Folsom Lake Hyundai - Service Center

Excellent care given with clarity, friendless and concern for car issues. Trustworthy and honest from front desk to service advisors for car issues. Trustworthy and honest from front desk to service advisors More

Horrible customer service experience today. I called Folsom Lake Hyundai 4 weeks ago because my check engine light came on. I lucked out because I have 2K and 2 months left on my manufacturer I called Folsom Lake Hyundai 4 weeks ago because my check engine light came on. I lucked out because I have 2K and 2 months left on my manufacturer warranty. I was told that service appointments were 4 weeks out which seems like a long time from what I'm used to from my experiences with Ford and Mercedes but it is what it is. Today, finally that day came so I drove my car from Sacramento to Folsom for my appointment. When I arrive, I find out my service technician is out and I'm told by a different service technician (Rod Johnson) that I would have to leave my vehicle for 2 weeks before they could read the code on it. No loaner, no rental. I asked if I could take the vehicle with me and return in two weeks when they are ready but was told that wasn't an option. Not really sure how to proceed but it seems like they're going to try to wait me out of my warranty. More

Worst service appointment ever. If you’re a woman be prepared to be discriminated against and talked down to. My service advisor was Rodney and he made me feel very uncomfortable as If you’re a woman be prepared to be discriminated against and talked down to. My service advisor was Rodney and he made me feel very uncomfortable as a young woman there by myself and The manager Pedro doesn’t know the first thing that goes on in his service department. Very inappropriate behavior. On top of that My car was there for four hours for a basic service and left with more problems than it came in with. More

I'll reserve review of Shaffer pending my request for I'll reserve review of Shaffer pending my request for him to call me..... Dealership - service STBO (sucks the big one in case you're not familiar I'll reserve review of Shaffer pending my request for him to call me..... Dealership - service STBO (sucks the big one in case you're not familiar with the term) - they can't do anything without checking with mommy first; even say we can't work on it without outside technicians to advise us (just say we don't hire experienced mechanics). Always an excuse; never their problem or issue, "I'm sorry you were promised roadside assistance, loaner cars, valet service, but we can't help you with that-we're not set-up for that & the dealership can't support the commitments sold with the cars". GET OUT OF THE BUSINESS IF YOU CAN'T SERVICE WHAT YOU SELL GET OUT OF THE BUSINESS IF YOUR COMMITMENTS ARE NOTHING BUT ELEPHANT DUNG Felt sorry for the person who has to keep telling me these things, listening to my complaints & not being able to pass me off to the "unavailable service advisors". Will give her a little advise next time, like go back to LEXUS. I know I am. Great Lexus cars, great service, honored commitments, good people want you to stay with them AND YOU KNOW IT BECAUSE THEY SHOW IT! LEXUS PERFORMS - YOU DON'T More

Amazing! Great service, great deals and everyone I was involved with was helpful, kind, treated me with respect despite my age (fairly young and every dealer I went to treated me poorly and not seriously) involved with was helpful, kind, treated me with respect despite my age (fairly young and every dealer I went to treated me poorly and not seriously) and they really listened to my needs. Definitely recommend. More

Only one star as you can't have none.... I've been to all three Hyundai dealerships in Sacramento Area (Sacramento, Roseville and Folsom). All three experiences have been bad.... come to fi I've been to all three Hyundai dealerships in Sacramento Area (Sacramento, Roseville and Folsom). All three experiences have been bad.... come to find out it looks like the same person is president at all three. Guess it should come as no surprise. Had my 2009 Santa Fe in their shops like 6 times in the past year just trying to get it to pass smog. They can't get the car to pass, this time it's currently at 30 days and counting in the shop with no progress. Worst part is I have to call and ask for updates. The whole process and each visit has been just a bad experience, all three dealerships seem to be clueless when it comes to customer service. Dealing with these folks has certainly left me with a bad taste in regards to Hyundai. More

Not quite an in and out oil change Got there and they told me that I had to leave it for about 5 hours. I feel that's ridiculous for a simple oil change. I had a 10:30 appointment and w Got there and they told me that I had to leave it for about 5 hours. I feel that's ridiculous for a simple oil change. I had a 10:30 appointment and when I was able to find a ride back at 4:30, someone had mis-marked the tag on my keys, so I had to wait around for at least 15 minutes, and I kept going back in and was told twice that someone was bringing it around. I'll never use them again. More