Foothills Toyota
Burlington, WA
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Ultimate professional service! Jon Evans orchestrated a seamless experience, as always...beautiful detail service followed by complicated service. He always remembers me, always gr Jon Evans orchestrated a seamless experience, as always...beautiful detail service followed by complicated service. He always remembers me, always gracious...pleasure to work with! More
Always good service. We have always been pleased with courtesy and fairness of service.This time, however, we weren't notified that our car's service was completed by the We have always been pleased with courtesy and fairness of service.This time, however, we weren't notified that our car's service was completed by the time we got back on the courtesy van. More
A Pleasant Surprise Since moving here 5 years ago, we have always used Foothills for maintenance on our 2009 RAV. With no bad experiences with the service department, it Since moving here 5 years ago, we have always used Foothills for maintenance on our 2009 RAV. With no bad experiences with the service department, it seemed reasonable to go there when it was time to look for a new vehicle. We had decided to lease a new RAV and knew exactly what we did and did not want. While buying/leasing a car can be a major stress event and car salesmen, in general, rank right up there with real estate agents and lawyers as xxxx, this turned into a surprisingly enjoyable experience. Eric, our leasing consultant, is a genuinely nice guy. He listened, offered advice, and never pressured us when we said “Not Interested”. Between business talk, we shared personal and family stories. It felt more like talking with a friend at the neighborhood watering hole than a business transaction. Kurt, our finance guy, was equally personable. No pressure, friendly conversation mixed in with the quick and efficient paper signing process. There is no question that we would return to Foothills for another car purchase or lease (hopefully not too soon) and would ask to work with these two gentlemen again. More
Old 2002 Echo - wish they still made them! My old car needed to be thoroughly checked over, it's my workhorse. Still gets 38-40 mpg, doesn't leak oil, etc. Great communication, follow-thr My old car needed to be thoroughly checked over, it's my workhorse. Still gets 38-40 mpg, doesn't leak oil, etc. Great communication, follow-through, very timely. Definitely recommend service department! More
Service I had only a small issue when I went to pick up my vehicle, they did not put the windshield wiper replacements on as was discussed. Jessica was quick I had only a small issue when I went to pick up my vehicle, they did not put the windshield wiper replacements on as was discussed. Jessica was quick to remedy the situation and she did it with a smile. Thank you, Jessica, for your hard work! More
Took way too long for an oil change. Over one hour. I was there for a routine maintence. I have only 2700 miles on my vehicle. Because of so few miles, the tires were not rotated , therefore all that wa I was there for a routine maintence. I have only 2700 miles on my vehicle. Because of so few miles, the tires were not rotated , therefore all that was done was an oil change. It took over one hour for that service plus a car wash. In the past it was approx 30 min. I realize how busy it was, but those that came after me were out before me. More
Everything was done in a timely manor Making an appointment made everything so much easier. Having to bring a 2 year old with a short attention span with me the quickness was perfect. Making an appointment made everything so much easier. Having to bring a 2 year old with a short attention span with me the quickness was perfect. More
Exceptional The minute Ed approached my wife and I until the completion of the transaction, Ed put our needs first as did Brandon. Incredible experience and the r The minute Ed approached my wife and I until the completion of the transaction, Ed put our needs first as did Brandon. Incredible experience and the reason we will be back to purchase our next vehicle! More
Smooth process and friendly staff The whole buying process went very well. Staff thoroughly answered all of our questions via phone, email and in person. They were even super friendly The whole buying process went very well. Staff thoroughly answered all of our questions via phone, email and in person. They were even super friendly and welcoming to our six year old. More
Informative, personable and candid This was my first new car purchase in decades. Everyone involved was personable and frank. The overall experience was straightforward and without invo This was my first new car purchase in decades. Everyone involved was personable and frank. The overall experience was straightforward and without involving excessive pressure. More