Folsom Lake Volkswagen

Unprofessional Unprofessional. Say one thing do another sales tactics Agree to a deal and a priced then try to rip you off. Complete waste of time. I would not recom Unprofessional. Say one thing do another sales tactics Agree to a deal and a priced then try to rip you off. Complete waste of time. I would not recommend doing business with this dealership whatsoever. More

Bad experiance !! Bad Experience !! That's really all I have to say. Unfortunately this review site requires at least twenty five words. Bad Experience. Badly managed. Bad Experience !! That's really all I have to say. Unfortunately this review site requires at least twenty five words. Bad Experience. Badly managed. Folsom Lake Volkswagen has no morals. More

Underhanded Sleazy Sales Department Very dishonest shady business model. Not only lacking integrity but bold face liars. Its a shame they still practice such an old sleazy sales style. T Very dishonest shady business model. Not only lacking integrity but bold face liars. Its a shame they still practice such an old sleazy sales style. Truth be told its upper management who is responsible for setting the example and standard. When asking to speak to the owner Sales Manager Sami Magliki and Sales Manager Tony Biondi expressed the owner is detached to the point they don't even know him.. This is not my first VW Product but the last for Folsom Lake Vw.. I would strongly suggest considering another dealership for your new or used car purchase. Maybe Elk Grove Vw Audi / Roseville Vw./ 0r Niello Vw Audi. More

Unwilling to stand by the word of their team If I could give them two and a half stars, I would. At first my experience was great. When I initially looked at the car I purchased, I noticed the If I could give them two and a half stars, I would. At first my experience was great. When I initially looked at the car I purchased, I noticed the bumper was hanging off slightly, and they gave me a due bill to have it re-done by their Car Spa service. More on that later. Three days after purchasing the car, the sunroof broke the first time I used it. They claim to put their cars through an extensive inspection before selling them on their lot, I do not believe that was done. I think it's a safe to say that if they checked the sunroof, it would have broken before I purchased the car...but I'll let you draw your own conclusions. I immediately contacted Jose, my salesperson, via text message. He stated that the sunroof was an easy fix and that they could take care of the problem when I brought the car in to have the bumper repaired per the due bill. I dropped the car off on Friday July 7th at 7:30 in the morning. At 3:30 in the afternoon I decided to call and check on the status of my vehicle. I was told that the Car Spa technician wasn't going to be able to make it there today, and that I needed to bring my vehicle in the following week. Dominic also told me that he wasn't comfortable using his technicians to repair the sunroof because they didn't know Toyota's system, but he was prepared to replace it for a cost of $6,000. I don't understand how they didn't feel comfortable repairing it, but had no problem replacing it for a largely inflated amount. That just doesn't seem right to me. So, on Friday the 7th, I was without my car all day for no reason. I work 15 miles away, so I had to get a ride to and from work because their shuttle only goes 10 miles. I understand the policy, and had no problem making the arrangements I needed to make so I could go to work. Fast forward to July 11th. I dropped my car off in the morning at the service department for the Car Spa repair. After waiting an hour, I got a ride from the shuttle to work which I appreciate because the only reason I had to bring my car in again was because of a mistake on their part. Dominic informed me I had to get a ride back to the dealership because the range of the shuttle "really is ten miles" and they couldn't make an exception in the afternoon. This doesn't seem right because, as I said, the only reason my vehicle is there again is because of a scheduling mistake on their part. I will say that I was very satisfied with the Car Spa repair. My takeaway from my experience interacting with this dealership is that they don't do their due diligence on used vehicles and that after a deal is made, they are unwilling to stand by the word of their team members unless they are contractually obligated by a due bill. There was clearly no communication between the service and sales departments or I wouldn't have been without my car for a full day for no reason. Also, my salesperson Jose shouldn't have told me that the sunroof was an easy fix if it wasn't. I had already brought a friend of mine here to purchase a car because I genuinely felt like I was treated well before the experience with the sunroof and the absence of follow through with the service department. The way I was treated was reason enough for him to take his business across the street and purchase a vehicle from Folsom Lake Hyundai. Regarding the sunroof, I took my car to Bullet Audio Sunroofs & Leather, a sunroof repair shop recommended by the Folsom Lake Toyota Service Department. They were amazing, and quoted me $1,100 to repair the roof with a used assembly and $180 to seal the sunroof permanently. I've opted to seal the sunroof because I can't afford to have it repaired. To conclude, I would like to say that if management reads this and reaches out to me in an attempt to make this situation right that I would gladly update my review to reflect that. I was told by Jose that they would take care of it. Management should make sure that the dealership, as a unit and team, follow through and keep their word. I also understand that scheduling conflicts occur, and wouldn't be as upset by the fact I had to bring my car in again for the Car Spa if they made the effort to cover the cost of having the sunroof sealed. If they took that step, I would recommend them to my friends and family, despite all of the hassle because that would show me they care about my experience as a customer. Update: The car they sold me had a battery manufactured in 2010. That's why I changed my review to one-star. Stay away from this dealership. More

Switch and bait!!! This dealership is a absolute disgrace to this community... They advertised a special that I came in for and confirmed over the phone availability and This dealership is a absolute disgrace to this community... They advertised a special that I came in for and confirmed over the phone availability and when I came inside spent almost 4 hours filling all the paperwork and running my credit score. The contract that they had ready for me to sign has completely different terms and conditions with higher prices. I asked to speak to the manager, and he said they made a mistake on the price and that it will be more if I wanted the car. I can't explain how mad this made me!!! Wasted almost 5 hours of my time and try to pull of some shady tactics on me. Like I said absolute disgrace!!! The management team was 100% in on it just judging from facial expressions and body language. They clearly lack integrity here and have no respect for their customers. I would avoid at all costs!!! More