Fontana Nissan - Service Center

Above and Beyond Excellent Service Before coming and during the service I was provided by Bobby Hernandez, He went above and beyond to make sure the problems I encounter with my vehicle Before coming and during the service I was provided by Bobby Hernandez, He went above and beyond to make sure the problems I encounter with my vehicle was handled in a timely and professional manner. More

Young daughter brushed off and put in danger. I've written my review previously. Did you lose it, like you lost my future business? My daughter Tori had a problem with her battery on her 2014 I've written my review previously. Did you lose it, like you lost my future business? My daughter Tori had a problem with her battery on her 2014 sentra we purchased there 3-4 months prior. She was told the machine that tests the battery was charging up? Really? Her wait was 2-3 hours. She was told that because we purchased the car with over 30K miles she was outta luck? She was never given an alternative, just told if your car had less than 30K she could have possibly gotten a replacement battery. So with no guidance she went to Auto Zone and purchased a battery and Auto Zone removed the old battery and installed the new battery. Just for the price of a battery. Now your reponse to my previous review was a call from a representative of Fontana Nissan who offered to talk to the manager (who was not there) and see if the Manager could discount a battery for me. Now how rediculous is that. My daughter is a Mt Sac college student and has class every weekday. She didn't have any time to waste. at the original service for her battery wouldn't it have been nice if the service rep would have reassured my daughter that they could have replaced her battery and guaranteed her that she would have not pay more than what she would pay at say....Auto Zone???? No compassion No confidence No good attitude is a recipe for No Future Business from this family and everyone we can influence who is in the market for a Nissan or any car to avoid Fontana Nissan. Robert Tubbs More

Top notch service !! Been going to Fontana Nissan for 5 years. Their service is outstanding and they go out of their way to make sure you are happy. Been going to Fontana Nissan for 5 years. Their service is outstanding and they go out of their way to make sure you are happy. More

Didn't get what I paid for I drive all the time my car gets a oil change every 5000 miles I paid for synthetic oil and yesterday when I took my car to my regular mechanic he sai I drive all the time my car gets a oil change every 5000 miles I paid for synthetic oil and yesterday when I took my car to my regular mechanic he said conventional oil was put in even tho I was charged for synthetic the one place where people can feel safe is where they rip u off..bad service I want my money back More

They were very friendly They were so nice and friendly employees the best I seen in years . They helped me with a deal in a car and they helped me find a nice truck thank you They were so nice and friendly employees the best I seen in years . They helped me with a deal in a car and they helped me find a nice truck thank you More

Great service Customer service was excellent and very prompt. Would refer friends and family to the dealership. I would purchase my next vehicle at Fontana Nissan Customer service was excellent and very prompt. Would refer friends and family to the dealership. I would purchase my next vehicle at Fontana Nissan solely on the service I received from my visits to the Dealership. More

Not the best first impression I made an appt. to have my first oil change. When I dropped my car off at 9 am I was told that there was a recall on my car. So I authorized them to I made an appt. to have my first oil change. When I dropped my car off at 9 am I was told that there was a recall on my car. So I authorized them to fix that as well as change my oil. I also showed them some foam on my dashboard that needed to be repaired as well. I told them that I would be back around 5 pm to pick it up. I got a call a little before 5 pm asking if I could leave my car overnight because they weren't able to make the repairs. I felt that 8 hours should have been sufficient to make all of the necessary repairs and if it wasn't then I should have been told before I left the car. Not the best first impression! More

Service for my vehicle Bobby hernandez was very helpful he does an excellent job. He explained everysingle thing correctly. I would definetly come back to nissan fro my ca Bobby hernandez was very helpful he does an excellent job. He explained everysingle thing correctly. I would definetly come back to nissan fro my car service. More

Best customer service Sean is always so helpful and always makes sure my vehicles are thoroughly inspected and taken care of no matter what the visit is for. Very friendly Sean is always so helpful and always makes sure my vehicles are thoroughly inspected and taken care of no matter what the visit is for. Very friendly and professional guy! More

Waited too long I am a new customer since March 2016 and had two bad experiences. The first was in obtaining a loaner/renter car which I overlooked as a miscommunica I am a new customer since March 2016 and had two bad experiences. The first was in obtaining a loaner/renter car which I overlooked as a miscommunication. In August 2016, I went to have two recall notices corrected: one an smog problem, the other had to do with the airbag. I had a 9:00 am appointment but due to traffic, I called Sean and reported I would be late, he said it would be alright to come in but now I would have to wait. Upon my arrival and after checking in, I was quoted one to one-and-a-half hours. I waited more than 5 hours in Fontana Nissan's guest waiting room eating popcorn and drinking coffee. After assessing the going-ons of the day, I concluded that someone must have dropped the ball I was forgotten in the waiting room. More