Folsom Lake Kia - Service Center

As always everyone was friendly, professional and delivered as promised. Waiting room was clean and well stocked with snacks and beverages. delivered as promised. Waiting room was clean and well stocked with snacks and beverages. More

I have owned several vehicles and I have never had such insufficient service from my car dealership and maintenance crew. My story is a little long so let me explain. I brought my car in for a diagnostic f insufficient service from my car dealership and maintenance crew. My story is a little long so let me explain. I brought my car in for a diagnostic for an engine issue. While the car was in the shop I had a few repairs done as well. Initially I was told this dealership does not have courtesy cars. Rudy my service provider told me point blank Initially said they dont have replacement vehicles. Then the story changed to "oh we have them but we are all out". My car is under warranty and kia should have replaced my car until repairs were made like any other dealer I have ever worked with for repairs. Then after my car was in this shop for 5 days I asked for an estimated time for when the car should be done without any answer to when my car should be done. They do love to take my money but when it comes to actual customer service they pretty much suck. This is not the first time ive had issues with this shop and I havent reviewed them before but the customer service here is lacking. I will be changing car maintenance dealerships after my repairs are finally completed and I have my car back. They like your money, but then they don't take care of their clients like the know they should and meet standards of customer service compared to other dealers. 3 different answers for every question. Also Rudy had me rent a car through my insurance when my car was fully covered by kia for repairs. Im out quite a bit a money because I was pushed away from from a replacement car from the dealership. After the car being there 6 days at this point I had to go in to have my questions answered. I pay my car payment take care of all scheduled maintenance but when I need the dealership to take care of me it's like pulling teeth. This is my second round of poor communication and this dealer trying to neglect their responsibility to me as a KIA owner. Ill be changing dealerships. More

This was the best experience I've ever had. The dealership and Rudy were outstanding! The dealership and Rudy were outstanding! More

these guys in the service department are great, nice and helpful! i would definately recomend these guys! helpful! i would definately recomend these guys! More

As always, up front communication about the work to be performed and estimate. I waited in the air-conditioned lounge for an oil change and a software upgrade - about 90-minutes. Whenever I have an appoin performed and estimate. I waited in the air-conditioned lounge for an oil change and a software upgrade - about 90-minutes. Whenever I have an appointment, I just pull into the service bay at my appointment time and they help me immediately. I never have to wait in a line of cars or be told "we are short staffed today so it may take longer." They try their best to get you in then out as soon as possible. All the staff is friendly, knowledgeable and helpful. Zachery Cyr helped me and exceeded all expectations I would want from a service provider. Thank you! More

Rudy Escamilla was my tech and made me feel right at home. This was where I purchased my car about 10 months ago and they totally wowed me with their service then! My recent visit had Awesome service an home. This was where I purchased my car about 10 months ago and they totally wowed me with their service then! My recent visit had Awesome service and super fast. They truly were honest and straightforward and I appreciated that. All my questions answered and a clean waiting area. I will be returning! Thank you Folsom Kia More

Came in today for a recall fix. ..I was in and out within an hour. Rudy also gave me information on a part I need to replace. The experience was exceptional just as I would expect! ..I was in and out within an hour. Rudy also gave me information on a part I need to replace. The experience was exceptional just as I would expect! More

The waiting room is comfortable with the amenities - charging/work stations, coffee, and other things. charging/work stations, coffee, and other things. More

All staff was very helpful and friendly. My Service Advisor reviewed all work that was to be done on my 60k service and removed things that were not required which lowered my out-of-pocket e My Service Advisor reviewed all work that was to be done on my 60k service and removed things that were not required which lowered my out-of-pocket expenses. Also, I was able to make an appointment in a reasonable amount of time (unlike my prior Kia location which appointments were always at least 3-weeks out). When I arrived for my appointment, there was no wait. All work was completed as requested and I was provided free shuttle service to and from the Dealership. Fantastic experience! More