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Ford Country - Service Center

Henderson, NV

3.5
307 Reviews

307 Reviews of Ford Country - Service Center

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April 08, 2022

The service department lied about a part saying it needed to be programmed ( main fuse panel ) and had to be installed by a mechanic but it's a plug and play part .... They are pathetic people and don't dese More

by gonzobstrong78
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Minor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim ,parts manager , Kevin Clyde
Apr 08, 2022 -

gonzobstrong78 responded

Im on disability and just had to leave my apartment due to rent increase and Ford just cost me 250 dollars , I need every dollar because i will be homeless in 2 weeks . Pathetic company whos employees are selfish,greedy,not helpful people

Apr 09, 2022 -

Ford Country responded

Hello ,My Name is Tim Duncan we have not talked yet we do have two Tim's here parts Tim and me i appreciate you taking the time to leave us this feedback. I would like to have a better understanding about your experience. Please reach out to me (Tim Duncan) Guest Experienc at (702) 558-8002 at your earliest convenience and i will do my best to resolve this with you.

More
April 07, 2022

Friendly, courteous staff been using this dealership for over 10 years and always have good results from new car purchases to service. More

by Bobhadobas54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Jones
April 06, 2022

The service center was very well organized, was able to get in and out. The staff was very friendly. More

by Zyaxis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando
April 02, 2022

I asked the rep to take my truck to someone that could install the tie down brackets that I received when I bought the truck new. He said he would. I asked him about it when I picked up the truck and it w More

by Martys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luciano Abujasen
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

I was very satisfied with my experience this time around. Jose my service technician did everything he could to accommodate me. I was not happy with my last experience when I took my f-150 in for a recall an More

by Themgmgeneral
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
March 30, 2022

They explained total cost before starting and approximate time it would take. They were right. I had lunch at the diner on site which was great. More

by Joanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
March 29, 2022

Service is excellent. I highly recommend Ford Country. Staff is very friendly and they took care of all my needs. More

by Ernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Luna
March 29, 2022

Great service, all my questions answered. Did not had a appointment and I got helped right away. GREA More

by Oscar.pule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeorge
March 19, 2022

The dealer has always been my favorite on maintenance, the staff have been very professional and very knowledgeable of the FORD products. Thank you, More

by Jose_trujillo8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsten Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando on maintenance, Raul on sales.
March 17, 2022

Representatives were friendly and courteous They even alerted me of a coupon that saved me money store was clean and organized Was very impressed with the professionalism and the Customer Service will More

by TerryO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor Jose Valdivia
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