Fontana Nissan - Service Center

My 2015 Sentra had a problem and they fixed fast The car runs like it’s brand new again love the experience I had was stress free very friendly and had answers to every question I had The car runs like it’s brand new again love the experience I had was stress free very friendly and had answers to every question I had More

Customer service excellence Victor at Fontana Nissan truly understands that being on par in terms of price & quality only gets you into the game. Service wins the game.  Victor at Fontana Nissan truly understands that being on par in terms of price & quality only gets you into the game. Service wins the game.  More

Awesome service My Nissan Sentra felt a bit funny when I'd step on the gas, I took it in a couple of days ago they detected a broken engine mount. I had an appointmen My Nissan Sentra felt a bit funny when I'd step on the gas, I took it in a couple of days ago they detected a broken engine mount. I had an appointment today & they fixed right away. From the moment I parked at service everyone was gracious, very polite and helpful. I even test drove an Altima. Thanks Avo & everyone at Service (don't know everybody's name) If you need a car see Chris or Julissa . P.S thanks for the courtesy car wash. More

Quick Service Today It appears the turn around time of receiving.my vehicle after the sevice and wash has improved greatly at this appointment. Usually, I would have to w It appears the turn around time of receiving.my vehicle after the sevice and wash has improved greatly at this appointment. Usually, I would have to wait a significant amount of time to get my.vehicle.after the service and wash had.been completed and my vehicle is left sitting, and I'm waiting for a Service Advisor.to come get me. I hope the Service Department keeps this type of service , of getting my vehicle back to me right after the services are complete. GOOD JOB FONTANA NISSAN! More

3 hours Amazing service, the staff is super friendly. Makes you feel welcomed. Shelly made time go by super quick, very social with us. I recommend going Amazing service, the staff is super friendly. Makes you feel welcomed. Shelly made time go by super quick, very social with us. I recommend going More

Amanda Servin bad service Amanda Servin has bad customer service kills she rushes you off the phone which is very rude. I called on afternoon just to inquiry about some informa Amanda Servin has bad customer service kills she rushes you off the phone which is very rude. I called on afternoon just to inquiry about some information she rushed me off the phone and did not even get my name and hung up never even transferred me. It amazes me that she even works in from in such a customer service business. Even if it is busy you never rush anyone off the phone. Otherwise this place is awesome everyone else is professional and nice but if you ever see or hear her name run for the hills, More

Service Customer service was great. Everyone was nice and willing to help. Couldn’t be more satisfied with the treatment I received. Will continue to bring my Customer service was great. Everyone was nice and willing to help. Couldn’t be more satisfied with the treatment I received. Will continue to bring my truck back. More

Warranty scam The worst scammers so far, I took my van to then for transmission issues, and because they don't make that much money when they fix it under warranty The worst scammers so far, I took my van to then for transmission issues, and because they don't make that much money when they fix it under warranty they put a pent in the transmission and wanted me to believe that the pen is what broke the transmission, they sent me a pic and the pen is untouched. Then they requested 4K to fix it. They are big time scammers stay a way from these xxxxx. More

Horrible Service Department On June 24, 2017, between 1-3pm, I arrived at Fontana Nissan to have my car inspected. Service Advisor Anthony Laija welcomed me and questioned what w On June 24, 2017, between 1-3pm, I arrived at Fontana Nissan to have my car inspected. Service Advisor Anthony Laija welcomed me and questioned what was the issue. I explained that my AC was not working and was throwing hot air. He explained to me that my car would not be inspected that Saturday, but it would Monday morning. On Monday, June 26, 2017, at 1:15 pm I called Nissan because I hadn't heard anything about my vehicle. Service Advisor Herman answered my call and I asked him what was the status of my car. He wasn't aware of my vehicle, who was my sales advisor who checked me in, and he had trouble locating my vehicle in their system. Herman asked if he could return my call once he found out where my vehicle was in the process. At 1:21 pm, Herman called stating my paperwork got lost "in transit" and that my vehicle was yet to be worked on and that his manager asked him to take over. He then asked to give him 30 minutes to figure out what was wrong with my car. 30 minutes passed by and he had yet to call me back, therefore I took the initiative to call him. At that point, he states a longer diagnostic was needed to find out what was wrong. At 3:50 pm, Herman calls stating I needed a control unit and an ipdm and that neither of those parts would still guarantee my AC from working. The cost of the repairs would be $1250.00 if I didn't need a compressor after repairs which would be an additional cost of $500.00 or I would pay a diagnostic fee of $288.00. I questioned why the repairs were going to be so much and how he wasn't guaranteeing me that my vehicle would work? What's the whole point of a diagnostic? I then asked him to give me time to decide to see if I was financially ready to pay $1250. Today June 27, 2017, I took it upon myself to call the local dealers and ask what their diagnostic fee was. Montclair stated $125 (set fee), Ontario $135 (set fee), San Bernardino $145 (set fee), where did Fontana Nissan get $288, I have no idea. At 12:50 pm, I called Herman and told him that I thought a fee $288 was ridiculous after finding out that other Nissan dealers withing a 30 miles radius were charging less. He quickly responded "well fine I'll be charging you $130 and you can pick up your car today", I quickly noticed his rude change of attitude. At approximately 5:30 pm, I arrived to pick up my vehicle. Service Advisor Andrew Martinez quickly assisted me asking how he could help. I told him I was here to pick up my vehicle and I was requesting a copy of the diagnostic they did. He quickly searched the system and found no notes on my vehicle. He walked over to I'm assuming what was Herman desk to find my paperwork, in which he quickly read a note written by one of your receptionist stating "she was very upset please call". Andrew walked over to a room on the right-hand side where I'm assuming your admins are located asking to see if a diagnostic was done. Shortly after he walked back over just to tell me that they had no notes or diagnostic results on my vehicle. Andrew quickly apologized and asked to leave my vehicle one more time and he would make sure the job got done. As great customer service, Andrew was giving me I was not going to leave my car another day with this huge headache they gave me. How does a dealership have my car since Saturday not work on it until I call, and then try to charge me an arm and a leg for a diagnostic fee giving me answer as "well we still don't know if those parts will fix the situation, if it doesn't it'll cost an additional $500 to fix the compressor". Really? Fontana Nissan management needs to really check their service department customer service, making sure they run an exact diagnostic which will allow them to give accurate information on a solution to a customer's vehicle, and how they are pricing a customer without notes or anything. They have to have stuff on record in order to give any customer a fair estimate. Please reconsider taking your vehicle to Fontana Nissan. I can assure you any other dealer would be cheaper and more concerning of their customers. More

Oil change Service was fast and friendly. Offered coffee while I waited. Once finished, checkout was simple and serviceman walked me to my vehicle. Always a plea Service was fast and friendly. Offered coffee while I waited. Once finished, checkout was simple and serviceman walked me to my vehicle. Always a pleasant experience here. More