Fontana Nissan - Service Center

Excellent customer service! As always - I get excellent customer service from the moment I drive my car in - to the moment I pick up my keys to leave. I have never dealt with a As always - I get excellent customer service from the moment I drive my car in - to the moment I pick up my keys to leave. I have never dealt with a more pleasant group of people in the Automotive industry! I always recommend this dealership- and have now recently purchased my second car from Fontana Nissan. Great Job Team! More

Best experience at any dealership I've used in my life. Fontana Nissan has gone out of there way several times for my wife and I. When we bought the car from them, they bought us dinner during the last step Fontana Nissan has gone out of there way several times for my wife and I. When we bought the car from them, they bought us dinner during the last steps of the purchase process. Every service, One of the owners checks in with us and is on a first name basis with us. He also gave us his personal cell number if we ever have any issues. Last service we had was a great experience, they even gave us a discount due to circumstances that they could not control. It wasn't their fault but they "stepped up to the plate". More

Hand wash Took the car for the hand wash and I wait 1 hour and 30minutes , when the car was done that I checked it it was worse than what I had taken it for , I Took the car for the hand wash and I wait 1 hour and 30minutes , when the car was done that I checked it it was worse than what I had taken it for , I called the guy named ric witch is so rude and he said I had to wait 15 more minutes but that it would ce out the same !! So why do they give you the checks for free hand wash when you buy a car there... when all they do is xxxxxxxx!! I called the manager and he was surprised that they had washed the car like that !! More

Tough Situation I brought my Pathfinder in for an oil change and to fix the A/C that had just went out. The online appointment system was great and I got rapid and fr I brought my Pathfinder in for an oil change and to fix the A/C that had just went out. The online appointment system was great and I got rapid and friendly service from the beginning. It turned out to be a pretty complicated (and expensive) job with the service department holding onto my vehicle for about a week. My only complaint was that after the initial exceptional service I received it seemed as if I dropped off their radar and I was forgotten about as for several days they it seemed I had to chase them down to find out my car needed to be kept "one more day". After a couple days of this I was a little angry and expressed my frustration to Anthony and Ric and from that point on their service level rose once again to exceptional. I would have rated them higher overall except for that brief gap of service in the middle. The job was difficult but they got it done and took good care of me in regards to a rental vehicle. The service team was extremely friendly and went out of their way to make what was otherwise a horrible situation tolerable. More

fast and friendly Victor was very helpful answered all my questions I had about my service and upcoming services that are needed for my vehicle. I was also very happy w Victor was very helpful answered all my questions I had about my service and upcoming services that are needed for my vehicle. I was also very happy with the price. More

Great Service I went in to get my car serviced an Herman did an excellent job of giving great customer service. My car was finished in a timely manner and let me kn I went in to get my car serviced an Herman did an excellent job of giving great customer service. My car was finished in a timely manner and let me know of the other services your company offers. More

Very friendly and accommodating I took my Altima in for it's second free oil change & check tire pressure. I had a specific time limit as I had an appt in Redlands. They were very I took my Altima in for it's second free oil change & check tire pressure. I had a specific time limit as I had an appt in Redlands. They were very courteous and promised to deliver on time. They totally delivered and even washed my car! More

Change transmission Fontana Nissan is excellent in providing quality and timely services. Frank and victor did an exceptional job in helping me. I can't say enough of how Fontana Nissan is excellent in providing quality and timely services. Frank and victor did an exceptional job in helping me. I can't say enough of how much I appreciate them. More

Take the bad with the good Frank Bachmann is a terrific general manager of this dealership. He has done everything to keep me happy with my cube. He made arrangements for me to Frank Bachmann is a terrific general manager of this dealership. He has done everything to keep me happy with my cube. He made arrangements for me to get my carpet fixed in my car because it was coming away from the console area. Work was supposed to start at 8 a.m. when I called Ric in the service department at 5:30 p.m. he told me my car was ready and I needed to pick it up before 7 p.m. even though he was off work at 6 p.m. he said he would wait for me, he told me my car was being washed. When I arrived he was with another customer. Once he was done he let them know my car needed to be brought out When the car was brought out a check to see that the carpet When the car was brought out a check to see that the carpet was fixed and yes it was, my daughter and I got in the car to leave and she made a comment I thought they were going to wash the car. The car had not even been washed and I was irritated because of him saying it had been. I will go back to this dealership because I am very happy with the sales department but I'm not so happy with the service department More