Folsom Lake Hyundai - Service Center

It was a nasty windy rainy day with the Hyundai dealership and the staff got my car done an excellent time very helpful people. dealership and the staff got my car done an excellent time very helpful people. More

Jett welcomed me. Responded to my questions. Told me where to meet at his desk. Listened to my needs. Gave me a time range for completing service. Came to inform me o Responded to my questions. Told me where to meet at his desk. Listened to my needs. Gave me a time range for completing service. Came to inform me of completion. An More

Folsom Lake Hyundai has performed well above average for the nearly 4 yrs. that I have owned this vehicle..from purchase to all of my service needs! the nearly 4 yrs. that I have owned this vehicle..from purchase to all of my service needs! More

I generally come to this dealership for routine maintenance on my Tucson because of the friendly service at check in (Elena is fantastic)and the thorough work by the technicians. maintenance on my Tucson because of the friendly service at check in (Elena is fantastic)and the thorough work by the technicians. More

Jett is a great Service Advisor. I had a lot of work that needed to be done and he coordinated it well, and kept in touch with updates. I had a lot of work that needed to be done and he coordinated it well, and kept in touch with updates. More

I've had a great experience with the service department. Easy to schedule appointment, friendly technicians and reasonable service time. Easy to schedule appointment, friendly technicians and reasonable service time. More

I never complain about service ANYWHERE even if someone had such a bad day or bad customer that I got the brunt of it....but this time I cannot hold back. Ryleigh H. below may have a point about being disc had such a bad day or bad customer that I got the brunt of it....but this time I cannot hold back. Ryleigh H. below may have a point about being discriminated but I am not sure if it really stems down to gender. First, WHY in the world is it the customer responsibility to pay for a deposit on a rental for a WARRANTY issue that KEEPS HAPPENING?? I have had my engine replaced twice - all pistons have been changed and I have been waiting for a transmission for over a month (mind you I had to wait a month for my appointment to even turn my car in). All this from my 2016 Sonata. I have has issues with it since I bought it and when going to Roseville Hyundai for ALL my other warranty issues I never am asked to pay a deposit on any rental they provide. But now since taking it to Folsom Lake Hyundai because Roseville was under construction it has been a nightmare. My account has been accessed without my authority a couple times now BUT THEY SAY IT'S MY RESPONISIBILITY to fight the bank when they keep charging ("holding funds"). Per Pedro the service manager, "It's going to keep happening, you have to call the bank and dispute it" WHHHATTTT????? No reassurance that he would even try to find out why it happens, "Well ma'am, that's the way it works" Horrible - nasty way to let a customer know their money does not mean anything. "Holds" affect people Pedro - it IS A BIG DEAL - you would not like anyone messing with your money when you have to pay bills!!! I am literally disgusted on how Pedro handled this - I know I was irate and lost my cool but a manager should not be nonchalant and arrogant, "I am trying to help" was not good enough when you are accusing the customer of not understanding the policy before even hearing them out. You drew your own conclusion before the conversation started. Good job Elena for ALWAYS WORKING HARD. Pedro should go to a seminar on being a better manager. More

Pleasant staff. Nice open waiting room. I don't have 15 words to say here. Nice open waiting room. I don't have 15 words to say here. More