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Fontana Nissan

Fontana, CA

4.9
3,055 Reviews
At Fontana Nissan, our people are our foundation and greatest asset. We’re family owned and operated. Our core group of managers have worked together for years to provide high-quality leadership with excellent principles, integrity and a caring attitude toward our clients. A pleasant and rewarding car-buying experience is more than an expectation, it’s a given. Add in Bottom Line Pricing, and you can see why Fontana Nissan is one of the premier Nissan dealerships in the country. Whatever your vehicle needs may be, please feel free to contact one of Fontana Nissan’s professional staff members. We strive to make buying, leasing or servicing your vehicle a positive experience and to keep you as a customer for life.
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16444 South Highland Avenue

Fontana, CA

92336

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Showing 3,055 reviews

October 02, 2011

My experience was great! I had just left the Toyota Dealer and was only going in to compare prices and products but the dealer had other plans for me that were better than I could even imagine. He aske More

by blacksmoke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Colt
October 02, 2011

Very friendly and big on customer service. You won't find a cheaper price anywhere in the area. They made sure that our happiness with the car and their service was excellent. Barry is top notch as a sales m More

by shipleybshipley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
josh, barry, syed, and Frank Bachman, Syed Haider
Oct 18, 2011 -

Fontana Nissan responded

I apologize for the situation. As hard as we all try here at Fontana, on occasion we have a mix-up. After interviewing all involved, we’ve determined this situation was a miscommunication when Barry (first manager) let Syed take over with the negotiations. Every other dealer within 50 miles of Fontana Nissan marks their new cars UP over the factory sticker. We continue to choose not to participate in this practice. However, we have offered to rectify your situation with an additional discount of $450, plus a two year maintenance program, complimentary, at no charge to you. This maintenance package is good at any Nissan dealership in the U.S. or Canada. But, if you are convinced you can obtain a better deal elsewhere, we will take the car back, and unwind the deal, returning all monies exchanged. That is a fair offer; it is to make you whole and buy peace for you and Fontana Nissan. If you take our offer of the additional $450 off the original price, plus or addition of a complimentary maintenance package, we would be glad to continue to serve you as our customer. Either of these offers is valid for 10 days from this response. We truly want you to be happy.

Nov 02, 2011 -

Fontana Nissan responded

Mr. Shipley was gracious enough to allow us to keep him as a happy client. Frank Bachman General Manager

October 01, 2011

Hamid was very helpful, courteous, and friendly in finding the right car for me. I was very please with the outcome and I would highly recommend my friends to visit Fontana Nissan. More

by garciaee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hamid Kerrou
September 29, 2011

I've done as much business with Scott over in parts over the past two years. In all those transactions I have yet to any problems. The dealership staff and owner that I have met at the racetrack and the Fon More

by terrasmak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Vanderheide and Marlon Matthew
September 29, 2011

Aleksa was very friendly and patient with us. She was ready and willing to answer any questions, i was very pleased with her services. Fontana Nissan is great. Aleksa was great with my children also. I More

by Kitticat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
aleksa Davis
September 29, 2011

i had an easy day looking at cars today when bob help me with out pressure. he was kind and very knowledgeable. i will be back with my father when i am i ready to buy. More

by moveup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob mikha
September 29, 2011

I needed some parts for my 2010 Nissan GTR and I wanted to go with a company that could get me the products so I could make my race day. Not only did they deliver the part a day earlier, they communicated More

by Bob Knoerzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
September 28, 2011

Best dealership in the Inland Empire. Very very friendly throughtout the whole deal. Not pushy at all. Kid friendly too. Thanks so much for the experience. I will definately recommend you to friends and fam More

by karlarealegeno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aleksa and Syed, Syed Haider
September 26, 2011

I made the 50+ mile trip to Fontana Nissan to purchase a 370Z for a couple of reasons… first, they had the model and color I liked… second, the reviews posted here were phenomenally positive (too good to be More

by 370zevo
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil Jimenez; Barry Pugh; Garrett Platt
Oct 18, 2011 -

Fontana Nissan responded

I want to sincerely apologize for the level of service you received from our staff. We recognize we are not perfect, and candid feedback like yours that you have provided is one of the only ways we can improve. At Fontana Nissan we do our best to always keep our clients happy, including calling back after someone leaves our dealership---especially if we find a way to lower a quoted price. We apologize that it came across in the wrong way. Our fault! We would like to offer a maintenance package to make up for your time and effort spent at our store, and your commute to visit Fontana Nissan. If you would, for our records, 1. Supply a photocopy to us of the MSRP from the vehicle you purchased elsewhere, and 2. A copy of your contract 3. Providing the vehicle is similarly equipped to the vehicle you had chosen at our store (we have it on file) 4. And the price you received is exactly as you described in your review (difference relative to the price we offered) We will GIVE you, at no charge, complimentary, a Nissan factory maintenance agreement that will allow you to have your new 370Z serviced at any Nissan dealer for NO CHARGE, including all oil changes (every 3,750 miles) and tire rotations (every 7,500 miles) for 36 months or 45,000 miles. This maintenance agreement will be paid upfront by Fontana Nissan, and contracted in your name, at NO CHARGE to you. This maintenance agreement is good at any Nissan dealership in the U.S. or Canada. Please contact me directly, Frank Bachman, General Manager to take advantage of this offer. Again, we apologize for the experience, and look forward to making it right for you.

September 25, 2011

They went above and beyond to make sure I was happy. I will sat be careful with the contract portion and look at what you are really being charged, but that's all car dealerships. More

by Cu016519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alonso cerillos
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