Fontana Nissan

Long wait with an appt I had an appt. scheduled for 12:00pm and arrived @ approx. 11:40am. I did not received my car until 2 hours later! Fontana has windows were you can w I had an appt. scheduled for 12:00pm and arrived @ approx. 11:40am. I did not received my car until 2 hours later! Fontana has windows were you can watch them service your vehicle and you would think that would encourage the workers to be mindful and not spend a lot of time chit chatting and wasting time, doesn't appear to have any affect on them! More

Awesome dealership Best experience ever when purchasing my first car ! I went to other dealers but they were just pushy, bad attitude, and wanted me to put a lot of mone Best experience ever when purchasing my first car ! I went to other dealers but they were just pushy, bad attitude, and wanted me to put a lot of money down. Fontana Nissan was the complete opposite to attach recommend this dealer. Won't be disappointed! More

Completely Satisfied My husband and I (mainly my husband) have been looking/researching for the right SUV for our growing family. We're a fairly young couple and sometimes My husband and I (mainly my husband) have been looking/researching for the right SUV for our growing family. We're a fairly young couple and sometimes we don't get taken seriously. I usually get the feeling that car salesman/woman are always "sizing" us up which makes the whole car buying process uncomfortable for me. However, not once did I feel that way here at Fontana Nissan (or they did a really good job not showing it.. I'm kidding) The minute we stepped out of our car and walked toward the lot, Linda greeted us IMMEDIATELY and she was VERY FRIENDLY! She was very accommodating and we never felt that "if you're not going to buy today, I'm not going to waste my time" feeling that we normally got from other dealerships we visited during our search. We also met Edgar and he too was very friendly. The negotiation part continued without pressure. The whole process was rather smooth and easy but the price was still a bit higher than expected so we told them that "we'd think about it". (I'm pretty sure those are dreaded words to dealerships.) We left to "think about it" but no other dealership gave us a price close enough to what we were willing to pay. (one salesman offered a Dodge Dart for that price . "What?!!") So we went back to Linda and Edgar and sealed the deal. On to Paulina, Paulina!! The signing part was so painless! She was very effecient with our time. We were pushing midnight by then and all I really wanted was to go home to our baby. That woman was SO FAST and oh so organized! We are very happy with our new car and the whole process at Fontana Nissan was very pleasant. Thank you so much Linda, Edgar and Paulina! You guys are so wonderful!! (And also thank you to the manager that was willing to go as low as he could for us.) -Chi More

exceptional service I came in because I had a nail in my tire and another shop told me it would be a 3 hour wait just to fix my tire. I made my way to Fontana Nissan and I came in because I had a nail in my tire and another shop told me it would be a 3 hour wait just to fix my tire. I made my way to Fontana Nissan and was promptly greeted by Anthony. It must have been no more than an hour after he told me my car was getting washed. I wasn't even expecting a car wash, I just wanted my tire to be repaired. I will continue to do business with this service department because you can tell they really value your time. More

Easy fast friendly service This dealer is by far the best nissan dealer i ever had to deal with as far as service department goes right when your pulling in you have someone ask This dealer is by far the best nissan dealer i ever had to deal with as far as service department goes right when your pulling in you have someone ask you if they can help you they dont leave you waiting in your car for ever they are fast and keep you up to date with everything they do to your car great experience. More

Fontana Nissan was there for me. I gave this a five (5) because the service in general, customer and car service was really acceptional. The atmosphere was very open and friendly, the I gave this a five (5) because the service in general, customer and car service was really acceptional. The atmosphere was very open and friendly, the employees at Fontana Nissan made you feel welcome as soon you step through the door, and thats how I felt since day one when I had bought my Sentra. More

Best Service in SoCal The staff at Fontana Nissan is always friendly and helpful. The service department is the best around, especially for GT-R's. It's always easy to ma The staff at Fontana Nissan is always friendly and helpful. The service department is the best around, especially for GT-R's. It's always easy to make an appointment and they do an outstanding job of having the car ready on time, washed and all service done to perfection. I won't take my car anywhere else for servicing. Rick Del Rosario is my service writer and he's tops. More

Low stress, no pressure I was impressed with my experience. The dealership was clean. The dealer (Ayman) was very knowledgable regarding the product. He did not pressure me i I was impressed with my experience. The dealership was clean. The dealer (Ayman) was very knowledgable regarding the product. He did not pressure me into anything I did not want. And he makes a very good cup of coffee. Wes was also very pleasant to sit with and also very knowledgable. More

Excellent services Excellent and timely services. I drop the car in the morning & pick up the car after work. Services were done as promised. Friendly customer services. Excellent and timely services. I drop the car in the morning & pick up the car after work. Services were done as promised. Friendly customer services. More

Hustled from Hello Service engine light came on. Figured need a oil change too so might as well bring it in and get both checked out. Had a coupon for a free diagnostic Service engine light came on. Figured need a oil change too so might as well bring it in and get both checked out. Had a coupon for a free diagnostic check. So figured since I saving money on that I can also rotate the tires. Once the code was found and the service rep told me the issue figured ok let's get it fixed should be a couple hundred. But then he started upselling me like his life depended on it. Windshield repair, for a scratch, new spark plugs before he even looked under the hood, then to top it all off he charged me $130 for the free diagnostic I had a coupon for. Then I get a text with a laundry list of things they want to fix on my car which has been running perfectly. Total amount went up $900+. I decided to decline the service because I have plenty of mechanics that can work on my car. I just choose to bring to a Nissan Service center because it is close to my house and I thought they would give me a better price. I was sadly mistaken. I ended up paying $187 dollars for a oil change and tire rotation. Oh that also included the $130 for the Diagnostic that I had a Free coupon for. I have had two Nissans back to back Brand New only me as the owner. This experience has really made me want to go to another Brand. Great cars but this service visit really let me down. I will not say the employee who helped me because I don't know if this was how they personally try to improve their numbers or if this is how Nissan as a company trains their service reps to improve sales. If you really want to know who helped me let them read this and fess up. They will rather get rewarded for doing a great job at upwelling. Or should be warned that they should help a customer not price gouge them at every opportunity. Also don't think I am concerned about over paying. I gladly over spend money on stupid stuff. But don't make me feel like I am getting ripped off. If he would not have charged me the $130 for the free diagnostic I would have happily spent the $900+ to keep my little car running smooth. But because he made me feel like he was hustling me. I gladly took my car to my mechanic several city's away and got everything fixed for $700. Once again I would have gladly paid the $900+ for the convenience of getting it fixed at your location. But not for the feeling of getting Hustled. Sorry Ric guess it won't let me submit this unless I clicked an employee name. More