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Ford Country - Service Center

Henderson, NV

4.2
305 Reviews

305 Reviews of Ford Country - Service Center

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April 25, 2022

Set up an appointment couple weeks out to fix some recalls. Drop my vehicle off and they have it for a whole day just to find out they don’t even have the parts to fix the recalls that were scheduled. More

by pitt_ty62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Minor
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2022

Dan was helping and researched the issue before proceeding down an incorrect path and charging for unnecessary work More

by Sburdette1203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
April 23, 2022

Throughout the years I have dealt with numerous Ford dealerships in various states and this is the first time I would go back without hesitation. They did everything discussed and most of all in a timel More

by NC473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Lopez
April 22, 2022

Friendly, professional service and kept me informed throughout the whole process. Very happy with the service. More

by fellowsr
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
April 22, 2022

This is the only Dealership that I have my truck serviced. I feel the service has and is great. I don't have to worry if it's not being taken care of right. I'm very pleased. My Advisor Fernando Lu More

by hmn0645@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick Lane Advisor Fernando Luna
April 19, 2022

Everyone I spoke to was very professional. It was nice having that little restaurant there to wait for my vehicle to be done. More

by joewarren3944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernandez
April 13, 2022

Service was great. Everyone was great. Should I need any service in the future it will be here. Thanks More

by belairman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean,John,Kirsten,Brittany
April 12, 2022

Right off top of my head , it just fits me and my personality, including the city area it is in , open space in Henderson Nv , I like open spaces and mountains and laid back Easy going employees thie More

by Grady.mason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dauda "D" Kamara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brown
April 08, 2022

The service department lied about a part saying it needed to be programmed ( main fuse panel ) and had to be installed by a mechanic but it's a plug and play part .... They are pathetic people and don't dese More

by gonzobstrong78
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Minor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim ,parts manager , Kevin Clyde
Apr 08, 2022 -

gonzobstrong78 responded

Im on disability and just had to leave my apartment due to rent increase and Ford just cost me 250 dollars , I need every dollar because i will be homeless in 2 weeks . Pathetic company whos employees are selfish,greedy,not helpful people

Apr 09, 2022 -

Ford Country responded

Hello ,My Name is Tim Duncan we have not talked yet we do have two Tim's here parts Tim and me i appreciate you taking the time to leave us this feedback. I would like to have a better understanding about your experience. Please reach out to me (Tim Duncan) Guest Experienc at (702) 558-8002 at your earliest convenience and i will do my best to resolve this with you.

April 07, 2022

Friendly, courteous staff been using this dealership for over 10 years and always have good results from new car purchases to service. More

by Bobhadobas54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Jones
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