Fontana Nissan - Service Center

Unexpected service needed Service person who gather my information at first was trying to get me into paying for maintenance my car did not need. : / that was not cool. Service person who gather my information at first was trying to get me into paying for maintenance my car did not need. : / that was not cool. More

they always have been very helpful & concerned abou my needs I pit a lot of miles on my truck they have always take good care of it and my wife care needs too so I in glad they good care of the customer I pit a lot of miles on my truck they have always take good care of it and my wife care needs too so I in glad they good care of the customer More

Great Customer Service I bought my 2010 Altima used in Feb of 2012 from Fontana Nissan and have gone there ever since to have it serviced. I have only good things to say abo I bought my 2010 Altima used in Feb of 2012 from Fontana Nissan and have gone there ever since to have it serviced. I have only good things to say about Fontana Nissan. I have never had a bad experience there. Every service rep and manager I have ever dealt with has always been very knowledgeable, courteous, honest, and professional. I am in and out in a timely manner and they have always gone above and beyond to provide me with great service. More

happy custmer I really like the service I definlly recommend you guys to my friends y family I am planning to go back to Fontana Nissan in the near future thnakyou I really like the service I definlly recommend you guys to my friends y family I am planning to go back to Fontana Nissan in the near future thnakyou More

Great Juan was great greater me with a smile and informed me of what was going on with my car Thanks Nissan Fontana will be back for my oil change !! Juan was great greater me with a smile and informed me of what was going on with my car Thanks Nissan Fontana will be back for my oil change !! More

very good service Love this dealer always receive good service from their employees and they're very pleasant I would recommend this dealer to all my friends and family Love this dealer always receive good service from their employees and they're very pleasant I would recommend this dealer to all my friends and family More

Better than last visit Service was a lot better than the last visit I had, but of all the service techs at Fontana Nissan, Alex Ramos has been the BEST!!!! Service was a lot better than the last visit I had, but of all the service techs at Fontana Nissan, Alex Ramos has been the BEST!!!! More

excellent customer service. I went in for an oil change. The amazing gentleman by the name of Ric assisted me. He also brought to my attention that my window had a few cracks. He I went in for an oil change. The amazing gentleman by the name of Ric assisted me. He also brought to my attention that my window had a few cracks. He told me not to worry and also got that repaired for me. I left a happy customer. Nissan definitely took care of me. More

Too busy for paying customers! We typically get good customer service but this time we did not. David explained that they were too busy to call us to tell us our brake light was ou We typically get good customer service but this time we did not. David explained that they were too busy to call us to tell us our brake light was out, the air filter was dirty and the emergency brake needed adjusted, even though it was written on the inspection. Now we will have to bring the car back again to have them fix these minor things. Not my idea of good customer service. More

Couldn't have been more helpful I have had numerous positive experiences at Fontana Nissan - from the purchase of my 2011 Altima to the numerous maintenance services since. We drive I have had numerous positive experiences at Fontana Nissan - from the purchase of my 2011 Altima to the numerous maintenance services since. We drive a great deal, so putting on 30,000 miles in a year is not unusual. Obviously, at that rate, maintenance service intervals come around really frequently. Usually, my go to service location is Fontana Nissan, which was the case yesterday. I went in for an oil change, transmission service, and a tire rotation. My service advisor, Mr. Herman Rivas, greeted me at my car door and wrote up the work order. During the inspection, the mechanic noted a couple of major items. One being the leaking of an oil cooler gasket (which to be honest I knew about but didn't have the funds to repair); and the other, which was the big surprise, was a cracked exhaust manifold. Now, I'm no motor head, but I knew that a cracked manifold was going to be some big bucks. Mr. Rivas went over the costs and we discussed the problem at length. Mr. Rivas was polite, understanding, and professional during all these conversations. At that point, Mr. Rivas called corporate on the warranty for the emissions systems and discovered that the car still fell under the mileage limitations for the warranty repair. Naturally, we moved forward on the repair. When I picked up the car several hours later, Mr. Rivas also let me know that a couple of the emission sensors were not functioning and that work was also covered under the emission warranty and was completed. Needless to say, I greatly appreciate the effort Mr. Rivas took to take care of my vehicle issues. While I'm sure Mr. Rivas just considers it another normal day, I couldn't be happier with the outcome and wanted to recognize the professionalism and dedication to customer service that Mr. Rivas exemplifies. Fontana Nissan has always treated me well. Yesterday, they went above and beyond. More