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Fontana Nissan

Fontana, CA

Overview
Employees
Reviews
4.9
3,042 Reviews
At Fontana Nissan, our people are our foundation and greatest asset. We’re family owned and operated. Our core group of managers have worked together for years to provide high-quality leadership with excellent principles, integrity and a caring attitude toward our clients. A pleasant and rewarding car-buying experience is more than an expectation, it’s a given. Add in Bottom Line Pricing, and you can see why Fontana Nissan is one of the premier Nissan dealerships in the country. Whatever your vehicle needs may be, please feel free to contact one of Fontana Nissan’s professional staff members. We strive to make buying, leasing or servicing your vehicle a positive experience and to keep you as a customer for life.
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16444 South Highland Avenue

Fontana, CA

92336

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Showing 3,042 reviews

October 06, 2011

Friendly salesman, general manager, and finance guy. Good internet price for a good, solid truck. I was in and out in two hours, including trading in my used car. More

by dxnos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Donker
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October 06, 2011

Everything was handled by email and phone, culminating in Freddy driving from Fontana to Long Beach to deliver my new car. It was the easiest, most painless experience in buying a car I've had yet. More

by KrisDub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy
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October 06, 2011

AS WE ALL KNOW BUYING A CAR CAN BE A VERY EXAUSTING EXPERIANCE. BUT HERE AT FONTANA NISSAN THANKS TO BILL THAT JUST WASNT THE CASE. HE WAS VERY KIND AND HELPFULL FROM THE VERY BEGINING. HE DIDNT ONLY G More

by ACOSTASANDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BILL COLT/SYED HAIDER, Syed Haider
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October 05, 2011

A complete waste of time, they were rude and couldn't have cared less about me as a customer. They even lied to me about what cars were available. Why lie so I drive down there and then try to sell me a More

by matthewlives
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
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Oct 18, 2011 -

Fontana Nissan responded

I apologize for your interpretation of this deal. After interviewing every person from Fontana Nissan who was involved, our understanding is this: 1. Our manager agreed with you on a very fair price, including all-weather floor mats. 2. We sent a salesperson to Bakersfield (5 hour round trip) to dealer trade for the vehicle you chose 3. You arrived at our store with several others and confirmed some numbers. Then a short time later, you approached me personally and said that you just received a call, and had to leave because of an emergency 4. You called me back a short time later, personally, and let me know you had purchased elsewhere. I was surprised, actually shocked, because we had agreed on the deal, or would not have travelled 100 miles each way to retrieve the exact vehicle you specified. I told the salespeople and managers involved, asking what had gone wrong, demanding an answer. No one knew why….they were all at a loss for words. We had performed to our end of the agreement, and gone out of our way---out of the COUNTY---to obtain the correct vehicle, all at a very fair price, all on a “handshake”. We had not even asked for a deposit A short time after that call from you, another local dealer called us in an attempt to dealer trade from us the exact vehicle from us that we had obtained for you, as there was only one in the state Once the deal was lost, and we had investigated the ordeal to the very end, that evening the owner decided he might put the vehicle into demo service for his wife. So we would not have a $54K Armada sitting on our flooring line. We do try to learn from every situation at our store. We strive to do our best, and this time we did...right up until we lost the sale. We still wonder how this could have happened. Frank Bachman General Manager

October 03, 2011

great experience dealing with raymond saucedo great attitude,did not feel pressured by any of the staff members.great facility,i would definely go back and deal with the staff. More

by campos05ser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
raymond saucedo
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October 03, 2011

Albert was very knowledgeable about the availability of product and the features of the unit. We purchased a Murano 2011. He was very helpful in getting my phone connected to the blue tooth and showing me More

by pjacquet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Donker
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October 03, 2011

My experience with Danny and Fontana Nissan was outstanding. He was very friendly and knowledgeable, and he made buying my new Leaf enjoyable from beginning to end. All of the details were worked o More

by heidiboyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Truong
Other Employees : Danny Truong
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October 02, 2011

My experience was great! I had just left the Toyota Dealer and was only going in to compare prices and products but the dealer had other plans for me that were better than I could even imagine. He aske More

by blacksmoke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Colt
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October 02, 2011

Very friendly and big on customer service. You won't find a cheaper price anywhere in the area. They made sure that our happiness with the car and their service was excellent. Barry is top notch as a sales m More

by shipleybshipley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
josh, barry, syed, and Frank Bachman, Syed Haider
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Oct 18, 2011 -

Fontana Nissan responded

I apologize for the situation. As hard as we all try here at Fontana, on occasion we have a mix-up. After interviewing all involved, we’ve determined this situation was a miscommunication when Barry (first manager) let Syed take over with the negotiations. Every other dealer within 50 miles of Fontana Nissan marks their new cars UP over the factory sticker. We continue to choose not to participate in this practice. However, we have offered to rectify your situation with an additional discount of $450, plus a two year maintenance program, complimentary, at no charge to you. This maintenance package is good at any Nissan dealership in the U.S. or Canada. But, if you are convinced you can obtain a better deal elsewhere, we will take the car back, and unwind the deal, returning all monies exchanged. That is a fair offer; it is to make you whole and buy peace for you and Fontana Nissan. If you take our offer of the additional $450 off the original price, plus or addition of a complimentary maintenance package, we would be glad to continue to serve you as our customer. Either of these offers is valid for 10 days from this response. We truly want you to be happy.

Nov 02, 2011 -

Fontana Nissan responded

Mr. Shipley was gracious enough to allow us to keep him as a happy client. Frank Bachman General Manager

October 01, 2011

Hamid was very helpful, courteous, and friendly in finding the right car for me. I was very please with the outcome and I would highly recommend my friends to visit Fontana Nissan. More

by garciaee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hamid Kerrou
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