 litres to Ford for repair (oil changes and simple maintenance is all they will go back for). More
by IAMDDS
Employees Worked With
John Pavell
December 08, 2016
Great service It was just a good service experience. Advisor that dealt with me was friendly and professional, gave good estimation on servicing time. They contacte It was just a good service experience. Advisor that dealt with me was friendly and professional, gave good estimation on servicing time. They contacted me immediately the car was ready, and the pick up was as friendly as the drop off. More
by Clevo351
Employees Worked With
Kristen neill
November 22, 2016
Great Service Could not have gone better. Our car was done sooner than expected. Justin Allen our service rep was a complete professional, as usual. Great servic Could not have gone better. Our car was done sooner than expected. Justin Allen our service rep was a complete professional, as usual. Great service. More
by Jamjar
Employees Worked With
Justin Allen
November 20, 2016
Excellence Service in the Quick lane with Kirsten Neill! We brought our Focus in for an oil change, Kirsten greeted us in the service lane. She was very friendly and made us at ease leaving our car with her We brought our Focus in for an oil change, Kirsten greeted us in the service lane. She was very friendly and made us at ease leaving our car with her. We received a call from Kirsten as soon as it was complete and even gave our car a much needed bath. I couldn't be happier with Kirsten and our Quick Lane experience. More
by Trevor Morgan
Employees Worked With
Kirsten Neill
November 20, 2016
Very good service just one knock Had a recall dropped off vehicle went home was called by service advisor saying it was ready i asked to be picked up at home (vehicle shuttle) was adv Had a recall dropped off vehicle went home was called by service advisor saying it was ready i asked to be picked up at home (vehicle shuttle) was advised they only drop off not picked up to dealer you should offer round trip since it was fords fault for recall it would cost me around 50 dollats to get there maybe uber would charge less i can see if repair took around 2 hours i can wait but 4 hours too long More
by Anthony Enzukewich
Employees Worked With
Micheal robinson
November 19, 2016
Service was great as always. I always get great service when I bring my Explorer to Ford Country for scheduled service but this was the first time I used the Quick Lane. Kirt did I always get great service when I bring my Explorer to Ford Country for scheduled service but this was the first time I used the Quick Lane. Kirt did not disappoint. She was great, I ended up getting 4 new tires and 50,000 mile service all done by the end of the day. Thanks More
by dmarvick
Employees Worked With
Kirsten "Kirt" Neill
November 19, 2016
Excellent Came in for a recall on my truck and they took excellent care of me and my vehicle. The work was done on time and I was contacted when it was ready. Came in for a recall on my truck and they took excellent care of me and my vehicle. The work was done on time and I was contacted when it was ready. More
by Mike Kimberlain
Employees Worked With
Micah
November 17, 2016
Excellent Service Excellent service. Staff is friendly, expedites service needs promptly and summarizes work comprehensively. The facility itself is comfortable. The Excellent service. Staff is friendly, expedites service needs promptly and summarizes work comprehensively. The facility itself is comfortable. The Café is a good touch and the food is good and the cost reasonable I've purchased two vehicles at Ford Country and serviced many others and will come back in the future. I wish I could remember the name of the lady who checked me in but she did an excellent job. See you next time. More
by DennisB123
Employees Worked With
Lady in Service Dept Checkin (Forgot name)
November 16, 2016
Customer Service For starters, it was great to see a familiar face in Cathy S. working in the Service Dept. She was the service rep years back when I had my truck. Exc For starters, it was great to see a familiar face in Cathy S. working in the Service Dept. She was the service rep years back when I had my truck. Excellent customer service continued when I met Kirsten, who not only valued my time by suggesting the right time to get an oil change, but ensured a few other things were taken care of at the same time. This is what creates repeat customers. Outstanding. More
by Clunder73
Employees Worked With
Kirsten Neill, Cathy Solarzano.
November 15, 2016
First oil change and inspection Went to the quick change line. The service dept was very helpful and had me in and out of the dealership in a jiffy (pardon the pun). Went to the quick change line. The service dept was very helpful and had me in and out of the dealership in a jiffy (pardon the pun). More
by EdWagner
Employees Worked With
service dept.
