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Folsom Lake Hyundai - Service Center

Folsom, CA

4.3
72 Reviews

72 Reviews of Folsom Lake Hyundai - Service Center

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March 31, 2024

Maria is friendly, very helpful, and competent. She helped me getting to the bottom of my concerns More

by Pavlisan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Folsom Lake Hyundai responded

The team at Folsom Lake Hyundai loves seeing great reviews! Thank you!

February 25, 2024

Jett provide excellent customer service and even called an uber to take me home and back to pick my car up More

by Cjays7611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Jett provided excellent service and made your experience at Folsom Lake Hyundai a convenient one. Thanks for sharing this positive feedback!

February 13, 2024

They have always done what is needed and offer future problems without feeling pressured. Friendly service. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Valenica /5010
Feb 14, 2024 -

Folsom Lake Hyundai responded

Bill, we're glad to know you've found our service at Folsom Lake Hyundai friendly and pressure-free. We always aim for transparency with potential issues. Thanks for the review!

January 30, 2024

I took my two cars for recall and they convense me to do alignments on my two cars, they promised me in three hours the service will be done an my cars will be ready. After 3 hours none of my cars is ready. More

by je
Recommend Dealer
No
Employees Worked With
John Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Folsom Lake Hyundai responded

I'm sorry to learn about your recent experience with us. We aim for efficient and trustworthy service, so it's disappointing to know we fell short this time. I'd like the opportunity to discuss this further and address any concerns you may have regarding the alignment of your vehicles. Please feel free to reach out at a convenient time for you. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

January 24, 2024

This review is of the service department. Especially Maria. Pleasure to work with and did the job in a timely manner. Thank you More

by skidflap
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Langston Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria in service.
Jan 24, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Maria and the service team welcomed you to Folsom Lake Hyundai with a great experience! Thanks for your kind words — we look forward to serving you again!

January 11, 2024

Got my electric car serviced for a recall. Brandon was courteous and helpful. Got my car back as scheduled. The entire process was smooth and comfortable. More

by SpeedChariot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 11, 2024 -

Folsom Lake Hyundai responded

We're glad to know your recall service went smoothly and comfortably at Folsom Lake Hyundai. Thanks for acknowledging Brandon's courteous assistance! Safe travels!

December 19, 2023

They are so friendly and helpful! Costumer service was quick to answer questions in person! Thank you guys and gals for your work! More

by palimino916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Folsom Lake Hyundai responded

We're glad to know you found our team at Folsom Lake Hyundai friendly and helpful. Thanks for your kind words!

December 18, 2023

Good customer service and knowledgeable staff. They gave me nice uber ride for my commute when car was in service. More

by abigail082351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria
Dec 19, 2023 -

Folsom Lake Hyundai responded

Abigail, we're glad to know you had a positive experience with our team at Folsom Lake Hyundai. We always aim for top-notch customer service and it's great that your commute was made easier!

December 14, 2023

Have used them for years but unfortunately they are constantly under new management and never a familiar face anymore. Service dept is much slower and not as dependable or personable as they used to be More

by Hillshaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Dec 14, 2023 -

Folsom Lake Hyundai responded

I appreciate your long-term loyalty to Folsom Lake Hyundai and we're glad to hear Maria was able to help you during your wait. I'm sorry to learn about the changes you've noticed. We'll certainly take your feedback into account as we strive for continuous improvement, especially in our service department. If there is anything else you would like to discuss, please don't hesitate to reach out. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

December 12, 2023

I never had any problems with getting my car serviced over the past five years More

by jeffs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jettarine
Dec 12, 2023 -

Folsom Lake Hyundai responded

Thank you for reviewing Folsom Lake Hyundai! We hope you have a stellar day!

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