Fontana Nissan

Professional and Courteous We will definitely be coming back to Fontana Nissan for any car purchase. We were browsing the cars on the lot leisurely and then approached by a sal We will definitely be coming back to Fontana Nissan for any car purchase. We were browsing the cars on the lot leisurely and then approached by a salesman named Issa. He listened to everything we were saying and did not show us anything we could not afford. He was more than willing to bring us any car we wanted to see and trust me we saw at least six to ten. He kept a professional and patient attitude, willing to help. During finance he sat with us and we then dealt with Eduardo. He also was professional and kept our payment where we could afford and was not pushy. We will definitely be back to this dealership! More

Amazing! I bought my very first car and the employees there were so welcoming! I really appreciated how they were always alert for anything that we might need/ I bought my very first car and the employees there were so welcoming! I really appreciated how they were always alert for anything that we might need/want or any questions we might've had! They definitely made my first buyer experience an amazing one! I called in asking about the car online and the Brett helped me out was just so courteous and helpful! Then Guillermo L. was my sales person and he turned out to be such great person overall. Thank you so much for making my experience so memorable! More

Great salesman Mike McConnell Best car buying experience. Mike helped me from beginning to end. Very friendly and excellent customer service. He really knows his stuff. Thanks agai Best car buying experience. Mike helped me from beginning to end. Very friendly and excellent customer service. He really knows his stuff. Thanks again Mike! More

amazing Was in and out in under a couple hours. Will refer to this dealership and will purchase here again. This is the second car I have purchased here. Was in and out in under a couple hours. Will refer to this dealership and will purchase here again. This is the second car I have purchased here. More

Very Happy Customer! Went in to look for our very first new car. Leo worked hard and got me out the door with the car I wanted in the color I wanted! He was very nice and Went in to look for our very first new car. Leo worked hard and got me out the door with the car I wanted in the color I wanted! He was very nice and professional. We also was helped by Art Cordova. From the time we got there, Art took care of us all the way to the end. He was extremely helpful and nice and even dropped the vehicle off at my home. Thank you Leo and Art for your excellent customer service! I highly recommend you both and Fontana Nissan! More

Happy customer! From the time we stepped on the lot, Art provided us with excellent customer service, he was very helpful, patient and friendly. Art took care of u From the time we stepped on the lot, Art provided us with excellent customer service, he was very helpful, patient and friendly. Art took care of us from the time we arrived till Time we left. Thank you Art ! You are the best.....Highly recommended.... More

Excellent Review I would refer anyone looking for a vehicle to Fontana Nissan. The staff was excellent. Professional and Courteous at all times going above and beyon I would refer anyone looking for a vehicle to Fontana Nissan. The staff was excellent. Professional and Courteous at all times going above and beyond to make my experience a positive one and it was. More

One of my best experiences buying a car. Had a great experience buying my 2017 Altima SR Midnight Edition. The salesman that helped me was very helpful and other staff was nice as well. One t Had a great experience buying my 2017 Altima SR Midnight Edition. The salesman that helped me was very helpful and other staff was nice as well. One thing they made clear to me was that they wantthe buyer to drive out with the car you want. Appreciate that they worked hard to make sure I was happy with my purchase and got the car I wanted. Got more for my $$ on the Altima I purchase than the Camry i was considering. I feel I made a great choice!! More

Horrible Service Department On June 24, 2017, between 1-3pm, I arrived at Fontana Nissan to have my car inspected. Service Advisor Anthony Laija welcomed me and questioned what w On June 24, 2017, between 1-3pm, I arrived at Fontana Nissan to have my car inspected. Service Advisor Anthony Laija welcomed me and questioned what was the issue. I explained that my AC was not working and was throwing hot air. He explained to me that my car would not be inspected that Saturday, but it would Monday morning. On Monday, June 26, 2017, at 1:15 pm I called Nissan because I hadn't heard anything about my vehicle. Service Advisor Herman answered my call and I asked him what was the status of my car. He wasn't aware of my vehicle, who was my sales advisor who checked me in, and he had trouble locating my vehicle in their system. Herman asked if he could return my call once he found out where my vehicle was in the process. At 1:21 pm, Herman called stating my paperwork got lost "in transit" and that my vehicle was yet to be worked on and that his manager asked him to take over. He then asked to give him 30 minutes to figure out what was wrong with my car. 30 minutes passed by and he had yet to call me back, therefore I took the initiative to call him. At that point, he states a longer diagnostic was needed to find out what was wrong. At 3:50 pm, Herman calls stating I needed a control unit and an ipdm and that neither of those parts would still guarantee my AC from working. The cost of the repairs would be $1250.00 if I didn't need a compressor after repairs which would be an additional cost of $500.00 or I would pay a diagnostic fee of $288.00. I questioned why the repairs were going to be so much and how he wasn't guaranteeing me that my vehicle would work? What's the whole point of a diagnostic? I then asked him to give me time to decide to see if I was financially ready to pay $1250. Today June 27, 2017, I took it upon myself to call the local dealers and ask what their diagnostic fee was. Montclair stated $125 (set fee), Ontario $135 (set fee), San Bernardino $145 (set fee), where did Fontana Nissan get $288, I have no idea. At 12:50 pm, I called Herman and told him that I thought a fee $288 was ridiculous after finding out that other Nissan dealers withing a 30 miles radius were charging less. He quickly responded "well fine I'll be charging you $130 and you can pick up your car today", I quickly noticed his rude change of attitude. At approximately 5:30 pm, I arrived to pick up my vehicle. Service Advisor Andrew Martinez quickly assisted me asking how he could help. I told him I was here to pick up my vehicle and I was requesting a copy of the diagnostic they did. He quickly searched the system and found no notes on my vehicle. He walked over to I'm assuming what was Herman desk to find my paperwork, in which he quickly read a note written by one of your receptionist stating "she was very upset please call". Andrew walked over to a room on the right-hand side where I'm assuming your admins are located asking to see if a diagnostic was done. Shortly after he walked back over just to tell me that they had no notes or diagnostic results on my vehicle. Andrew quickly apologized and asked to leave my vehicle one more time and he would make sure the job got done. As great customer service, Andrew was giving me I was not going to leave my car another day with this huge headache they gave me. How does a dealership have my car since Saturday not work on it until I call, and then try to charge me an arm and a leg for a diagnostic fee giving me answer as "well we still don't know if those parts will fix the situation, if it doesn't it'll cost an additional $500 to fix the compressor". Really? Fontana Nissan management needs to really check their service department customer service, making sure they run an exact diagnostic which will allow them to give accurate information on a solution to a customer's vehicle, and how they are pricing a customer without notes or anything. They have to have stuff on record in order to give any customer a fair estimate. Please reconsider taking your vehicle to Fontana Nissan. I can assure you any other dealer would be cheaper and more concerning of their customers. More

Oil change Service was fast and friendly. Offered coffee while I waited. Once finished, checkout was simple and serviceman walked me to my vehicle. Always a plea Service was fast and friendly. Offered coffee while I waited. Once finished, checkout was simple and serviceman walked me to my vehicle. Always a pleasant experience here. More