Ford Country - Service Center

I bought a 2013 Ford Escape in May of 2019. This xxx needed a transmission 60 days later, at the expense of $4000, the vehicle was pulling to the left so I took it to Big O to find that it had four diff needed a transmission 60 days later, at the expense of $4000, the vehicle was pulling to the left so I took it to Big O to find that it had four different types of tires so I had to get a new set of tires alignment at the cost of $1000. It is broke down again check engine light on with the smell of gas an smoking. All of this in less then 8 months. The salesman told me that the car went through over 50 checks and was a perfect car. He lied and if he did tell the truth they need to get new mechanics because the ones that checked this vehicle out sucks. More

I Will Never Ever Go To This Place Again The first time I went there was to get an oil change on my daughters Ford Fiesta - No problems. The second time I went there to check the airbag ligh The first time I went there was to get an oil change on my daughters Ford Fiesta - No problems. The second time I went there to check the airbag light on. They did a diagnostic check and told me the part would cost $1600.00 and when I said no that I will check around for the part they charged me $100.00 for the diagnostic check. Now your going to love this: The engine light went on in the Fiesta a mechanic shop was installing a new battery in the car and did a free diagnostic for me and determined that the transmission needed a computer program upgrade that is done by Ford. I went to the dealer ship with the technical bulletin and the code. They told me they still have to do a diagnostic because there may be something else wrong. Either way they were going to charge me $167.00 for the diagnostic but will discount that amount if any work needs to be done. I went elsewhere and got a free diagnostic and the problem resolved. Also if you need your brakes check go elsewhere they will charge you just to look at the brakes. Lots of places in Henderson that will do it for free. Unless you want to spend a fortune in getting your car fixed stay away for this place. More

Kevin was great and easy to work with. He drove across town to pick up my new truck and got the windows tinted and dropped it off before I got off work. town to pick up my new truck and got the windows tinted and dropped it off before I got off work. More

From the manager in service to Jose service writer. Never met two people that could lie so much this company without a doubt should close. They don't stand behind their work. I had car Shield took it there t met two people that could lie so much this company without a doubt should close. They don't stand behind their work. I had car Shield took it there to get to work done. Three alternators later I finally got it running is carshield sucks. I was told I had two year warranty on the alternator. But I didn't have warranty parts and labor on a water pump. I was so livid being there on Monday if you were standing in front of me when I left I probably would have ran your xxx over. Wish manager and service writer ever. When a service writer came out at the very end when my car pulled up I don't think I've ever dropped so many f-bombs in my life I wonder how they're staying in business Without A Doubt the crappiest Ford dealership I've ever had to deal with. Go back 5 months ago I gave him great reviews I hope lightning strikes because karma is a b****. You want a smog $48 go anywhere in town and get one for less than 20. That's just one example how they like to rip people off. More

I took my Ford Fusion Hybrid in for an oil change to Friendly Ford. We used to deal with Ford Country but no longer do so because they cheated us on a repair. The service dept at Friendly Ford needed to Friendly Ford. We used to deal with Ford Country but no longer do so because they cheated us on a repair. The service dept at Friendly Ford needed to flush the oil system because our last oil change with Ford Country used regular oil in a Hybrid which is not correct per Ford Service Manual. You guessed it, the last oil change was done be Ford Country. Friendly Ford did not charge us for the extra service. We are never going to incompetent Ford Country again More

Extremely Poor Customer Service in Service Department Just had the Service Manager, Mario Hernandez, tell me to “pick up my car, they will not provide service to me”. This happened after I voiced my disp Just had the Service Manager, Mario Hernandez, tell me to “pick up my car, they will not provide service to me”. This happened after I voiced my displeasure when they told me they were backed up and would probably not get to my vehicle until the next day. They were backed up from the previous day and when I told them a phone call would have been nice the service advisor told me nearly all of their service appointments took two days. This is an appointment that was scheduled in July for a Ford Safety Recall and October 24th was the earliest they could provide the service. The service recall letter stated the repair was less than one-half day and when I made the appointment no one told me otherwise. I have been a Ford owner for several years and have never experienced such a rude and calloused attitude from a service manager. More

Don't bother us if your vehicle is over 10 years old Made an appointment due to my vehicle having a couple of issues. After waiting 15 minutes to be checked in, an advisor came out asked what the problem Made an appointment due to my vehicle having a couple of issues. After waiting 15 minutes to be checked in, an advisor came out asked what the problems were, checked the mileage and year of my car and then proceeded to tell me that I was better off taking it to a third party as he did not want to touch it. Basically, he did not want to diagnose the issues and not fix them, as Ford no longer made the parts and he did not want to use third party parts as he could not offer a warranty on them. I brought my car in as I wanted the faults diagnosed. If they could not repair them, that was fine as I would at least know what needed to be fixed. Also, I have successfully purchased Ford OEM parts for my vehicle from the parts dept without any issues before, so there are still some OEM parts available and without diagnosing the problems, there is no way of knowing whether or not the OEM Ford parts are available or not. My car is not some rare unicorn, simply a well kept 2002 Ford Focus wagon, owned from new with 192000 miles. More