Fontana Mazda

Excellent Customer Service. We liked the fact that Randy our Sales Agent treated us with respect. He gave us our space to decide on our purchase. our Sales Agent treated us with respect. He gave us our space to decide on our purchase. More

Great service, thanks so much! From beginning to end, your team did a exceptional job at scheduling, handling, and finishing my oil change. Thanks everyone. your team did a exceptional job at scheduling, handling, and finishing my oil change. Thanks everyone. More

Service advisor was very friendly and provided great customer service. He was knowledge and kept me up to date with the status of my vehicle. customer service. He was knowledge and kept me up to date with the status of my vehicle. More

Me es muy grato hablar de mi experiencia en este lugar Fontana Mazda y de el señor Cesar Rivas por la atencion que tubieron en mi visita a este lugar. Gracias Francisco Valencia Fontana Mazda y de el señor Cesar Rivas por la atencion que tubieron en mi visita a este lugar. Gracias Francisco Valencia More

I feel that I was ripped off. The prices for service were extraordinarily high, including $150 just to diagnose the issue I was having. The whole repair should have been $150-200, not over $400, but with the extraordinarily high, including $150 just to diagnose the issue I was having. The whole repair should have been $150-200, not over $400, but with the diagnostic fee, it would not have helped to go elsewhere once I found out what the charges would be. I should have asked to see their pricing sheet, and if they refused, just go elsewhere. It simply didn't occur to me that a dealership would engage in price gouging, especially at a time when people need to be cautious with their finances. The terms used to describe the issues with the car didn't make any sense and took some internet research on my own to figure out what was really going on. When I picked up the car, no one bothered to go over the invoice with me. I assume that's because the service rep I had been working with had left for the day, which I found out from the cashier. The service department should have at least let me know that he left early and offered to go over it with me. Every other service department I've ever worked with has gone over the services performed to make sure I understood and was happy with the service and see if I had any questions. Not so here. Be careful out there. These folks do not have you best interests in mind. More

I brought my car in for a repair under extended warranty, and to address a recall. My vehicle was returned to me without the specified problems fixed. The representative expedited a rectification after I inf and to address a recall. My vehicle was returned to me without the specified problems fixed. The representative expedited a rectification after I informed him of what had happened, but I am compelled to think that the technicians were lazy and inattentive. They wasted my time due to not being thorough. More

The dealer had great incentives for buying a new car. The customer service was fine, management department was below average. Overall, I got a good deal on a brand new car. customer service was fine, management department was below average. Overall, I got a good deal on a brand new car. More

Most employees at this dealership were wearing face masks improperly or not at all. Both mouth and nose must be covered for a mask to be effective. improperly or not at all. Both mouth and nose must be covered for a mask to be effective. More

Bought a 2019 CX-5. Love the car, but I hated my experience at the dealership. Price was 1800 more than advertised because of dealer installed options I did not want but they "could not" remove. The experience at the dealership. Price was 1800 more than advertised because of dealer installed options I did not want but they "could not" remove. Then they never transferred ownership of my trade in. I got DMV notices that I needed to register it. Then I got a bill from a toll road that I had to pay. I went to the DMV site and registered it as transferred ownership. Called, left messages...crickets! More

Awesome! Amazing service plain and simple. The process was very quick, vehicle was ready before I was done signing the paperwork. Very honest and courteous. was very quick, vehicle was ready before I was done signing the paperwork. Very honest and courteous. More