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Folsom Lake Toyota
Folsom, CA
1,877 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,877 reviews
April 04, 2026
A day before getting the service for my Toyota Corolla, Gibriel.was able to schedule me to get the oil change for my car. I am greatly appreciated for his service for a short notice. Bravo. Gibriel.was able to schedule me to get the oil change for my car. I am greatly appreciated for his service for a short notice. Bravo. More
by Choo Ong
Employees Worked With
Gibriel Kargbo
April 03, 2026
Folsom Lake Toyota truly sets the standard for customer service. Their team is knowledgeable, professional, and genuinely cares about helping you every step of the way. They go above and beyond to make sur service. Their team is knowledgeable, professional, and genuinely cares about helping you every step of the way. They go above and beyond to make sure you’re taken care of and never make you feel like just another customer—they treat you like a real friend. Highly recommend if you’re looking for a great car-buying experience. More
by Joseph.wren
Employees Worked With
Kevin
April 02, 2026
Disappointing experience. Requested oil change and specifically said I did not want tires rotated. The service advisor talked more about himself than the service request itsel Requested oil change and specifically said I did not want tires rotated. The service advisor talked more about himself than the service request itself. I was quoted a 1-1.5 hour wait time. Service took 3 hours and the tires were rotated. I understand things take longer than quoted sometimes but this was too long for an oil change. I’ve used this dealer before and usually provided good reviews, but this experience was frustrating due to the extended wait time and rotating the tires when it was specifically stated not to. More
by Guyster44
Employees Worked With
Ty
March 28, 2026
I appreciate you for your doing great service on my Toyota Highlander and the staff are very kind and negotiate with them very clearly and kindly Toyota Highlander and the staff are very kind and negotiate with them very clearly and kindly More
by Ahmad Shakib
Employees Worked With
Brown
March 27, 2026
The parts department ordered me a tire yesterday and quoted that it would arrive today by 11am. It did, so far so good. When I confirmed with parts this morning they then transferred me to service and I quoted that it would arrive today by 11am. It did, so far so good. When I confirmed with parts this morning they then transferred me to service and I spoke with Tran. I let her know I’d like to come in at 2pm to have the tire placed on car. She said she could do that and to ask for her. Still good. I arrived asked for Tran and she said they’ll get started and it should be done in 45 minutes, again good. I waited for an hour and a half not good with my 2 year old and I decided to walk outside and my car was sitting there ready, how long who knows not good. Someone else said they’d help me cash out and I was charged $25 more than she said, they ended up adjusting it. As I was trying to leave 15 more minutes were spent trying to locate my wheel lock. It was still on the wheel. I spoke to manager as I left and said not the best experience. I drove to an appointment I had somewhere else and as I was driving I got an alert that my hood was open. The mechanic left wheel lock on wheel, didn’t close trunk, and my tires are all inflated differently. I’m not looking to bash anyone, stuff happens, we all have bad days but this survey will hopefully get folks to improve what they’re doing. More
by mckannon
Employees Worked With
Parts, Tran, Mechanic
