Folsom Lake Kia - Service Center

Great working with Zach at Folsom Kia. Right from the start he was knowledgeable and pleasant. We felt we were well taken care of. He kept us advised on each step while offering us transportation if we w start he was knowledgeable and pleasant. We felt we were well taken care of. He kept us advised on each step while offering us transportation if we wanted to wait elsewhere. We were comfortable in the waiting room. Zack was tactfull when explaining that we needed a new battery. The wait was reasonable and I'd recommend their service deoartment to anyone. More

Great Experience Every Time!! Per usual, driving into the service center and being promptly greeted by our regular Service Consultant, Trampus Bettencourt is always nice! I chose Per usual, driving into the service center and being promptly greeted by our regular Service Consultant, Trampus Bettencourt is always nice! I chose to sit outside on a bench to wait, since we're in the midst of the COVID-19 pandemic, but when my car was ready, Trampus brought the paperwork to me, so I never had to go inside to the desk at all! The car was also finished in a timely manner and parked right in front of me. I was extremely pleased that I didn't have to go inside to do the paperwork, since I have high risk/elderly family at home that I've been taking care of during this time of sheltering and I didn't have to be around the other customers. How thoughtful of Trampus, but that's why I drive almost an hour to service my car at Folsom Lake Kia! More

Fast Friendly service from the moment i pulled in! Even the shuttle drivers were safe friendly drivers, felt like vip service! If you have to wait BEST place to do it! the shuttle drivers were safe friendly drivers, felt like vip service! If you have to wait BEST place to do it! More

Excellent customer service every time! The service department is friendly and professional. I rarely have to wait to check in but when I do, I am always acknowledged. The service is expla The service department is friendly and professional. I rarely have to wait to check in but when I do, I am always acknowledged. The service is explained before and after and the cost, if any, is often less than the estimate. This is my 2nd Kia vehicle purchased and serviced at Folsom Lake Kia. They have always delivered consistent professional customer service. I like the product and I will continue doing business with this dealer. More

Excellent Service Every Time!! We really appreciate that our service manager, Trampus Bettencourt, meets us as soon as we drive in when we have an appointment and checks us in. We We really appreciate that our service manager, Trampus Bettencourt, meets us as soon as we drive in when we have an appointment and checks us in. We enjoy connecting with him each time we're there and trust him to guide us in the care of our Kia. That's the reason we drive right past Elk Grove Kia and head to Folsom Lake Kia for all of our servicing. We've never had an issue with our car and all repairs/servicing has been done as planned. Everyone is friendly and professional, so after three years, we feel right at home at Folsom Lake Kia! More

Changed my mind about buying another Kia Had an appt Monday morning at 7:20am but as I was nervous to drive my car (leaking engine coolant) I arranged to tow my car to Kia on Sunday. Was told Had an appt Monday morning at 7:20am but as I was nervous to drive my car (leaking engine coolant) I arranged to tow my car to Kia on Sunday. Was told Saturday this was fine and someone would call me early Monday morning to discuss my car. I started calling them around 9:30 as I had not heard from anybody. Mostly just got a ringing phone with no answer. First time someone actually spoke to me? 12:30pm. That was just to say that my car was just now about to be looked at. Really? Got a call at 2:20pm with the news I had a cracked radiator. But they would have to call me right back with an estimate. I finally called Kia again at 5 PM, knowing that they closed at 5:30 PM. Finally got my overinflated estimate of $650 to replace my radiator. The jury was still out on replacing the thermostat and hoses. I was told I could have my car back on Wednesday but the parts would have to be overnighted (at my extra expense) in order to make that happen. Appt at 7:20am and had no idea what it would cost to fix or when I might get my only car back until after 5pm. How is that service? Missing work and no way to get my kid to his school activities as well. Terrible. I have a very close family member who happens to be the Service Manager at a dealership (too far away from me) and they were appalled. My plan all along was to hand this Kia down to my son in the New Year and buy a new Kia for myself but this experience has changed my mind. First time dealing with the service department and boy, has it been disappointing. Now I wait to get my car back. More

Courteous and knowledgeable service group Scheduled a Saturday appointment for the regular warranty oil change, filter and tire rotation. Was told they were also going to update some software Scheduled a Saturday appointment for the regular warranty oil change, filter and tire rotation. Was told they were also going to update some software under warranty as well. Service advisor was courteous and attentive and car was ready within the estimated hour. What's not to like? Doesn't get any better. More

Excellent Service Top notch customer service, shuttle service and the service department was honest about their findings. I am a first time customer at this establishme Top notch customer service, shuttle service and the service department was honest about their findings. I am a first time customer at this establishment and I felt right at home! More

Great experience They are always personalable and genuinely care about your experience and make sure your car is taken care of. The appointment was quick and I didn’t They are always personalable and genuinely care about your experience and make sure your car is taken care of. The appointment was quick and I didn’t have to wait long. More

Excellent service and customer service. Five star! Professional, courteous, knowledgeable representatives. Customer friendly. Taking time to explain any questions in a manner that you can understand. Professional, courteous, knowledgeable representatives. Customer friendly. Taking time to explain any questions in a manner that you can understand. Clean restroom and waiting area. Complimentary snacks/drinks. Service completed in a timely manner. More