Folsom Lake Hyundai - Service Center

I was in for a recall on my Genesis 25th of July. A job that was to take no more than 2 hrs. took over 4 hrs. The trailer ( waiting area) had no water, coffee or bathroom. My service adviser was r A job that was to take no more than 2 hrs. took over 4 hrs. The trailer ( waiting area) had no water, coffee or bathroom. My service adviser was rude and told me if I didn’t like it there I could just go somewhere else. His exact words. Needless to say I won’t be going back here and will have my daughter take her Hyundai to Roseville. The management needs to pay closer attention to their employees. As the owner of my own business the service rep would have been fired on the spot. More

Worst experience of my life. Was told it would take upto 2 hrs for recall fix. I was there for 4 plus hours. Also Mark was rude and i quote, told me if i wasn't happy then i s Was told it would take upto 2 hrs for recall fix. I was there for 4 plus hours. Also Mark was rude and i quote, told me if i wasn't happy then i should go elsewhere. There is more to it, but better said in person. More

This dealer was basically dishonest by lying by omission since the day we bought the car. Every time we had to bring it in for work they either deceived or overcharged us. They were unorganized and the loun since the day we bought the car. Every time we had to bring it in for work they either deceived or overcharged us. They were unorganized and the lounge was unkept. I can go on for a long time with a number of complaints of problems but I can just do a comparison with this dealership with the VW dealership which has gone out of business because of their horrible business practices. I regret buying from this dealer. More

I went for a oil change. And they also took care of two recall. that was really helpful. And they also took care of two recall. that was really helpful. More

Chase was very helpful and very pleasant to work with. 10/10 recommend seeing chase for service!! 10/10 recommend seeing chase for service!! More

Best service ever. Corey, the service rep was very helpful. Got all the work done in 2-3 hours. Outstanding! Corey, the service rep was very helpful. Got all the work done in 2-3 hours. Outstanding! More

It was a nasty windy rainy day with the Hyundai dealership and the staff got my car done an excellent time very helpful people. dealership and the staff got my car done an excellent time very helpful people. More

Jett welcomed me. Responded to my questions. Told me where to meet at his desk. Listened to my needs. Gave me a time range for completing service. Came to inform me o Responded to my questions. Told me where to meet at his desk. Listened to my needs. Gave me a time range for completing service. Came to inform me of completion. An More

Folsom Lake Hyundai has performed well above average for the nearly 4 yrs. that I have owned this vehicle..from purchase to all of my service needs! the nearly 4 yrs. that I have owned this vehicle..from purchase to all of my service needs! More

I generally come to this dealership for routine maintenance on my Tucson because of the friendly service at check in (Elena is fantastic)and the thorough work by the technicians. maintenance on my Tucson because of the friendly service at check in (Elena is fantastic)and the thorough work by the technicians. More