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Foothills Toyota
Burlington, WA
1,227 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 15, 2018
They did a great job Brought my vehicle in for thirty thousand mile service, had a consern, they checked it out found the problem and repaired it in less time than they to Brought my vehicle in for thirty thousand mile service, had a consern, they checked it out found the problem and repaired it in less time than they told me . Great job More
by Bradat370
Verified CustomerEmployees Worked With
Trevor Eaton
December 15, 2018
Great Experience I was impressed with everything about this dealership. It was my first 5,000 Mile service on a 2018 Tacoma. I was in and out with a wash in less than I was impressed with everything about this dealership. It was my first 5,000 Mile service on a 2018 Tacoma. I was in and out with a wash in less than 45 minutes! I highly recommend this dealership. More
by MIKEBRAZEAL1
Employees Worked With
Jessica Barron
December 15, 2018
Customer Service is lacking in the "Service" dept I brought my husband (Timmy's) Rav 4 in and; I had to hunt down somebody from the service department to find that I still had to wander the shop unti I brought my husband (Timmy's) Rav 4 in and; I had to hunt down somebody from the service department to find that I still had to wander the shop until I found the person to check me in. When I did find her I told her I was checking in for an oil change and that my "service engine" light was on. After 1hr 45 min I was approached by a rep who said I was all done. When I asked about my service light I was told that they didn't know anything about a light being on. I then talked to the service dept again who said that even if I had the service plan (in which I'm pretty sure included this service) I would still have to pay $125 to have the diagnostic plugged in. Rep was not polite about providing this information. After the work was done, I had to ask where to find my car then walk halfway around the building to find it (in the pouring rain) More
by KRISTIKIEHL
Employees Worked With
Was not provided any names
December 15, 2018
Sales went relatively smoothly Inquiry from website/text responded to quickly. All sales people alert to folks wandering in the lot. I was approached in a friendly way. Some sales Inquiry from website/text responded to quickly. All sales people alert to folks wandering in the lot. I was approached in a friendly way. Some sales persons more knowledgeable, others border on pushy (but that was expected). I was able to settle on a price by text....and that was appreciated. It ALWAYS drives me nuts that any sale is a two-parted w/ a mandatory sit down w/ finance guy who "is required" to try and upsell. The gap between writing up the sale and paying for it could be shortened or eliminated. More
by Bellingham shopper
Employees Worked With
Owen Siegrist, Victor Wells
December 15, 2018
2019 Toyota Avalon Hybrid Limited From the moment we were welcomed by the Foothills Toyota sales and management personnel, to our driving off the lot with a 2019 Toyota Avalon Hybrid L From the moment we were welcomed by the Foothills Toyota sales and management personnel, to our driving off the lot with a 2019 Toyota Avalon Hybrid Limited, we were treated professionally and respectfully. Attentive to our interests, yet, low keyed in their sales approach, we felt 'embraced' by their family persona. It was an easy decision to purchase from this dealership. And, oh, by the way, the folks responsible, for preparing the vehicle for our acceptance walk-around, did an outstanding job. Their attention to detail will be hard for us to follow their example (lol)! More
by John & Patty Tracy
Employees Worked With
Brandon K, Kurt Woiwod, Phil DuBois
December 15, 2018
Prompt courteous and efficient Service department is always helpful. Jon is always very pleasant and goes out of his way to be accommodating. The repairs are always done correctly Service department is always helpful. Jon is always very pleasant and goes out of his way to be accommodating. The repairs are always done correctly. More
by carolbageant
Employees Worked With
Jon Evans
December 14, 2018
Great service every time The folks at Foothills Toyota go the distance in taking very good care of me and my very old Toyota. I appreciate that there is a primary person I dea The folks at Foothills Toyota go the distance in taking very good care of me and my very old Toyota. I appreciate that there is a primary person I deal with when scheduling service and enjoy working with Clancy who returns calls promptly and is good at estimating how long a job might take. On my last visit I needed a gas cap door I’d accidentally torn off replaced with another one that I provided. They attached it for no charge and then even washed my car. How’s that for great? When I come round to replacing my car I will give much more weight to considering a Toyota because I hold this service department in such high regard. More
by Happy
Employees Worked With
I wish I knew their names but I don’t. , Clancy Sheahan
December 13, 2018
Scheduled service I got there almost 30 min prior to my scheduled time and they did not start my service till almost 30min after my scheduled time and when waiting with I got there almost 30 min prior to my scheduled time and they did not start my service till almost 30min after my scheduled time and when waiting with two kids this is very irritating nun the less. And last time I went for service your people told me I need stuff done that was not needed so I again scheduled the service and went in waited forever just to told it was not needed and still charged like 20.00 for your errors and told you ever told me come in was wrong. Also your service is always way more expensive then anyone else. not happy or satisfied after this second time and waiting so long. More
by map831
Employees Worked With
I did not get anyone’s name nor do I care to as I won’t be returning
December 13, 2018
Although often expensive, so far it is a pleasure to do busi I keep returning to Foothills because of the relationship I have had with Clancy Sheahan. His approach with his customers is exemplary. Lowkey yet p I keep returning to Foothills because of the relationship I have had with Clancy Sheahan. His approach with his customers is exemplary. Lowkey yet purposeful, he is not brusque and seemingly hurried to help with vehicle issues. If he is in line for a raise I vote that he receives it! More
by SEAVENTURER
Employees Worked With
Clancy Sheahan
December 13, 2018
Updated Good Old Service Comfortable, helpful and thorough. Good honest service. Willing to go the extra mile if they have the time. Comfortable waiting area with all the extr Comfortable, helpful and thorough. Good honest service. Willing to go the extra mile if they have the time. Comfortable waiting area with all the extras. More
by MERRYBEMERRY
Employees Worked With
Jon Evans
