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Ford Country - Service Center

Henderson, NV

3.5
307 Reviews

307 Reviews of Ford Country - Service Center

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July 05, 2017

Excellent outstanding professional service The service advisor that handled my appointment & paper work was outstanding & very professional. Explained everything in detail & made me feel ve More

by Norma V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Putinta - service advisor
Jul 05, 2017 -

Ford Country responded

Thank you for a great review towards our dealership and to one of our staff members. We work very hard to make sure every single step is customer satisfied! Just so you know our customer service does not stop here, if there is any questions or concerns you may have please contact us directly at 702-558-8188 we have a customer service specialist Monica that will be happy to help you with anything you need. Have a wonderful day!

June 24, 2017

Over Promise and Under Deliver and don't fix "Diesel mechanics Know nothing" my 12 year old son knows more about these engines. We took our 2004 Excursion 6.0 litre in there because it was blowin More

by IAMDDS
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
John Pavell
Jun 27, 2017 -

Ford Country responded

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our Service Department that has led to your distrust in our dealership. Our service techs are highly-trained and qualified: I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, I would like to learn more details about your case and to be able to make things right again. Please contact me directly at 702-558-8188 or email at mmacias@fordcountrylv.com

December 08, 2016

Great service It was just a good service experience. Advisor that dealt with me was friendly and professional, gave good estimation on servicing time. They contacte More

by Clevo351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen neill
November 22, 2016

Great Service Could not have gone better. Our car was done sooner than expected. Justin Allen our service rep was a complete professional, as usual. Great servic More

by Jamjar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Allen
November 20, 2016

Excellence Service in the Quick lane with Kirsten Neill! We brought our Focus in for an oil change, Kirsten greeted us in the service lane. She was very friendly and made us at ease leaving our car with her More

by Trevor Morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsten Neill
November 20, 2016

Very good service just one knock Had a recall dropped off vehicle went home was called by service advisor saying it was ready i asked to be picked up at home (vehicle shuttle) was adv More

by Anthony Enzukewich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal robinson
November 19, 2016

Service was great as always. I always get great service when I bring my Explorer to Ford Country for scheduled service but this was the first time I used the Quick Lane. Kirt did More

by dmarvick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsten "Kirt" Neill
November 19, 2016

Excellent Came in for a recall on my truck and they took excellent care of me and my vehicle. The work was done on time and I was contacted when it was ready. More

by Mike Kimberlain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah
November 17, 2016

Excellent Service Excellent service. Staff is friendly, expedites service needs promptly and summarizes work comprehensively. The facility itself is comfortable. The More

by DennisB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady in Service Dept Checkin (Forgot name)
November 16, 2016

Customer Service For starters, it was great to see a familiar face in Cathy S. working in the Service Dept. She was the service rep years back when I had my truck. Exc More

by Clunder73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsten Neill, Cathy Solarzano.
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