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Ford Country - Service Center

Henderson, NV

4.2
305 Reviews

305 Reviews of Ford Country - Service Center

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June 24, 2021

I’ve always been treated well at Ford Country. From sales to service and everything in between. I’ve been doing business here for more than 20 years. More

by Asantora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Valles
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

Thanks for fixing our 2013 Ford Escape! We're happy with the service technician, Alisha. More

by cbanjiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisha McCormick
June 20, 2021

Handled throughout professionally in a timely manner. Wish you had brushless car wash though. Cashier was very friendly and your service guy was friendly too. More

by asottile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lopez ?
June 16, 2021

Hello Brad.. Its Mr. Parker again, Im getting a call from a Pete Rayes saying that they THINK they know what the problem is with my ford truck... And Its going to be 6,000 dollars to find out.... I need to g More

by Separker7748
Recommend Dealer
No
Employees Worked With
Brad Cambridge
June 15, 2021

Excellent service from the Quick Lane. Kind, courteous service from the professionals that know my vehicle inside and out. Thank you, Victor for taking such good care of my Fusion! More

by tccrash19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Craddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincente Sortibran
April 12, 2021

Get rid of Mario as the head of the Service Department. He talks down to customers and makes poor decisions. They retaliate when they hear something that they don’t like or you say you’re going to complain More

by Mrs.Duval
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Minor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enrique Montez?
April 03, 2021

Total BS. Lying has been perfected at this business. I feel sorry for the few good employees that work here. I've bought a new 2017 and2020 vehicle here.........doesn't really matter. More

by debjerberg
Recommend Dealer
No
Employees Worked With
girl that answers phone
March 18, 2021

Service Dept...took my 2020 Super duty diesel for oil, check up didn't fix recalled item said didn't have time, no wash after I said yes to wash.service person rude More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2020

Great service! Was in and out with no fuss and the staff was very friendly. Pretty sad the cafe was shut down due to COVID but that’s understandable More

by Devulge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsten Kaylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Ford Country responded

Hi Devulge, we are so happy to hear your service went smoothly and our team provided top-notch experience. Our Mustang Sally's Diner is open Monday to Saturday from 8am - 3 pm. For reservations or to-go orders, please call 702-566-1965. We are closed on Sundays. For the holidays, we will be closed on Christmas Eve and Christmas Day. We hope to see you soon! Happy holidays to you on behalf of everyone here at Ford Country!

December 04, 2020

Brian is so easy to work with, tells you straight up, did an excellent job, explained what they did, exquisitely *and* the price was less than the estimate! Doesn't get any better than that! Won't hesitate t More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Minor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Ford Country responded

We are so happy to hear about your experience Christine. We will pass on the compliments to Brian. On behalf of our Ford Country Team, we thank you for trusting your vehicle with us. See you next time. Take care!

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