Folsom Lake Kia - Service Center

Very friendly and helpful service! Would recommend to anyone. Have been going there since 2013. Would recommend to anyone. Have been going there since 2013. More

Excellent service,concerned,knowledgeable, polite and even washed my car. Cecked my warranty and applied. even washed my car. Cecked my warranty and applied. More

All the employees are helpful, professional and friendly. Been coming here since I bought my Sportage in 2017. Love them. Very comfortable waiting lounge. Been coming here since I bought my Sportage in 2017. Love them. Very comfortable waiting lounge. More

The assistants are fast, polite and eager to help. I always enjoy the visit there. always enjoy the visit there. More

My dealings with the staff are always professional, courteous & efficient. This is the 3rd car I've purchased from Folsom Lake Kia, and I cannot imagine going anywhere else. courteous & efficient. This is the 3rd car I've purchased from Folsom Lake Kia, and I cannot imagine going anywhere else. More

Great service rep’s they are very understanding of your problem and willing to help problem and willing to help More

On June 16th I dropped off my car to Folsom Lake Kia service my car for diagnostics with suspicions that my transmission was failing. Over the next few days Kia did the necessary diagnostics and was abl service my car for diagnostics with suspicions that my transmission was failing. Over the next few days Kia did the necessary diagnostics and was able to determine that my transmission was in fact failing. I provided them with all of my extended warranty information so they can begin the process of repairing the car. On Friday June 18, they contacted my warranty coverage to begin the process. I then received a call from Jerry, my technician who informed me that they would need to pull out the transmission to begin working on the car. I seen no issues with this since this is the regular process however, Jerry then informed me that the work to remove the transmission would cost $825 and that my warranty coverage informed him that this would be at my cost. I found this interesting because I have used my warranty coverage before and I know for a fact that they cover diagnostics. This prompted me to contact my warranty provider who then informed me that this in fact is. NOT what they said, and that they were not provided with adequate information from the service tech. They service tech contacted my warranty company and did not provide them with enough information to approve and activate my coverage. My warranty provider informed me that the service tech told them that the transmission failed and they they needed to do a full replacement however, he did inform them that he did not know the cause of the failure. For my warranty coverage to activate, they need to know the “cause of failure” and, they were concerned that Kia was replacing the transmission without completing knowing what was wrong. I contacted Kia back and informed them that there was some confusion and miscommunication so they would need to contact the warranty coverage again. Kia said they would do so and I authorizes the next steps for them to remove the transmission. At that point Jerry, informed me that they would have more information for me on Tuesday. Now- fast forward to the following week. Monday I went to pick up a rental car because I have to work and take my daughter back a forth to summer school. i checked in with Jerry again who reassured me that they would have the transmission pulled by Tuesday. Now, Tuesday rolls by, Wednesday and most of Thursday of the following week roll by and I never hear back from Jerry. I finally get a hold of him the following afternoon and to my surprise, they have don’t no work on my car. When I asked why, Jerry stated, “we are so backed up, and I don’t know when we will be able to look at your car.” I was shocked at this response and I informed Jerry that that was not my problem and to have had my car for over a week with no clear plan was unacceptable- Also, I was paying for a rental car that was supposed to be covered by my warranty and now I will be out of over $400.00. I emphasized that I needed additional information and Jerry’s response was, “I don’t know what to tell you.” At that point requested to speak with a a manger. This person called me On Thursday June 24th, at approximately 3pm and stated that they were working on my car and he would have more information by Friday. He reassured me that he would call me and inform me of the next steps. As I type this review it is 2:00pm on Monday June 28th and I STILL have not received and update. My concern is that Folsom’s Lake Kia has had my car for almost two weeks and to date I am unclear on what is wrong with my car and if they are able to fix it and activate my warranty. Also, I am out of almost $450 dollars for a rental car, and this is money I did NOT plan to spend. I am extremely disappointed by this experience. The poor Communication and lack of transparency is a total issue. I would like for Kia to provide me with an update and cover the unnecessary rental cost that I incurred. I would also like my car back so can take it to Elk Grove Kia. Ive received better service there. This has been a frustrating process. More

Great experience everytime. They are on time and we have always been happy with the work done and customer service. Definitely recommend for car needs. always been happy with the work done and customer service. Definitely recommend for car needs. More

The service techs are always friendly and very thorough! They always meet their timeframes and answer all my questions. I enjoy taking my car there cause I know I will get quality care. They always meet their timeframes and answer all my questions. I enjoy taking my car there cause I know I will get quality care. More

Enjoyed the car buying experience at Folsom Lake Kia, the sale was quick and efficient, not rushed like they wanted the sales quota. The sales people were nice not over bearing. sale was quick and efficient, not rushed like they wanted the sales quota. The sales people were nice not over bearing. More